BUSINESS ARRANGEMENTS

OBJECT.—The object of the Company is to supply its Customers with the best goods at the lowest remunerative prices.

HOURS OF BUSINESS.—From 8.30 a.m. to 6 p.m., and 1 p.m. on Saturdays; closed on all Bank Holidays.

TERMS OF PAYMENT.—Town—Cash at time of purchase or on delivery except where accounts have been opened; Country—Cash with order, except where accounts have been opened. Accounts are opened for the convenience of Customers on receipt of a deposit or banker’s or London Trade reference, and are rendered weekly for town, monthly for country.—Note.—1 per cent. Bonus is allowed upon deposits of £20 and upwards, provided each successive deposit be made before the preceding one has been exhausted. Separate Accounts may be opened for Drapery and Fancy Goods, to be rendered and paid monthly.

CHEQUES.—Cheques and Post Office or Postal Orders should be made payable to “Harrods’ Stores, Limited,” and crossed “Barclay & Co., Limited, not negotiable.”

BANKING.—Deposit Accounts and Current Accounts opened and Interest allowed. Cheque Books issued. Full particulars furnished on application.

ORDERS FOR GOODS.

A Special Staff is in attendance in the early morning to deal with Post Orders, so that Meat, Poultry, Fish, etc., may be sent out by the early carts.

Verbal Orders.—For Customers having large orders to place for Grocery, etc., an Order Office is provided, thus saving them the trouble of visiting the various counters, the utmost care being taken in carrying out instructions. The Order Office is situated in the Royal Exchange in the centre of the building. Orders for Horses, Carriages, Motor Cars, Electric or Petrol Landaulettes are booked at this office. Special terms and prices on application.

Collection of Customers’ Orders (Local.)—For the convenience of Customers we have arranged, where Standing Orders are given by Customers for delivery of Goods each morning by our Carmen, that the Carmen themselves can bring back orders, thus ensuring Earlier Delivery than if by the Collectors calling by arrangement.

Order Books for writing orders in duplicate are supplied free. The use of the duplicating book is strongly recommended, but, when writing out orders, none but words descriptive of the Goods required should be used. The embodiment of such quotations as “Please Send,” “Kindly Deliver,” etc., constitutes a letter which is surcharged accordingly by the Post Office Officials, a procedure which entails delay in the delivery of the letter and in the execution of the order. Orders should never be embodied in letters relating to any other subject requiring an answer.

In order to facilitate delivery customers are requested to give their nearest Railway Station on all orders.

PERISHABLE PROVISIONS.—Customers will find it to their advantage to order Fish, Meat, Poultry, Fruit, Dressed Provisions, separately from the General Orders; this will ensure more prompt despatch. Orders are executed as quickly as possible, but pressure of work at times leading to more or less delay, the delivery of Goods by any definite time cannot be guaranteed, but every effort will be made to meet the wishes of the customer. When orders cannot be despatched by Goods Train in time to meet customers’ special requirements they will at the discretion of the Company be despatched by Passenger Train, Carriage Forward, and an allowance will be made equivalent to the cost of transit by Goods Train.

Telephone Orders.—An efficient staff of order clerks is kept in constant attendance for the purpose of receiving Customers’ orders. Being provided with the morning quotations for Fish and other articles of daily consumption, they can give any information as to most seasonable goods, etc. Orders for luncheon received up to 10 o’clock for the immediate neighbourhood; other districts according to delivery. Fullest information will be given upon application to enquiry office.

Telephone No.: “Western One,” 80 Lines (Day and Night).

An All-Night Telephone Service is in force at Harrods, and a special staff being in attendance ensures the reception of orders from Customers at any hour, Day or Night.

Telephone Orders received after business hours will be executed first thing on re-opening.

Telegraphic Orders.—To facilitate execution of Telegraphic Orders, Customers are advised to make use of the Departmental Initials and Number which are quoted throughout the Catalogue as far as possible.

Public Telephones.—These are provided in each Department for the use of Customers at the usual charge for public calls.

TELEGRAMS.—Customers sending Telegraphic enquiries respecting Purchases would save delay by naming the Goods that have been ordered, the words “Parcels,” “Goods,” etc., being altogether inadequate to afford any assistance in tracing or identifying them.

It would further greatly assist us if Customers would add Address when signing a Telegram of Enquiry.

Telegraphic Address: “EVERYTHING, LONDON.”

EXPORT ORDERS.—Special attention is given to the execution and shipment of Export Orders to Customers abroad. Shipping instructions will be received and enquiries answered at the Export Office. See Export Price List and Rules.

ENQUIRY OFFICE.—This Office is intended not only to answer enquiries, but also to take note of complaints, and bring them under the notice of the Managing Director or General Manager. It is respectfully requested that any incivility or want of attention on the part of Employees be at once reported to the Managing Director or General Manager.

SALES.—Harrods hold two annual clearance sales with the object of disposing of the season’s surplus stocks. They each last for one week, the Summer Sale during July and the Winter Sale during January.

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FREE CARRIAGE ARRANGEMENTS.

TOWN.—Free Delivery—Goods are delivered Free of Charge to any Address by our own Carts or Motors in Town and Suburbs, extending as far as Maidenhead in the West, and many miles to the North, South, and East, including such outlying districts as Woking and Reigate in the South, Watford and Enfield in the North, and Bexley in the South East.

PASSENGER TRAIN CARRIAGE.—Carriage on heavy Goods ordered by Passenger Train cannot be paid where the amount of carriage exceeds the Goods Train rates, but an allowance will be made equivalent to the cost of transit by Goods Train.

ENGLAND AND WALES.—Goods are sent Carriage Paid to any Railway Station except on orders of less value than 2/6. Furniture and other goods that are exceptions to Free Carriage are set forth on page [4].

SCOTLAND, IRELAND and the CHANNEL ISLANDS.—Orders to the value of £2 and upwards subject to the list of exceptions on page [4], and furniture, are sent carriage paid to any Goods Station or Port with steamer communication; orders of less value than £2 will be sent carriage forward. Note:—Carriage to Ireland will not be paid on one order where the goods have to go to two or more addresses.

FURNITURE.—Carriage paid on orders value £2 and upwards to any railway station within 100 miles of Harrods; carriage paid on orders value £5 and upwards to any Railway Station in England and Wales; carriage paid on orders of £10 and upwards to any Railway Station or Port with Steamer communication in Scotland and Ireland.

PARCELS POST.—Postage will be paid by the Company on orders of not less value than 2/6 and not exceeding 11 lbs. in weight when packed. When it is desired that goods exceeding the limit of 11 lbs. in weight should be sent in several parcels, the Postage on one parcel only will be defrayed by the Company.

DRAPERY GOODS.—Carriage is paid on all Drapery Goods without exception, to any Railway Station in the United Kingdom, or free to Customer’s Address if by Parcels Post.

GOODS ON APPROVAL.—All Drapery Goods, except those of a delicate and fragile nature, may be sent on approbation to any part of the United Kingdom upon payment of a Deposit if an Account has not already been opened, and upon the understanding that Goods not approved will be returned “CARRIAGE PAID.”

Return of Goods.—All Goods which are not satisfactory to Customers will be taken back or exchanged, except when they have been altered, or made to order, or have been worn, soiled, damaged, or are not seasonable.

When returning valuable goods customers should in all cases register them in order to ensure their safe arrival at Harrods. Town Customers must obtain a printed receipt from our carmen for any goods returned.

SPECIAL PACKAGES.—Cases and Crates for Furniture, Pictures, China, Glass, Toys, etc., are charged for and credited in full if returned in good condition, carriage paid. Groceries and provisions are packed in non-returnable Cases free of charge to customers. Customers when ordering goods frequently instruct that they be sent by Post, and, as it often occurs that the order is too large or too heavy, it is always as well to give the Rail address as well as the Post Town. Perishable orders arriving on Saturdays for Districts over 50 miles from London cannot be sent by Post to arrive the same day; such orders will be sent by Passenger Train.

EMPTIES.—Returned Empties from the Country in all cases should be advised upon being sent off, and Credit Note will be posted when received at the Stores. Oil Casks to be returned to “Harrods Ltd., Oil Warehouse, Brompton Road, S.W.” It is particularly requested, when empties are returned, that the name and address of sender be legibly written upon each package. A small charge is made for Jars, Bottles, Tins, etc. If returned in good condition will be allowed in full.

ADDITIONAL ORDERS.—Additional orders too late for inclusion with original order will be treated as separate orders, and if under 2/6 in value sent carriage forward.

STATION CLOAK ROOMS.—Parcels may be sent to the Cloak Room of any London Station and booked free of charge, provided the customer gives a reasonable time to admit our Vans Delivering the Goods by the time mentioned when ordering. Vans leave Harrods and arrive at the Station as under for Passenger Train traffic.

10.30 a.m.—G.W.R., S.E.R., L.C. & D.R., L.B. & S.C.R. 11 a.m.—L. & N.W.R., G.N.R., Midland, Great Central, Metropolitan, L. & S.W.R. 11.30 a.m.—G.E.R.

GOODS REPORTED MISSING.—All orders are most carefully checked before despatch, and where goods have apparently been omitted, a careful search in the straw or packing may respectfully be recommended, as invariably the goods are discovered to have been received but overlooked, and it frequently happens that goods are returned to us in the empty cases.

GOODS DAMAGED IN TRANSIT.—Should it be discovered that goods have been damaged, or articles stolen from packages during transit, Customers are advised to give information at once to the Station Master or Local Agent from whom the goods are received, thus affording an opportunity of inspecting the damaged goods. The Company, however, does not hold itself responsible for any damage or loss sustained after goods have been delivered to the Railway Company or Carrier.

PARCELS LEFT AT HARRODS.—The Directors reserve to themselves the right of opening any Parcels, Boxes, Bags, etc., which for any reason are forwarded to or left at Harrods, and in all cases where such are not taken away before the closing hour, whether locked or otherwise, they will be opened, and the Company will be in no way responsible for any damage which may be done to such Parcels, etc., or to their contents, by their being so opened.

GOODS LEFT FOR REPAIRS, etc.—The Company does not accept any responsibility in regard to any articles left for repair, alteration, or other purpose, and not taken away within six months, nor for any article valued above £2, unless such value has been declared when being entrusted to the Company.

MESSES, CLUBS, HOTELS, CONVENTS, SCHOOLS, ETC., are supplied on favourable terms, and in any quantities that may be found most convenient, thus preventing the necessity of incurring expense for local storage.

A SPECIAL LIST OF GOODS SUITABLE FOR THE ABOVE WILL BE FORWARDED UPON APPLICATION.

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EXCEPTIONS TO FREE CARRIAGE.

Apples, “Barrels.”
Artificial Manures (except as specified in General List being sent direct).
Aviaries.
Bagatelle and Billiard Boards.
*Bamboo Furniture.
Basins and Sinks.
Bath Bricks.
Baths.
Billiard Tables.
Block Ice.
Boats.
Book Bindings.
*Bottled Beers.
*Bottled Fruits.
Bread Pans.
*Breads.
Bucket Lamps.
Building Materials.
Carbide.
Carpenters’ Benches.
Cartridges.
Cask Beers.
Cask Cyder (Whiteways & Harrods)
Cisterns.
Charcoal for Stoves.
Clay Pigeons.
Dog Biscuit specialities, Spratt’s, see special terms of Carriage on p. [1242.]
Dog Biscuits.
Earthenware Bread Pans.
Filters, Glass, 2/6 each.
Firewood, Patent Wheels, Logs, Etc.
Fireworks.
Fish Globes.
*Flour Bags and Sacks.
Footbaths, Earthenware.
Forage.
Fruit Bottles.
Fuel for Stoves.
Furniture Polish.
Garden Furniture under 45/0.
Golden Syrup in Cans.
Gymnastic Apparatus, Bulky.
Hire (Goods supplied on).
Hot Water Tanks.
Ices.
Invalid Bath Chairs.
Iron Tanks.
*Jams.
Jam Jars.
Lavatories and W.C.
Lavatory Basins and Sinks.
Leaded Lights.
*Magazines.
Mail Carts.
Mangles. Carriage Paid from Makers.
Mantelpieces.
Manure Guards.
*Marmalade.
*Masons’ Dust.
Meat Screens.
Methylated Spirits.
*Mincemeat.
Mineral Waters.
Motor Cars.
Motor Cycles.
Nottingham Store Jars.
Oatmeal.
Oatmeal Bags.
Oil for Lamps.
Onions, “Cases” and “Bags.”
Oranges.
Orange Cases.
Paint and Building Materials.
Perambulators.
Petrol.
Petrol Tanks.
*Pickles ½-gallon and gallon Jars.
*Picture Framing Orders.
*Plants.
*Plum Puddings.
Potatoes, “Bags.”
*Rice, Broken.
Rocking Horses.
Rustic Summer Houses.
Rustic Garden Furniture.
Rye, Bread.
*Safes, Meat.
*Salt (in jars and bags).
Salt, Kitchen, Agricultural, Rock and Freezing.
*Sand, Bird, House and Silver.
Sanitary Fittings (Baths, Mantels, Ranges).
Sewing Machines, Treadle.
Shot.
*Soda.
Stable Fittings.
Stains and Furniture Polish.
Starch Pans.
*Sugars.
Turpentine.
Tanned Netting.
Veterinary Epsom Salts.
Wall Papers.
Washing Coppers.
Water Glasses.
Weighing Machines.
Wire Netting (under 70/0).

* The goods marked with an asterisk are an exception to our “Free Carriage” except in cases where they can be packed and forwarded in company with other goods.

CORRESPONDENCE.

(a)All letters should be addressed to the Company.

(b)To prevent errors in addressing, the name and title should be distinctly written.

(c)The mention of the Account Register Number on Letters or Telegrams insures immediate identification and greater promptitude in replying.

(d)Letters should not be written on our Order Forms, as these Forms are only supplied for writing out orders, and consequently if used for any other purpose a delay arises in dealing with them.

INDEX TO ADVERTISERS’ ANNOUNCEMENTS.

Page.
Ainsley Packing Co.’s Bottled Fruits,[1231]
“Airlette” Down Quilts,[1496]
Archer System Electric Heating and Cooking Apparatus,[1226]
Ayres, F. H., Ltd., Lawn Tennis Requisites,[1273]
Bird, A. & Sons, Custard Powder,[1271]
Borwick, G., & Co., Baking and Knife Powder,[1266], [1279]
Bowyer, Philpott & Payne, Ltd., Wiltshire Bacon,[1284]
Brown & Polson, Corn Flour, etc,[1279]
Bryant & May, Ltd., Safety Matches,[1268]
Bumsted, D., & Co., Salt,[1270]
Cadbury Bros., Ltd., Cocoa and Chocolate,[1272], [1298]
Canterbury Weavers, Ltd., Homespuns,[599]
Carpenter, J. & A., “Sutherland” Brand Provisions,[1282]
Chelsea Boot Polishes,[1275]
Chivers & Sons, Ltd., Table Jellies,[1275]
Cleaver, S. F., & Son, Soap,[1281]
Cole & Lewis, Ltd., Wiltshire Breakfast Bacon,[1285]
Cooper, Frank, “Oxford” Marmalade,[1270]
Crosse & Blackwell, Ltd., Pickles, etc.,[1269]
De La Rue & Co., Ltd., “Onoto” Fountain Pen,[271]
Everett & Co., Blacking,[1275]
Extract of Meat (Baron Liebig) Photograph Brand, Ltd.,[1270]
Field, J. C. & J., Ltd., Candles and Night Lights,[1272]
Fox, S. & Co., Ltd., Umbrella Frames,[1383]
Page.
Fry, J. S., & Co., Ltd., Cocoa,[1276]
Gancia & Co., Italian Wines,[1309]
Goodwin, G. W. & Son, Toilet Soap,[373]
Gossage’s Dry Soap,[1274]
Gourdoulis & Co., Imported Egyptian Cigarettes,[1330]
Greenlees Bros., Scotch Whiskies,[1308]
Halton, Ltd., Confectionery,[1298]
Harden Star, Lewis & Sinclair Co., Ltd., The, Fire Extinguishing Apparatus,[1525]
Harris’s Wiltshire Bacon and Hams,[1285]
Heidsieck, Charles, Champagne,[1309]
Hollis, Isaac, & Sons, and Bentley and Playfair, Ltd., Guns,[1282]
Horrockses’ Longcloths, etc.,[1446]
Ingram & Royle, Natural Mineral Water,[1309]
Jackson, T. S., & Sons, Varnish Stains, etc.,[1171]
Kholer & Fils, Chocolates and Bon-Bons.,[1298]
Laroche, Eugène, Champagne,[1308]
Lazenby & Son, Ltd., “Chef” Sauce, etc.,[1277]
Lea & Perrin, Sauce,[1268]
Lemann, Francis, Biscuits,[1273]
McCall’s Paysandu Ox Tongues,[1286]
Mackinlay, C., & Co., Scotch Whiskies,[1316]
Margerison’s Toilet Soaps,[1267]
Maubert, Toilet Soaps,[1276]
Mazda Drawn Wire Electric Lamps,[1228]
Menier’s Cocoa and Chocolate,[1299]
Page.
Nixey, W. G., Black Lead, Polishes, etc.,[1271]
Odam’s Manure and Chemical Co. Ltd.,[1282]
Osram Metal Filament Lamps,[1227]
Palmer & Co., Ltd., Specialities,[1274]
Pauly, Emil, Rusks,[1282]
“Pesco” Underwear,[621]
Petit, Mateo, Red and White Wines,[1310]
Price’s Patent Candle Co., Ltd., Specialities,[1280]
Reckitt & Sons, Ltd., Enameline and Brasso,[1275]
Robb, A., & Co., Nursery Foods and Biscuits,[1271]
“Ronuk,” Ltd., Furniture, etc., Polish,[1278]
Rowntree’s Cocoa and Chocolate,[1276], [1298]
Royal Ediswan Electric Lamps,[1228]
Sandeman & Co., Ports,[1310]
Sandorides’ Lucana Cigarettes,[1330]
Sapolio,[1274]
Schweppes’ Mineral Waters and Cordials,[1319]
Southall’s Specialities,[1410]
Spink & Son, Ltd., Plate Powder,[1275]
Spratt’s Patent, Ltd., Dog Biscuits,[1278]
Stone’s British Wines,[1308]
Teofani & Co., High Class Cigarettes,[1330]
Tidman & Son, Ltd., Salt,[1276]
Van Houten’s Cocoa,[1277]
Würzburger, E., Rhine and Moselle Wines,[1309]

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