Table of Contents
(For professional standing of authors, see list of Authors and Collaborators at front of volume.)
VOLUME I
| Administrative and Industrial Organization | By James B. Griffith | Page [11] |
| The Business Engineer—Preliminary Investigation—Charting the Organization—Organizationof Business—Organization of Mercantile Business—UniversalApplication of Organization Principles—Departmental Authorities—The GeneralManager—Comptroller—Sales Division—Superintendent—Purchasing Agent—EmploymentDepartment—Charting Salary and Wage Distribution—ExpenseDistribution Chart—Arrangement of Plant—Factory Plans—Office Plans—TheCommittee System—The Suggestion Plan—Order Blanks | ||
| Advertising and Sales Organization | By James B. Griffith | Page [61] |
| Systems and Records—Designs and Cuts—Cut Indexes and Tracers—Recordsof Printing—Periodical, Street Car, and Outdoor Advertising—Rate Cards—AdvertisingContracts—Checking Returns—The Sales Department—Branches—TheMail-Order Branch—Follow-up Systems—Personal Salesmanship Division—RoutingSalesmen—Sales Records | ||
| The Credit Organization | By James B. Griffith | Page [127] |
| The Credit Man—Information Required—Financial Statements—Analysis ofStatements—Sources of Information—Local Correspondents—Credit Agencies—RecordingCredit Information—Collections—Monthly Statements—InstallmentCollections—Collections by Attorneys | ||
| The Shipping Department | By James B. Griffith | Page [183] |
| The Shipping Clerk—Class Rates—Commodity Rates—Freight Tariffs—CondensedRate File—Routing Shipments—Filling Orders—Checking Shipments—ExportShipping—Freight Claims—Express Shipments—Retail Delivery System | ||
| Correspondence and Filing | By James B. Griffith | Page [231] |
| Opening and Distributing Mail—Correspondence Short Cuts—Talking Machinesfor Dictation—Copying Correspondence—Stenographic Division—Records ofWork—Filing Division—Filing Systems—Methods of Indexing—Guiding, Transferring,and Sorting—Selecting Filing Equipment—Styles of Construction | ||
| Business Statistics | By James B. Griffith | Page [287] |
| Sales Costs—Records of Shipments—Returned Goods—Salesmen's Records—ExpenseDistribution—Department Sales—Trading Statements—Profit Figuring—AdministrativeCosts—Profit and Loss Statements—Mailing-Room Machinery | ||
| Review Questions | Page [333] | |
| Index | Page [347] | |
AN EXECUTIVE OFFICE AT THE PLANT OF CORBIN CABINET LOCK COMPANY, NEW BRITAIN, CONN.