Fig. 437. Grant Avenue Office—San Francisco
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CHAPTER XXXIV
PRIVATE BRANCH EXCHANGES

Definitions. A telephone exchange devoted to the purely local uses of a private establishment such as a store, factory, or business office, is a private exchange. If, in addition to being used for such local communication, it serves also for communication with the subscribers of a city exchange, it becomes in effect a branch of the city exchange and, therefore, a private branch exchange. The term "P. B. X." has become a part of the telephone man's vocabulary as an abbreviation for private branch exchange.

Private exchanges for purely local use require no separate treatment as any of the types of switching equipments for interconnecting the lines for communication, that have been or that will be described herein, may be used. The problem becomes a special one, however, when communication must also be had with the subscribers of a public exchange, since then trunking is involved in which the conditions differ materially from those encountered in trunking between the several offices in a multi-office exchange.

For such communication one or more trunk lines are led from the private branch office usually to the nearest central office of the public exchange and such trunks are called private branch-exchange trunks. They are the paths for communication between the private exchange and the public exchange. For establishing the connections either between the local lines themselves or between the local lines and the trunks, and for performing other duties that will be referred to, one or more private branch-exchange operators are employed at the switchboard of the private establishment.

The private branch exchange may operate in conjunction with a manual or an automatic public exchange, but whether manual or automatic, the private exchange is usually manually operated, although it is quite possible to make a private branch exchange that is wholly automatic and will, therefore, involve no operator at all.

Functions of the Private Branch-Exchange Operator. It is possible, as just stated, entirely to dispense with the private branch-exchange operator so far as the mere connection and disconnection of the lines is concerned. But the real function of the private branch-exchange operator is a broader one than this and it is for this reason that even in connection with automatic public exchanges, operators are desirable at the private branches. The private branch-exchange operator is, as it were, the doorkeeper of the telephone entrance to the private establishment. She is the person first met by the public in entering this telephone door. There is the same reason, therefore, why she should be intelligent, courteous, and obliging as that the ordinary doorkeeper should possess these characteristics.