Questionnaires
The use of the questionnaire by this committee may require some justification in the light of the growing feeling among librarians that the multiplicity of such demands upon their time is becoming a nuisance; and possibly some general recommendations on the use of library questionnaires may be in order.
We feel that the value of the questionnaire, and the way in which it should be received, regarded and disposed of, depend primarily on the purpose for which it is intended and also largely on the skill and tact of the questioner. We distinguish three main classes of library questionnaires: (1) Those intended to gather data for the information of librarians in general; (2) those intended for the use of single libraries; (3) those intended for the information of individuals. Those of the first class, it seems to us, it is the duty of all librarians to answer, as far as possible. They include questions sent out by A. L. A. or state association committees and those put by individual libraries or librarians with a promise to publish the results or to put them into shape that will make them available to the public, provided, of course, the information sought appears likely to be of value when tabulated.
Questionnaires of the second class will generally be answered, not so much as a matter of public duty as of personal courtesy. They include requests from one librarian to another about details of administration for guidance in making improvements or alterations in method. A librarian feels usually that it is good policy, if nothing more, to comply with such requests so far as his rules permit, for he may at any time desire to make a similar request on his own part. It is suggested, however, that whenever possible such data as these should be asked in a way, and from a sufficient number of libraries, to warrant throwing the results into a form that will make them generally available.
The third category includes most of the questionnaires that excite the ire of librarians and cause a feeling that questions of all kinds are nuisances demanding abatement. They come from students writing theses, from assistants preparing papers for local clubs, from individuals obsessed with curiosity, from reporters, from persons of various degrees of irresponsibility. There is no reason why any attention at all should be paid to these and we recommend librarians to return to them merely a stereotyped form of polite acknowledgement and refusal.
It is hoped that the Headquarters of the Association may become more and more the clearing house for systematized information of this kind, saving thereby much wasteful duplication of material and effort. We recommend that the originators of legitimate questionnaires send to Headquarters before making up their list of questions, to see how many can be answered in this way.
Much of the feeling against questionnaires is due to lack of good judgment on the part of the framers. It is obviously unfair to ask another librarian to answer questions that could be answered from the resources of the questioning library, even if the latter would require a little more time and trouble. A large proportion of the items in questionnaires of all three grades specified above are of this character. If it is desired that all the answers shall appear in the same form on one sheet, answers obtainable in the questioning library may be written in before sending out the list, and the attention of the correspondent may be called to this fact. In any case a statement should accompany the questionnaire that the information asked cannot be obtained by any other means at the asker's disposal.
In some cases questions are asked that require the collection of unusual data regarding the current work of the library. The answers to such questions can evidently not be given, even if the library is willing and anxious to undertake at once the additional work of collection, until the expiration of the period for which the figures are asked—generally one year. The usual method seems to be to send out such questions to a large number of libraries in the hope that a few will be able to answer them at once. A better way would be to send out to a large number of libraries a statement of the desired data, asking those willing to undertake their collection to notify the asker. At the expiration of the period of collection the sender of the questions would then have accurate data and he would not expect them before the end of this period—whether one year or less.
It would seem to be unnecessary to remind those who receive and answer questionnaires that returned blanks should bear the name of the library to which they refer, were it not for the fact that this is so often omitted. In one recent case the name was given simply as "Carnegie library," with no address.
Briefly set forth, the recommendations of this committee, regarding the use of library questionnaires, are, then, as follows:
(1) That questionnaires should always be for the information of librarians in general, or for improving the service of one library in particular, preferably the former.
(2) That no questions should be included that can be answered in the questioning library or at A. L. A. Headquarters.
(3) That questions requiring the collection of current data over a specified period of time be asked proportionately in advance of the report desired, in cases where the data are not such as are usually recorded.
(4) That those who answer questionnaires be careful to include the name and address of their library.