GOVERNMENT ASSUMES NO RESPONSIBILITY.
Another serious drawback to the value of the telegraph under government management is its failure to make reparation to private individuals for losses caused by the errors or imperfection of its service. In no country where the telegraph exists under government control is there any assumption of accountability for errors or delays in the transmission of messages. In some countries they will not even inquire into the cause of delay or errors, and in others, as in Spain, they will only do so for the purpose of punishing the delinquent employee, but in no case to reimburse the patron of the telegraph for his loss. This failure to assume any responsibility in the matter is of great importance to the public. The amount paid by the Western Union Telegraph Company per annum, on account of these unavoidable errors and delays, is very considerable. The public would be reluctant to leave the correct transmission and delivery of their important messages to the chances of a government system which is notoriously defective, and which would in no case reimburse them for losses occasioned by errors in the transmission of their telegrams, or failure to send them at all. The scheme proposed by Mr. Hubbard, owing to the divided responsibility of the service, would be even worse than the absorption of the lines by the government. Public opinion could not reach the contractor, because he is the servant of the government, and not of the public, and it would fail to influence the Post-Office Department, as it does not itself perform the service, and, because being a department, it is practically irresponsible. How much influence, for example, has public opinion on the collectors of internal revenue or customs, or even the postmasters of this country?
If despatches were left at the post-offices, or dropped in the street boxes, as provided for in Mr. Hubbard’s bill, they would have to take their chances of transmission and delivery, with no recourse, in case of failure, for redress from any source. If a despatch should fail to reach its destination, and complaint was made to the postmaster, he would reply that he was not responsible for its transmission, and would refer the aggrieved person to the telegraph contractor; while the latter would answer that he was a servant of the government, and not responsible to the public for the imperfections of his service. And the result would be, that while the sender of the despatch obtained no redress, he would not have even the satisfaction of knowing which service was at fault, the post-office or the telegraph.