In addition to covering the entire general field of business, this Cyclopedia contains much specialized information not heretofore published in any form. This specialization is particularly apparent in those sections which treat of accounting and methods of management for Department Stores, Contractors, Publishers and Printers, Insurance, and Real Estate. The value of this information will be recognized by every student of business.
The principal value which is claimed for this Cyclopedia is as a reference work, but, comprising as it does the material used by the School in its correspondence courses, it is offered with the confident expectation that it will prove of great value to the trained man who desires to become conversant with phases of business practice with which he is unfamiliar, and to those holding advanced clerical and managerial positions.
In conclusion, grateful acknowledgment is made to authors and collaborators, to whose hearty coöperation the excellence of this work is due.
Table of Contents
(For professional standing of authors, see list of Authors and Collaborators at front of volume.)
VOLUME I
| Administrative and Industrial Organization | By James B. Griffith | Page [11] |
| The Business Engineer—Preliminary Investigation—Charting the Organization—Organizationof Business—Organization of Mercantile Business—UniversalApplication of Organization Principles—Departmental Authorities—The GeneralManager—Comptroller—Sales Division—Superintendent—Purchasing Agent—EmploymentDepartment—Charting Salary and Wage Distribution—ExpenseDistribution Chart—Arrangement of Plant—Factory Plans—Office Plans—TheCommittee System—The Suggestion Plan—Order Blanks | ||
| Advertising and Sales Organization | By James B. Griffith | Page [61] |
| Systems and Records—Designs and Cuts—Cut Indexes and Tracers—Recordsof Printing—Periodical, Street Car, and Outdoor Advertising—Rate Cards—AdvertisingContracts—Checking Returns—The Sales Department—Branches—TheMail-Order Branch—Follow-up Systems—Personal Salesmanship Division—RoutingSalesmen—Sales Records | ||
| The Credit Organization | By James B. Griffith | Page [127] |
| The Credit Man—Information Required—Financial Statements—Analysis ofStatements—Sources of Information—Local Correspondents—Credit Agencies—RecordingCredit Information—Collections—Monthly Statements—InstallmentCollections—Collections by Attorneys | ||
| The Shipping Department | By James B. Griffith | Page [183] |
| The Shipping Clerk—Class Rates—Commodity Rates—Freight Tariffs—CondensedRate File—Routing Shipments—Filling Orders—Checking Shipments—ExportShipping—Freight Claims—Express Shipments—Retail Delivery System | ||
| Correspondence and Filing | By James B. Griffith | Page [231] |
| Opening and Distributing Mail—Correspondence Short Cuts—Talking Machinesfor Dictation—Copying Correspondence—Stenographic Division—Records ofWork—Filing Division—Filing Systems—Methods of Indexing—Guiding, Transferring,and Sorting—Selecting Filing Equipment—Styles of Construction | ||
| Business Statistics | By James B. Griffith | Page [287] |
| Sales Costs—Records of Shipments—Returned Goods—Salesmen's Records—ExpenseDistribution—Department Sales—Trading Statements—Profit Figuring—AdministrativeCosts—Profit and Loss Statements—Mailing-Room Machinery | ||
| Review Questions | Page [333] | |
| Index | Page [347] | |