There are a hundred things that might be said about this commodity that you want to market. It requires a knowledge of human nature, and of salesmanship to single out the particular arguments and the inducement that will carry most weight with the individual to whom you are writing. For even if you are preparing a form letter it will be most effective if it is written directly at some individual who most nearly represents the conditions, the circumstances and the needs of the class you are trying to reach.
Only the new correspondent selects the arguments that are nearest at hand—the viewpoints that appeal to him. The high score letter writers look to outside sources for their talking points. One of the most fruitful sources of information is the men who have bought your goods. The features that induced them to buy your product, the things that they talk about are the very things that will induce others to buy that same product. Find out what pleases the man who is using your goods and you may be sure that this same feature will appeal to the prospect.
It is equally desirable to get information from the man who did not buy your machine—learn his reasons, find out what objections he has against it; where, in his estimation, it fell short of his requirements; for it is reasonably certain that other prospects will raise the same objections and it is a test of good salesmanship to anticipate criticisms and present arguments that will forestall such objections.
In every office there should be valuable evidence in the files— advertisements, letters, circulars, folders and other publicity matter that has been used in past campaigns. In the most progressive business houses, every campaign is thoroughly tested out; arguments, schemes, and talking points are proved up on test lists, the law of averages enabling the correspondent to tell with mathematical accuracy the pulling power of every argument he has ever used. The record of tests; the letters that have fallen down and the letters that have pulled, afford information that is invaluable in planning new campaigns. The arguments and appeals that have proved successful in the past can be utilized over and over again on new lists or given a new setting and used on old lists.
The time has passed when a full volley is fired before the ammunition is tested and the range found. The capable letter writer tests out his arguments and proves the strength of his talking points without wasting a big appropriation. His letters are tested as accurately as the chemist in his laboratory tests the strength or purity of material that is submitted to him for analysis. How letters are keyed and tested is the subject of another chapter.
No matter what kind of a letter you are writing, keep this fact in mind: never use an argument on the reader that does not appeal to you, the writer. Know your subject; know your goods from the source of the raw material to the delivery of the finished product. And then in selling them, pick out the arguments that will appeal to the reader; look at the proposition through the eyes of the prospect; sell yourself the order first and you will have found the talking points that will sell the prospect.
When You Sit Down To
WRITE
PART I—PREPARING TO WRITE THE LETTER—CHAPTER 4
The weakness of most letters is not due to ungrammatical sentences or to a poor style, but to a wrong viewpoint: the writer presents a proposition from his own viewpoint instead of that of the reader. The correspondent has gone far towards success when he can VISUALIZE his prospect, see his environments, his needs, his ambitions, and APPROACH the PROSPECT from THIS ANGLE. This chapter tells how to get the class idea; how to see the man to whom you are writing and that equally important qualification, how to get into the mood for writing—actual methods used by effective correspondents
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