Mr. Simcox, entirely happy, one of the busiest men that might be found in the metropolis, struck out new lines. Hitherto he had received his correspondence interestedly and pleasurably but passively. He began to take it up actively and sharply. He began to write back, either graciously approving or very sharply criticising his samples, his specimens and his free trials; and the advertisers responded voluminously, either abjectly with regret and enclosing further samples for Mr. Simcox’s esteemed trial, or abjectly with delight and soliciting the very great favour of utilising Mr. Simcox’s esteemed letter for publicity purposes. This, however, Mr. Simcox, courteously but firmly, invariably refused to permit.
The engagement of Rosalie was a development of Mr. Simcox’s hobby as natural as the development of any other hobby from rabbit breeding to china collecting. The craze intensifies, the scope is enlarged. To have a secretary made Mr. Simcox’s mail and the work that produced his mail even more real than already it had become to him. Following up the personal touch that had been discovered by the criticism of samples, Mr. Simcox had opened up a line that produced the personal touch in most intimate degree: personal touch with schools and with insurance companies. He created for himself sons, daughters, nephews, nieces, wards. He endowed them, severally, with ages, with backwardness, with brilliancy, with robustness, with delicacy, with qualities that were immature and required development, with absence of qualities that were desirable and required implanting, with unfortunate tendency to qualities that were undesirable and needed repression and nipping in the bud. He placed these children, thus handicapped or endowed, before the principals of selected schools; he desired that terms and full particulars might be placed before him to assist him in the anxious task of right selection. They were placed before him. “Your backward nephew Robin” (to take a single example) engaged the personal attention of preparatory schoolmasters from Devonshire to Cumberland and from Norfolk to Carnarvon. Similarly with insurance companies. Again dependents and friends were created, by the dozen, by Mr. Simcox. Male and female created he them, cumbered with all imaginable risks, and darkly brooding upon all manner of contingencies; and male and female, cumbered and perplexed, they were studied and advised upon by insurance companies earnest beyond measure to show Mr. Simcox what astounding and unparalleled benefits could be obtained for them.
At the time when Rosalie joined him, Mr. Simcox’s attention was in much greatest proportion devoted to this development of his pursuit. Under the instruction of a friend, long since dropped out and lost, who had held a considerable position in a leading assurance company, he had acquired a sound working knowledge of the principles and mysteries of insurance. The subject had greatly interested him. In the phrase he used to Rosalie he had “taken it up”; and in the phrase that so often sequels and rounds off a thing suddenly “taken up” he had suddenly “dropped it.” He now, by way of the new development of his correspondence, approached it again. It received him as a former habitation receives a returned native. Mr. Simcox (if the metaphor may be pursued) roamed all about the familiar rooms and corridors of the house of the principles and mysteries of insurance. His knowledge of its possibilities enabled him to develop an astonishing ingenuity in creating cases ripe and yearning for the benefits of provision against contingencies, and as he very easily was able to prove to Rosalie, and found immense delight in proving, he had under his finger, that is to say in his exquisitely arranged filing cabinets, also in his head, a range of insurance companies’ literature which enabled him to work out for any conceivable case the most suitable office or offices and the finest possible cover for his risks. “Different companies specialize,” said Mr. Simcox, “in different classes of risk. A man should no more walk into one of the leading offices just because it happens to be one of the leading offices and there take out his policy or policies than he should walk into and take for occupation the first vacant house he sees, merely because it is, as a house, a good house. It may be a most excellent house but it may not be in the least the house most suitable to his requirements.”
Rosalie nodded intelligently. “But how is a man to find out, Mr. Simcox?”
“Why, I suppose only by going round to every company and choosing the best, just as I make out and send around these cases of mine. But of course no one does that—the trouble for one thing, and ignorance for another, and inability to realise their real requirements and to state them clearly if they do realise them for a third. That’s what it is.”
Rosalie’s intelligent nodding had not ceased. She had a trick, when Mr. Simcox was explaining things to her, of maintaining, with eyes fixed widely upon him, a slow, affirmative movement of her head rather as though she were some engine, and her head the dial, absorbing power from a flow of energy. The dial never indicated repletion. Mr. Simcox delighted to talk to Rosalie, to watch that grave movement of her head, and to hear the short occasional “Why’s?” and comments that came like little spurts or quivers as of the engine in initial throbbings pulsing the power it stored.
She was absorbing power. The months were going on. The earlier initiation into Mr. Simcox’s business might have had a tinge of disappointment were it not that, whatever the nature of her work, manifestly work it was, paid for, with regular hours, with an office to attend, such as a man might do. The tinge of disappointment, if she had suffered it, would have stung out of the thought: Where, in this manufactured correspondence, in this pretence at a business which was in fact no business at all, where in all this was Lombard Street? Where the romance and mystery of finance? Where the touch with the power that was made in countinghouses and with the exercise of the power exerted from those countinghouses?
But it happened for Rosalie, first, that this thought could not come because she was too busy with the glorious novelty of being in an office and learning office ways; then, when the novelty had worn, that it could not come because a new and a real element arrived to nullify it. In the early days there was no realisation of sham because there was the real business, to herself, of learning business methods and the whole theory and practice of office routine. She could have had no better instructor than Mr. Simcox, she could have had no better training than the handling, the sorting and the filing of his curious and various correspondence. She had become an efficient and a singularly apt and keen office clerk when, more leisured because she had mastered her duties, she might first have had time for realisation that Lombard Street was not here nor all the romance and mystery with which she had invested the power of countinghouses within a thousand miles of this house of most elaborate pretence. And then, at once to prevent that realisation and to dissipate its cause, came Lombard Street to her in Mr. Simcox’s new absorption in (to her) the mysteries and the romance and the astounding possibilities of the business of insurance. How the mammoth companies, whose names soon were as household words to Rosalie, accumulated their enormous funds and invested them; how, while provisioning for to-day, they must calculate against liabilities falling due in a to-morrow generations ahead; how they would put their money into property the leases of which would fall in and the estate become marketable again perhaps a hundred years hence, when officers of the company yet unborn would be looking to the prudence of those now reigning to maintain the inflowing tide; how risks were calculated and vital statistics and chances and averages studied—all this, delightedly and delightfully narrated by Mr. Simcox (watching that gravely nodding head and those wide intelligent eyes) was sheer fascination to the mind that had found romance and mystery in “Lombard Street” as commonly romance and mystery are found in poetry and music.
Then one day she took a step towards applying the fascination that she found.
It was the day of the conversation that has been recorded. How, Rosalie had asked, was the seeker after insurance to find the policies best suited to his case? Rosalie had asked; and had been told—he must go round but he never does; he must know what there is to be had but he never does know; he must realise exactly what he really wants but he never does realise it; and if he does realise it he must be able to state it clearly but he never can state it clearly.