COMMITTEE ON LIBRARY ADMINISTRATION

Your committee has not been active during the whole year, the present chairman having been appointed to fill a vacancy. What it has done has been in the way of a small beginning toward a general survey of methods in public libraries, which it is hoped may be carried forward to completion in future years.

The scientific position that the first thing to do, in making an investigation, is to find out the facts, has only recently been taken in work of this kind. It has generally been assumed by those who have desired to better conditions of any sort that the existing conditions were well known to all. The fact is that no one person or group of persons is in a position to know all the conditions thoroughly and that the elementary task of ascertaining them and stating them is usually by no means easy. It is now generally recognized that we must have a Survey—an ascertainment and plain statement of the facts as they are—as a preliminary to action or even to discussion.

It has seemed to your committee that the general feeling, shared by the educational and industrial worlds, that methods are not always efficiently adjusted to aims should find some place also in the library. We are spending large sums of public money, and investigations by "economy committees," "efficiency bureaus" and the like are taking place all around us. It will be well for us to take a step in advance of these and get for ourselves some sort of a birds-eye view of our work, from the standpoint of its possible lack of complete efficiency—adaptation of end to aim. In order to do this we must first have a survey, which we conceive to involve in this case a statement of just what libraries are trying to do and just how, in some minuteness of detail, they are trying to do it. Comparison and discussion of methods will naturally follow later.

The method of taking up this matter was suggested by some very preliminary work done in the St. Louis public library. The head of each of the various branches and departments was asked to make a detailed written list of the various operations performed by the assistants in that particular department, dividing them into purely mechanical acts and those involving some thought or judgment. This in itself proved to be an interesting task and both information and stimulation resulted from it. Certain operations, common to the largest number of kinds of work, were then selected and tests were made, involving both speed of performance and efficiency of result. From a large number of such tests it is expected that some standardization of operations may result, or at any rate the cutting out of useless details and the saving of time for needed extensions of work. The object of an investigation of this kind is of course not to discover ways of making assistants work harder and faster but to find out whether the same amount of work, or more of it, may not be done with less effort.

To extend this bit of experimental work, which has not progressed beyond its first steps, to all the libraries of the United States is of course impossible without modification. Your committee has not the machinery to handle detailed lists of operations from thousands of different libraries. Fortunately it is easy to select operations that are common to very large numbers of libraries of divers sizes and kinds and in all parts of the country. As examples of such operations, and as a small beginning, we selected those of accessioning, charging and discharging, and counting issue. Even with a narrowing of the field to two operations, however, it was impossible to investigate these in all our libraries, or even in a large number. After a discussion by correspondence, revealing some difference of opinion, we decided to select about twenty-five libraries, as representative as possible of different sizes, different institutions and different localities. The list as finally made up was as follows:—

To the librarians of each of these libraries was then sent the following letter:—

To the Librarian:—

The Committee on Library Administration of the A. L. A. is beginning a survey of simple operations common to all sorts of libraries, especially with a view to finding out whether there is much diversity of detail in them, and ultimately of noting particular methods that seem likely to result in time-saving or in better results. For the moment, however, a mere survey, involving a detailed description of the method of performing certain kinds of work is all that is aimed at. The Committee has selected 26 libraries of very different sizes and types, and yours is one of these. If you are willing to co-operate, will you kindly send at once to the chairman a description, in as minute detail as possible, of the following operations:

Please describe each step of these operations seriatim and in detail, not omitting such as are purely mechanical, and noting points where different assistants would be apt to act in different ways. A description of the operation of accessioning in the New York public library (Reference department) is enclosed as a sample.

If you can not do this, please notify us immediately, that another library may be put on the list in your place.

Yours truly,

ARTHUR E. BOSTWICK, Chairman,
HARRY M. LYDENBERG,
ETHEL F. McCOLLOUGH,

A. L. A. Com. on Administration.

Sooner or later we obtained the desired data from 20 of the 26 libraries to which this letter was sent. Only one, the Grosvenor Library of Buffalo, returned no answer. Five declined on various grounds. The California State library wrote to us: "We do not feel satisfied with our present arrangements and do not believe we are in a position to offer any suggestions that would be of service in connection with this investigation." The Mercantile library of New York wrote: "We regret that we find ourselves unable to co-operate with your committee in this undertaking." The librarian of Trinity college, Hartford, writes that "with the exception of student assistants the librarian is the entire staff." The senior regent of Shurtleff college, Alton, Ill., writes: "Our building is not yet complete and in the management of the old, we are so nearly without a system that I hardly feel it worth while to try to reply to these questions." The librarian of the New York Engineering Societies writes: "This library * * * has no charging system. Its system of accessioning will be abandoned as soon as possible. I suggest that you enter another library on your list."

Replies such as these seem to imply a misconception of the nature and purposes of a survey. Our object is to ascertain facts, not to gather a selected number of ideal cases.

For these five libraries the following were substituted:

These furnished that data for which we asked, with the exception of the Washington State library, which declined. We have material, therefore, from 24 libraries altogether.

The last of this body of data comes to hand just as this preliminary report goes to press, but it is being digested and tabulated and some of the results, at least, will be ready for the Ottawa meeting, although there will not be time for any study of these results or for recommendations based thereon.

The reports from the various libraries will be on file at headquarters at Ottawa and will be accessible to all members of the association who desire to consult them.

Regarding the question of the counting of circulation through traveling libraries, deposits and the like, which has been referred to your committee, we beg to report as follows:—

The sending of books from a library to a school, a club, or some other place where they are to be used or circulated may be regarded in two ways by librarians. It may be held that the sending of the books from the library is itself an act of circulation or that the place to which they are sent for use or distribution is a temporary station of the library, and that sending books thereto is no more circulation than if they were sent to a library branch or delivery station. Obviously, if the former view is accepted, no use that is made of the book after it reaches the station can be recorded by the library. When we have lent a book to a reader we do not inquire how many persons in the family use it or whether a neighbor borrows it. The library borrower is responsible for it and it simply counts as one in the issue. But if the place to which it goes is to be treated as a station, then the use of the book at or from that station is part of the library record. If it is used in the school, club, or other place where it is deposited, such use is not circulation, however, but hall or library use, as if it had been used in a branch library. If it is issued from the station for home use, such issues, and every such issue, is properly counted with the circulation.

It seems to your committee that the second of these alternatives is the one that should be recognized, both from theoretical and practical reasons. The sending of a collection of books to a place where it is to be used resembles much more closely the temporary transfer of such collection to a branch than it does ordinary circulation. Practically also, it is desirable to take account of whatever use is made of the books in such places and logically this can be done only on the second theory.

On neither of the theories is it allowable to count the original sending as one issue and then to count or estimate issues from the station; or to count uses in the station as home issues.

Some libraries report that they are unable to secure proper statistics of use at the station and that they must therefore either count the original issue or guess at the use in some way, or fail to report it at all. In cases of this kind, whatever is done should be made plain by a note in connection with the published statistics.

To recapitulate, we recommend:

(1) That the act of sending books from the library to a station of any kind, no matter how temporary, be not regarded as an issue to be counted in the circulation, although separate account of books thus sent should be kept and may be published if desired.

(2) That books used in the station be counted as hall or library use and that books issued from the station be counted as home use.

(3) That where it is found necessary to depart from this method in any way, such departure be plainly stated in a foot note to the published report.

All of which is respectfully submitted.

ARTHUR E. BOSTWICK, Chairman.
ETHEL F. McCOLLOUGH,
HARRY M. LYDENBERG.

(Supplementary Report)

As a supplement to that portion of its report which has already been presented, your committee now submits the following preliminary tabulation and discussion of results. As is usual, in such investigations, our questions have not been interpreted in the same way by all to whom they have been addressed. Supplementary questions must therefore be sent out in many cases and these must be framed separately for each case. This will be the next work of this committee, should you see fit to continue it as at present constituted.

Your committee trusts that it is clearly understood that it does not desire to infer from the extremely small proportion of cases discussed anything that should be properly inferred only from a large number of cases. Facts are stated numerically, but no numerical conclusions are or can be drawn. At this stage of the investigation no recommendations at all can be made.

Accessioning

The material received varies so much in respect to the items reported upon, and the fullness with which each step is treated, that a second questionnaire must be sent out before there can be any uniformity of tabulation. For example:—

One librarian writes us, "We keep no accession book for ordinary circulating books, only for expensive art books" and fails to state what items are entered.

Another reports that "the books are accessioned, each separate volume being given a separate accession number" but does not say whether an accession book is used or not.

Two librarians write that "the Standard A. L. A. Accession book is used" and leave us to infer that every column is filled in.

And two assure us that the promised material will be sent in soon.

It is interesting to note, however, that only two libraries, the Boston Athenaeum and the Forbes library, use the Bill Method of accessioning. The other libraries all use an accession book, but differ widely in the number of items entered; for example, one library enters only author, title, source and price, and another has an accession book printed for its own use, including columns for the following: Date of entry, accession number, place of publication, publisher, date of book, size, class, additions classified (including a column for each of the main classes in the D. C. system, one for fiction, and one for juvenile books), volumes bought, volumes received as gifts, periodicals bound, pamphlets bound, the language of the book (4 separate columns marked Eng. Ger. Fr. and Other), source, publisher's price, discount, net price, binding, remarks.

The majority of libraries reporting, use the A. L. A. standard accession book or the condensed form of the same.

Charging and Discharging

The data contributed on this subject are so uneven and varying that any accurate and minute comparison is impossible at present. The functions that constitute a charge or discharge are variously regarded by different libraries. The eighteen libraries forming the basis of this study, with a note of their charging systems, may be roughly arranged in the following groups:

Reversing this arrangement and grouping under charging systems, we have:

It is evident from this tabulation that libraries of the same character use the same systems—identical in their essentials but different in detail. College libraries and those whose use corresponds to that of a college library find with but two exceptions a double file useful—one of borrower and one of books—the latter varying greatly in arrangement, owing to the distinctions between students and faculty.

A résumé of the college and state systems studied follows:

Iowa State. When book is issued, assistant copies the call number from the book plate upon a manila charge slip, then adds the name of borrower and her date of loan. Charge slips are deposited temporarily in a drawer, and next morning are arranged by call-number and filed in the charging tray. There are no fines; books are issued subject to call. The first of each month the tray is examined; all slips bearing a date a month old are taken out, compared with the shelves to ascertain if the books have been returned, and shelved without being discharged, and with the shelf list, to verify the call number; at which time the author and title are copied on the reverse side of slip. Notices requesting the return of books are filled in with the author, title and date of loan, and sent to borrowers. Date of notice is placed on charge slips with colored pencil, and the slips refiled in tray. In discharging books, the slips bearing corresponding call numbers are taken from tray and destroyed.

Oberlin College. Charge. Book pocket contains two cards, one white, one pink with author's name, title of book and call number and accession number. Borrower signs name on both and leaves on desk. Dating slip with date of issue is put in book pocket. Assistant stamps both cards with date of issue—filing white cards by call number under date and pink card alphabetically with borrower's card under borrower's name. These are ultimately divided into two files, the "day file" and the "long file," the latter including books drawn by professors and others privileged to retain them more than two weeks. When book is returned dating slip is taken out and saved for future use. Book is checked off by finding book card in file and borrower's name is checked from that. Pink card is then withdrawn from borrower's file.

Syracuse University. Borrower's cards are kept on file by serial number. When a book is issued its call number is written on borrower's card and date of issue stamped on it and on dating slip. Book card is stamped with borrower's number and date of issue. Borrower's card is filed under number and book card filed by call number. When book is returned book is checked off, date on borrower's card stamped with date of return and the card put in regular file of borrower's cards. (The book card system itself seems to be the Newark).

Tulane University. Borrower makes out a temporary book card which is filled out with the book data, his name and address and date and is filed by class. When book is returned temporary book card is destroyed.

University of Kansas. Corresponds to Oberlin except that book card filed with borrower's card is not signed or dated and that the single file is by class. Has two files—one for students under date and one for faculty under name. Books are discharged at students' leisure by checking off.

Virginia State. Borrowers' file and book file of temporary book cards alphabetically under title.

Wesleyan. When book is issued a manilla slip is written giving name of borrower, call number, author and title. The date due is stamped on dating slip in book. Slip is placed in box and next morning a second slip is made from it giving call number first, then author, title and name of borrower. Date due is then stamped on both cards. First card (borrower's slips) are filed (by date if student, by name, if professor). The other slips (book cards) are filed alphabetically under author. Book is discharged by checking off—both slips being withdrawn from issue and presumably destroyed.

Westminster. No students' cards. Permanent book card—stamped with date and borrower's name. Date stamped on book pocket. Cards filed under date. Assistant discharges at leisure by checking off.

Public or circulating libraries prefer the Newark or Browne system—the majority the Newark:

Boston Athenaeum. Corresponds to Oberlin save that day of year instead of day of month is used for dating. That one slip is filed in borrowers' case with information relating to borrower's assessments, etc., instead of with borrower's card, and that the single file is by author. When book is returned date of return is stamped on book slips when book is checked off.

Carnegie Library of Atlanta. Newark system, using slots in desk to sort cards. No details of checking off.

East Orange. Newark system, using colored bookcards to distinguish classes. Magazines and four weeks' books not stamped on reader's cards. In children's room non-fiction not stamped on reader's card. Books checked off near charging desk.

Forbes Library. Browne system. Borrower's pockets filed numerically under each letter of alphabet in order of registration. Fiction and non-fiction pockets kept in separate file. When book is issued borrower gives his number by which his pocket is found. Book card is taken from book pocket and put in borrower's pocket and date of return is stamped on book pocket. Book record is kept by arranging under date, book cards in pockets alphabetically under author and title. (Details of information on book card not given). Book is discharged by withdrawing book card from borrower's pocket and transferring to book pocket. Recent books (last two years) are evidently discharged and shelved at once. Others three times a day. Empty borrower's pockets are filed throughout the day.

New York Public. Newark system. Book card has author's surname, title of book, class number and accession number. Variously colored book cards are used to indicate various classes. Assistant makes hurried examination of book to be issued and copies borrower's card number on book card and stamps date with dating pencil on reader's card, book pocket and book card—the latter to be done at leisure if there is a rush. Puts borrower's card in pocket and gives books to reader. Book card is dropped in proper slot in desk (ten slots indicating the ten classes). Book cards filed under date of issue by class author and accession number. Book cards for foreign books are arranged alphabetically after book cards in English. When book is discharged, assistant checks off book comparing date of card with that of book, examines book for damage and then cancels date on reader's card, restoring card to reader. (Note. It hardly seems that this checking off before cancelling date on reader's card can be done except in a very slack hour, and must cause annoying delay to reader). Books are then placed on truck to right of assistant, later revised and shelved.

System has many exceptions, one of which is to write reader's card number on dating slip as well as book card. Others are the writing of Special or Sp. on book card, opposite card number to indicate the privilege of extended time to special cardholder, as well as on dating slip. In this case, call number or accession number is written on card (presumably reader's card) and the use of branch initial on reader's card to show card issued from a branch other than that from which book is borrowed.

This library uses a reader's receipt file for books returned without card—a slip giving name, address, card number, class number, date of issue and return. This system with variations is also in use in the St. Louis public library (called the "write-ups") and also in the Pratt Institute free library and supposedly many others.

Pratt Institute Free Library. Newark System. Uses different ink pads for fiction and non-fiction, and dating pencils. Puts book cards into slots in desk; fiction, non-fiction and teachers. Stamps dates first and then writes card number. Uses different ink pad for discharging. Charging and discharging (including checking off done at same desk) done by same assistant except in a rush hour. Checking off however is done at assistant's leisure—that is, the reader's card is stamped off before book card is found. Book cards are filed by class under date. Keeps a separate renewal file.

St. Louis Mercantile Library. Browne system, with separate reader's identification card, seldom used. Uses blue reader's pocket for fiction, salmon color for non-fiction, and manilla pockets for pay duplicates. Book card corresponds in color, except in case of regular books issued as extras. Book card has Cutter class number, author and title. Assistant stamps date due on dating slip and book card which is placed in reader's pocket. Pockets are put temporarily in tray near issue desk and later filed by class, under date due. Books are discharged by charging assistant at charging desk, by taking book card from pocket and slipping it into book. Empty reader's pockets are constantly being filed in regular reader's file.

St. Louis Public Library. Newark system. Different colored ink-pads for seven day and fourteen day books and for discharging. Reader's number first written on bookcard, then book card, dating slip and reader's card stamped. Reading-room books charged on slips filled out by reader. Two books generally are issued on one card but "Additional Books" stamped on reader's card entitles cardholder to a greater number of volumes, of non-fiction, usually six. This privilege is granted to educators, social workers and others engaged in serious study, at the discretion of the head of the circulation department.

Discharging is done at a separate desk in the usual way, receipts being filed for books returned without reader's card. Books are placed on a truck and checked off by a special assistant.

Society Library

The Medical Society of the County of Kings—Uses a borrower's receipt, giving author, title, accession number and borrower's signature. These receipts are filed by borrower's name. When book is returned, it is discharged by stamping date of return on receipt and placing in file of cancelled loans.

The libraries using colored book cards to denote the classes are:

Those using colored book cards for their double file (borrower's and book) are:

At the time of book's issue bookcards are dropped into a drawer through slots designating classes of the books issued by the following libraries:

Libraries using temporary bookcards, filled out at time of book's issue by borrower or assistant:

Libraries using a borrower's record for privileged classes (professors, etc.) and a time record for students:

Cards identifying the readers appear to be required by all the libraries save Westminster. These vary—those of the Boston Athenaeum, Medical Society of County of Kings, apparently taking the form of a subscription entry while the St. Louis Mercantile Library issues one as an identification card, which is seldom called into use.

Libraries using borrowers' cards in a file at the library to indicate what the reader has out, are:

Those using a borrower's card which remains in the possession of the borrower, while he has books from the library, to indicate number of books out, date either of issue or when due, and a date of return are those employing the Newark system:

Syracuse uses the Newark system but retains cards in borrower's file (under borrower's number) at library.

As regards the discharge of books, the use of the Browne system presupposes a complete discharge of the book, in case of a borrower taking another at the time of its return.

Libraries retaining borrowers' cards at the library discharge at their leisure.

Where the Newark system is used (with the exception of the New York public library) an incomplete discharge is made at the time of the book's return—consisting of the stamping of the date of return on reader's card. It is obviously impossible to delay a reader while book is checked off. Checking off is then done at leisure either at charging desk by desk assistant or special assistant appointed for that work.

Counting of Issue

The eighteen libraries reporting on this subject may be grouped under the following heads:

Eight of these libraries record statistics of reference use:

The following do not include reference use on their statistics sheets, although in some cases it is probably kept separately:

The Medical Society of the County of Kings and Oberlin College library make no record of reference use, but the latter records daily and monthly attendance.

Four libraries keep no record by class:

The following count the circulation on the day of issue:

In all the other libraries it is counted next morning, save in Kings County Medical, where only an annual count is made.

East Orange and New York use colored bookcards to indicate the various classes; St. Louis Mercantile uses different colors for fiction, non-fiction and pay-duplicates, and Tulane uses a colored slip for reference requests.

Two libraries, Iowa State and University of Kansas, report that no record of issue is made.

Public or Circulating Libraries

Boston Athenaeum. The manilla cards forming the author record are counted at night and the number is entered in a book. There is no entry by class and reference use is not reported.

Carnegie Library of Atlanta. Issue is kept in three groups for fiction, rent or pay collection and classed books. The latter are arranged under class numerically or alphabetically. Fiction and rent collection are alphabeted and all are counted on the following morning and entered on a daily sheet, juvenile issue being counted separately. No report on reference issue.

East Orange. Colored bookcards are used here to indicate different classes. The issue is counted on the following morning and arranged according to the Dewey Classification and entered in a statistics book. No report on reference issue.

Forbes. Counted by groups of classes.

New York Public. Colored bookcards are used here. Adult and juvenile issue are counted separately on the following morning:

1. By Dewey classes, issues in each class being added together to obtain the total issue in each group and the two groups then added for the grand total of the day.

2. By language.

3. Poetry, periodicals and music are counted separately as well as with their respective classes.

Reference books are charged on slips, signed by the reader, the number of volumes issued being noted on the upper right hand corner. At the close of the day these slips are counted twice, first by readers and second by volumes.

Pratt Institute Free Library. The daily issue is counted on the day of issue and arranged in four groups—fiction, non-fiction, teachers and renewals, and entered on manilla slips which are divided into spaces for the ten Dewey classes and also for languages, duplicate pay collection, summer issue, delta and double star, the last two being special collections. These totals are all transferred to a daily statistics sheet. A reference record is not reported on, but is undoubtedly kept in some form.

St. Louis Mercantile. The issue is kept in seven and fourteen day trays and arranged by class, salmon colored cards being used for non-fiction and blue for fiction. Before the library opens in the morning the issue is counted and entered in a book under classes (Cutter). Reference record is not reported.

St. Louis Public. Issue is kept in trays, separated into groups for seven and fourteen-day fiction, the ten Dewey classes and (in summer) vacation issue. At night it is counted and entered on a statistic sheet, under the same heads. Reading-room issue is entered on the same sheet, also by class. The home issue is then separated by date, seven-days in one alphabet and fourteen-days in another, and arranged by author and accession number not class. This arrangement, by affording but one alphabet in which to search for a book due on a given date, reduces the opportunity for mistakes to a minimum. Three-day magazines are inserted with seven-day cards under the correct date. In the morning the circulation is revised for errors in alphabeting and also for illegible charges which are traced by means of a number, assigned to each assistant.

Reference use is entered on a form divided into four columns for main reference room, art room, technical department and totals. The entries are by class and the number of volumes given to each reader noted. All records are transferred the following morning to a permanent statistics book.

College or University Libraries

Oberlin. The author cards are arranged at night under date of issue by classes, fastened together with a rubber band and placed in the issue tray ahead of all previous circulation. In the morning they are counted and entered on a statistics sheet under class, then filed in the issue tray. Statistics of reference use are not kept.

Syracuse University. Statistics are recorded for home issue, reading room issue and attendance. When the books are charged they are divided into over-night and two week circulation; in the morning these are subdivided into twelve classes and again recorded as charged to students, faculty or departments. Methods of reporting reference use are not outlined but a record of some sort is made, probably at the discretion of the various reading-room attendants. One of the colleges (Applied Science) reports to the general library only once a year and others monthly. Other departments report only attendance.

Tulane University. Every morning charging slips are grouped into classes and counted. Yellow slips, indicating library use are counted in the same manner and then destroyed. Entry is made in a record book under class, library use being recorded in pencil and home issue in red ink directly beneath it.

University of Kansas. No record of issue is kept.

Wesleyan University. The issue is counted each morning in four groups; bound and unbound (issued to individuals), reserve, or books placed on reserve shelves and seminar, or volumes sent to seminars for temporary use. The last two groups are counted only at the time of issue, their reference use not being noted. Entry is made in a day book under these heads; no count is taken by classes.

Book cards are counted each evening for home circulation, reference books as they are given out during the day. There is apparently no record by class and the method of entry is not stated.

Westminster. Counted by class each evening. Reference books counted as issued.

State Libraries

Iowa State. No record of issue is kept.

Virginia State. A blank form spaced for fourteen classes is used for keeping the daily record of books given out both for reference and home use, the distinction being presumably indicated by the use of pen and pencil, although this point is somewhat obscure. At night these totals are added.

Reference Library

Newberry Library. There are six reference departments, each keeping statistics for men and women, morning and evening visitors and books used, the latter being entered by classes. These reports are drawn up at night and taken next morning to the accessions clerk who enters the figures in a permanent statistical record.

Society Library

Medical Society of the County of Kings. No record is here maintained of reference use. Home use slips are filed and counted annually to determine the circulation for the year but there is no record by class.

It is evident from the preceding tabulations that the reports of the various libraries are too uneven to admit of accurate comparison. Many points of interest, as the record of reference use, are omitted, although in many cases this record is doubtless preserved.

In closing your committee desires to acknowledge valuable assistance in the tabulation and discussion of the above results, rendered by three members of the St. Louis public library staff, Mrs. H. P. Sawyer, chief of the department of instruction, Miss Mary Crocker, chief of the open shelf department, Miss Jessie Sargent, first assistant in the issue department, and Miss Amelia Feary, of the catalog department.

ARTHUR E. BOSTWICK, Chairman,
ETHEL F. McCOLLOUGH,
HARRY M. LYDENBERG,

Committee on Administration.