LIBRARIES IN BUSINESS ORGANIZATIONS: THEIR EXPANDING FUNCTION
The service which books render mankind may in general be designated as falling into two classes; namely, books for inspiration and books for information. Dismissing the use of books as a means of inspiration, because the subject does not fall within the scope of this paper, let us consider the most important use to which printed information can be put, in the service of mankind. At first thought it might seem that the use of the printed page for purposes of information reached its highest service in the function of education, but granted that it does not play an important part in education, we know education to be something vastly larger than a mere knowledge of facts, and we also know that many men and women who are repositories of information derived from the printed page do not always put it into operation for the best welfare of their fellows; for, as James Russell Lowell has said, "There is nothing less profitable than scholarship for the mere sake of scholarship;" and truly scholarship without the ultimate purpose of practical service is one of the most selfish possessions in the world.
Let us therefore exclude the use of printed information in the service of education as its highest form of usefulness and consider the following statement. The use of print in furnishing information performs its most important service in the function which it exercises in modern business, because it is business which lays hold of abstract science and knowledge and puts them into practical operation for the greatest benefit to mankind; for the commercial age in which we live is not a sordid age, but an age which is distinctly marked by the development and conservation of resources for the supplying of man's needs, by means of the extension of applied science into the field of business. Now lest this statement should be too abstract, and the speaker be accused in the words of Leonard Merrick of "voicing the sentiments of the unthinking in stately language," let us consider this proposition for a moment in the concrete. It is business enterprise that has brought about, through the perfection of the steam engine, the swiftness and convenience which we enjoy in twentieth century travel by railroad. It is business that has brought the service of the telephone and telegraph to their highest perfection. It is business that has developed artificial lighting by gas and electricity and emancipated us from candles and kerosene lamps. It is business that is transforming raw and waste materials by the application of pure science, into products of service and value for the needs of innumerable homes, in addition to perfecting agricultural machinery, and producing fertilizers to enrich the land, thereby making possible the production of better crops. Thus we might continue to multiply illustrations of how business enterprise has equipped us with the means of meeting great needs which at various times have seriously threatened the welfare of human life. This fact of the application of abstract science to the world's practical needs, through the medium of business enterprise, has become permanently recognized by institutions of learning, as seen in the establishment of technical schools, schools of commerce and finance, and instruction in business administration, for, as a recent writer in the Journal of Political Economy has said, "The methods of American industry are rapidly being intellectualized."
A variety of professional work of which engineering and chemistry are noteworthy examples are also carried on by large business organizations, and we find professional men of the highest rank as prime movers in large commercial enterprises. (In this connection it might not be amiss to state that out of an experience as university librarian and business librarian the speaker is inclined to think that the professional business man keeps more adequately informed and up to date on his specialties than does the average university professor.)
An additional fact which bears directly on the general subject under discussion is, that the age in which we live is not only a business age, but that it is an age marked by the magnitude of its business organizations; an age of "big business," as some one has called it; and because of the economic conditions of our advancing civilization, business will undoubtedly continue to be "big business" even though subjected to federal and state regulation. Now correlating these two facts, namely, that modern business is conducted by means of large organizations and that its success is based upon the intelligent application of scientific knowledge to practical needs, we have cleared the way for an appreciation of the function of printed information as embodied in the work of libraries in business organizations.
The business organization builds up its own library, first, on account of the convenience of having close at hand the information constantly needed by its workers, and subject to no borrowing restrictions, which would be inevitable even if the facilities of outside libraries were available; and second, on account of the necessity for careful selection of material particularly adapted to its individual needs. Business organizations have for many years collected information in a desultory manner, but it has been only in the last few years that some of them have awakened to the fact that more was needed than mere collection of printed information, and for the same reason that they were availing themselves of all modern devices for the quick and adequate handling of their various products and were systematizing their methods to obtain more efficient results, so they must lay hold of modern library methods under experienced supervision if they were to keep up with the steadily growing and important mass of printed information. Therefore we find business organizations securing the services of professional library workers, trained to use books in the broadest and most practical manner. Some hesitation was at first expressed in various quarters as to whether so-called professional library methods used in public and university libraries were suited to business library needs, and as to whether library workers educated for general library work would adequately meet the business library situation. In fact it was intimated that the business librarian was a worker of a different brand than the ordinary librarian and therefore he had both knowledge and needs which set him apart from his library fellows, in a special class by himself. Out of four years' experience as a business librarian the speaker takes pleasure in stating that practical experience has proved the fallacy of both of these conceptions. It is true that business librarians are called upon to exercise certain functions which the librarians of public and university libraries are not, but which any efficient head of a public or university library would be quite capable of exercising if the occasion demanded it. In fact the recent rise of library interest in business men and their needs can be directly traced to the heads of some of our public libraries and the work they have inaugurated in making their libraries as helpful as possible to all classes of citizens.
The characterization of the function of libraries in business organizations by the word "expanding" in the title assigned to this paper by the President of the American Library Association, is most apt, and indicative of the real status of the case. The business library is in a process of evolution, and just what the final result will be, it is a little too early in its development to state.
The elemental idea of the function of a business library that was held by the officers of the business organization with which the speaker is most familiar, was to have the books and data which were the property of the company, classified and cataloged so that material could be found quickly, and a librarian was employed solely on the basis of this need.
With the acquisition of a librarian the library situation soon changed from the inquiry for certain definite books and periodicals, to the inquiry as to whether the company had any specific information on a given subject, and if not as to whether printed information on the subject was available elsewhere and how quickly it could be obtained.
The evolution in the function of a library from that of furnishing a definite book asked for, to furnishing all the information obtainable on a given subject as quickly as possible is decidedly expensive, and the what, how and where of the case would furnish ample material for a separate paper.
The evolution in the function of the library did not stop at this point; for it was soon expected that the librarian would understand the specific interests of the members of the organization, and to a certain degree think for them in keeping up with the field of print and in bringing to their attention, without a request on their part, certain facts of which they would like to be cognizant. To this duty was added the forecasting of possible future needs, and the collection of information in advance of rush demands.
The magnitude of the work of modern business organizations requires the division of labor into a number of departments, and the workers in any one department may not always be acquainted with the information which may be available in another department. The library, by keeping in touch with individuals in all departments, becomes a central bureau of information in being able to refer the members of one department to those in another who possess the particular information desired.
The business library also assembles and files the manuscript data of original research conducted by members of the organization, materials which constitute one of its valuable assets. Research data in the possession of business corporations is often a worthy contribution to scholarship. An illustration of this fact was recently brought to the attention of the speaker, by the statement of a university student, who said that in making a study of the drinking waters of a certain state the only analyses of waters on record were those which a railroad had made primarily for the purpose of ascertaining the suitability of the waters for boiler use on locomotives.
In addition to these briefly outlined functions, which are more or less technical, attention should be directed to several others, lest a mistaken impression be given that business library work is entirely technical in its nature.
Business men are often called upon to serve the public as good citizens in various capacities, and also to serve as officers or on committees of national business organizations, and thus have interests outside of their regular company work. Their librarian is expected to assist in any need which arises by reason of these outside interests, and not only may be called upon to furnish information but also to do editorial work in preparing material for publication.
The welfare and education of employees has also become a prominent feature in the work of many large business corporations, and the library is expected to be a prominent factor in this work, as it is the logical educational center of the organization. Some of our business libraries have recently been drawn rather deeply into welfare work with the result that certain phases of practical library service are being neglected. It does not seem advisable, however, that the business librarian should annex any line of welfare work which does not legitimately center in the library; for the librarian is best fitted to serve the interests of the organization by maintaining high standards of efficient library service rather than by annexing other kinds of work belonging solely to the sphere of a social worker. This is particularly important at the present stage of business library development, as the business world in many sections has not yet learned what professional library service really is, and how to utilize it most effectively.
In view of the fact that the business world except for comparatively few organizations is not utilizing the undoubtedly valuable service which professional librarians are able to render, and that the American Library Association has always endeavored to extend the use of books and their widest application, it might not be amiss to suggest that it would be legitimate work for the American Library Association with its library prestige and well known motives of personal disinterestedness, to undertake a campaign of education to bring before business men the subject of what library work really is, and the character of service it is prepared to render; for in these days of the over-emphasized and often superficial cry for more efficiency, there is no line of work that is more genuinely efficient than that of the trained librarian. The information, to be put before business men, should be free from library technicalities and details, and its arguments should be framed, not to enlighten librarians, but to convince busy men of affairs possessed of shrewd judgment and large foresight, as to the practical worth of the matter as a business proposition. For library work in business organizations is no longer a theory or a tentative experiment, but has proved itself in the firms adopting it to be an integral part of the successful work of the corporation. This fact is well illustrated by a bulletin recently issued by a large business firm, in which it endeavored to put before the public, in a pamphlet entitled "Why it is qualified" the value of the consulting services of one of its departments, and among the prominent reasons given under "Why it is qualified" is the fact of the commercial library maintained by the company, with the library's particular resources under competent supervision.
Because printed information has proved to be an integral factor in the successful prosecution of business and because it can be most effectively utilized by means of professional library methods, therefore, the business library hopes to take its place in the ranks of the American Library Association as one in purpose with all libraries in the realization of a common ideal, namely, the largest possible use of books in the practical service of mankind.
The PRESIDENT: I have just received a message that Mr. McAneny will be here in a very short time. In the few moments intervening it might be well perhaps to discuss some of the trenchant papers which we have had this morning.
Miss AHERN: Mr. President, I would like to take exception to one thing Mr. Ranck said in his paper. I do not believe that the idea that the contents of books are useful to men in the business world is of recent date. I think, perhaps, the second statement that these things have only come recently into the arrangement of resources of the library is the truer one. We certainly have had knowledge of chemistry and of geology and technical knowledge in manufacture for many, many years, only many librarians have been more interested in the purely educational or inspirational part of the library and have neglected that large field of usefulness and that large company of people who contribute to the welfare of work and of the world, as Miss Krause has pointed out. The best chemists in the country are being sought by the business houses; the best knowledge of soils, of minerals, of woods, of lumber, of stone has long been sought by the men who are making a commercial use of these things. And their information is not held in reserve: it is all in printed form and only the scope of the librarian's knowledge of where things may be obtained in the world of print places the limit on this material for the library shelves. And so I hope that librarians will not say that books on these subjects, that material on these subjects is a recent product. It is our knowledge of them, a knowledge that this is a part of the province of library work, that makes for recent activity.
The PRESIDENT: Mr. Ranck is here to answer for himself. The statement has been challenged and he can answer it.
Mr. RANCK: I think there is not so much difference between the view I take and the view taken by Miss Ahern. I do not know that I followed my manuscript very closely at that point, but what I had in mind was the business man rather than the professional, technical man. I fully grant what Miss Ahern says with reference to technical subjects, scientific subjects, and so on. As I said, I think there is no radical disagreement between Miss Ahern's and my position. There may be a misunderstanding.
Miss AHERN: I was not questioning what Mr. Ranck had said, but, rather, removing any excuse that the library folk may put to themselves for a lack of interest or a lack of activity along this line by saying that the material was scant or hard to command.
Dr. ANDREWS: There is the other side, that Miss Krause's paper emphasized and which Miss Ahern seems to neglect. Miss Krause's paper states that American industry is becoming intellectualized, and that this is a great factor in the development of business life. It ought also to be an extra incentive to the public library to meet the demands. I think that much of this development in the technical side of library work has come from the increasing study by business men of their own world and that we ought to remember that while the public libraries have neglected in the past to furnish business men with what they wanted, yet the latter did not want it then as much as they do now.
The PRESIDENT: Those of us—and I assume that that means every librarian—who read the June number of the World's Work were impressed by one strong article therein concerning the growing magnitude of municipal administration and the great problems that confront those who are charged with such administration. Without repeating to you the very striking comparisons which the author made with some of the governmental functions of states and even some of the kingdoms of Europe, showing the tremendous problems confronting the municipal officials, problems of tremendous budgets, of great public works, and so on, it will be sufficient for me to say that it is a happy omen that we are now getting into the public service men of high civic ideals and constructive ability and who are replacing men whose self-seeking interests or vanity led them to seek the votes of their fellow citizens. I am glad that we have with us today a man of this high type. I need not say further concerning him because we took advantage of his absence to get from Mr. Bowker a pretty good who's-who bearing upon himself, and I shall simply introduce to you at this time to speak to us upon the subject of "The municipal reference library as an aid in city administration," the Honorable GEORGE McANENY, president of the borough of Manhattan, New York.