The discipline in this library while occasionally bothersome, does not on the whole cause us much annoyance. The offenders are chiefly students from the high school who use the library in the afternoon and forget at times that the reading room is a place of quiet. No special measures have been taken to preserve quiet. Generally once speaking to the offender will prove sufficient to stop whispering or loud conversation, but if he is persistent in talking or whispering, we request that he leave the room. This always has a good effect, for its seldom happens that we have to expel the same person more than once. In asking readers to leave the reading room, we realize that we run the risk of making them so angry that they will never again make use of the library but we believe that the great majority who are quiet and well-behaved shall not be annoyed if we can prevent it.
While the older children from the schools are the chief offenders, perhaps the most exasperating are the influential women of the city who come to the library on market days (Wednesday and Saturday mornings) and visit more or less with each other. This is a custom established long before the library became free, and owing to the prominence of the offenders and their real interest in and intelligent use of the library, one with which it is hard to deal. A sign placed in the reading room requesting readers to refrain from all unnecessary conversation has had a most noticeable effect on this class of readers and the annoyance is much less than it was three years ago.
The juvenile department occasionally has to call upon a policeman to help keep order. This, however, is due to the fact that there is a large hallway and broad stairways just outside the rooms which the library occupies. Discipline in this part of the building is a cause of great annoyance. We cannot afford to pay a guard to stay in the hall and as the police force is not sufficient for the city's needs, a policeman can only spend a few moments as he passes by on his beat. In the juvenile room itself we have trouble only with gangs of young negroes and this only occasionally. When they come to the library it is hard to interest them and the demoralizing influence that they introduce compels us at times to expel them and even to forbid them to return. We have only once sent special word to the schools asking teachers to request children to preserve order. We believe that the teachers, so far as they are able, try to inculcate principles of right behavior in public places, but we believe that the discipline of this library is entirely in our own hands, and until the situation becomes one with which we can not cope, we prefer not to call upon the schools for assistance.
Miss Caroline M. Underhill, Utica, N. Y.
One of the problems in guiding these intermediate readers does not pertain to their reading, but to controlling the lawlessness which is frequently manifested. General restlessness, a desire for fun always and everywhere, characterizes many of the young people who frequent our libraries. A difference in locality brings different problems, but this one is universal. In Utica our new building brought increased opportunity to those inclined to fun. The strangeness of it, access to the stack, curiosity concerning the glass floors, the book-lift, the elevator, and even the electric lights, with the constant moving about of people who came simply to see the building, increased this tendency to restlessness among the young readers. In addition to this came the everpresent problem of the flirtatious boy and girl. Our wish to let them enjoy all possible liberty was soon interpreted to mean license.
Finding that they did not yield to ordinary methods, it was decided, as an emergency measure, to issue "stack cards" through the second year in High School. These were small cards having Utica Public Library printed at the top: then space for name and address, followed by "is hereby granted the privilege of using the stack for reading and study." These gave permission to use the stacks for selecting books and for reading at the stack tables.
Before issuing these cards, each boy and girl was instructed as to the right use of a library and the consideration due from one reader to another, and then asked to sign a register in which they promised to use the library properly whenever they came. These cards were to be shown each time they wished to go into the stacks, but in no way did they interfere with drawing books at the desk, if they had neglected to bring them. Any mis-behavior took away this stack card until they were again ready to fulfill their promise.
This plan was entirely foreign to our theories, our wishes, or our beliefs, but in an emergency proved helpful in making the boys and girls realize we were in EARNEST when we said we wished to have it more quiet. Best of all, it gave an opportunity for a little personal talk with each one, and though of necessity this took much time, we considered it well worth while. Decided improvement made it unnecessary to continue the use of the card.
To the older boys and girls we take pains to explain why we ask them to respect the place and the rights of others. Occasionally we have written a letter to those who offend continually, signed by the librarian and a member of the library committee. In the majority of cases this brought about the needed reform— if not, the privileges of the library were taken away.
Miss Mary A. Smith, Eau Claire, Wis.