Then the blue sheet was taken from me and thrust into the system, and therein lost to me. I was taken to a mysteriously rumbling shaft of broad diameter, that pierced all the floors of the house and had trap-doors on each floor. And when one of the trap-doors was opened I saw packages of all descriptions racing after one another down spiral planes within the shaft. There were several of these great shafts—with divisions for mail, express, and freight traffic—and packages were ceaselessly racing down all of them, laden with the objects desired by the woman of Wyoming and her fifty-nine-thousand-odd fellow-customers of the day. At first it seemed to me impossible that that earnest, impatient woman in Wyoming should get precisely what she wanted; it seemed to me impossible that some mistake should not occur in all that noisy fever of rushing activity. But after I had followed an order, and seen it filled and checked, my opinion was that a mistake would be the most miraculous phenomenon in that establishment. I felt quite reassured on behalf of Wyoming.
And then I was suddenly in a room where six hundred billing-machines were being clicked at once by six hundred young women, a fantastic aural nightmare, though none of the young women appeared to be conscious that anything bizarre was going on.... And then I was in a printing-shop, where several lightning machines spent their whole time every day in printing the most popular work of reference in the United States, a bulky book full of pictures, with an annual circulation of five and a half million copies—the general catalogue of the firm. For the first time I realized the true meaning of the word "popularity "—and sighed....
And then it was lunch-time for about a couple of thousand employees, and in the boundless restaurant I witnessed the working of the devices which enabled these legions to choose their meals, and pay for them (cost price) in a few moments, and without advanced mathematical calculations. The young head of the restaurant showed me, with pride, a menu of over a hundred dishes—Austrian, German, Hungarian, Italian, Scotch, French, and American; at prices from one cent up as high as ten cents (prime roast-beef)—and at the foot of the menu was his personal appeal: "I desire to extend to you a cordial invitation to inspect," etc. "My constant aim will be," etc. Yet it was not his restaurant. It was the firm's restaurant. Here I had a curious illustration of an admirable characteristic of American business methods that was always striking me—namely, the real delegation of responsibility. An American board of direction will put a man in charge of a department, as a viceroy over a province, saying, as it were: "This is yours. Do as you please with it. We will watch the results." A marked contrast this with the centralizing of authority which seems to be ever proceeding in Europe, and which breeds in all classes at all ages—especially in France—a morbid fear and horror of accepting responsibility.
LUNCHEON IN A DOWN-TOWN CLUB
Later, I was on the ground level, in the midst of an enormous apparent confusion—the target for all the packages and baskets, big and little, that shot every instant in a continuous stream from those spiral planes, and slid dangerously at me along the floors. Here were the packers. I saw a packer deal with a collected order, and in this order were a number of tiny cookery utensils, a four-cent curling-iron, a brush, and two incredibly ugly pink china mugs, inscribed in cheap gilt respectively with the words "Father" and "Mother." Throughout my stay in America no moment came to me more dramatically than this moment, and none has remained more vividly in my mind. All the daily domestic life of the small communities in the wilds of the West and the Middle West, and in the wilds of the back streets of the great towns, seemed to be revealed to me by the contents of that basket, as the packer wrapped up and protected one article after another. I had been compelled to abandon a visitation of the West and of the small communities everywhere, and I was sorry. But here in a microcosm I thought I saw the simple reality of the backbone of all America, a symbol of the millions of the little plain people, who ultimately make possible the glory of the world-renowned streets and institutions in dazzling cities.
There was something indescribably touching in that curling-iron and those two mugs. I could see the table on which the mugs would soon proudly stand, and "father" and "mother" and children thereat, and I could see the hand heating the curling-iron and applying it. I could see the whole little home and the whole life of the little home.... And afterward, as I wandered through the warehouses—pyramids of the same chair, cupboards full of the same cheap violin, stacks of the same album of music, acres of the same carpet and wallpaper, tons of the same gramophone, hundreds of tons of the same sewing-machine and lawn-mower—I felt as if I had been made free of the secrets of every village in every State of the Union, and as if I had lived in every little house and cottage thereof all my life! Almost no sense of beauty in those tremendous supplies of merchandise, but a lot of honesty, self-respect, and ambition fulfilled. I tell you I could hear the engaged couples discussing ardently over the pages of the catalogue what manner of bedroom suite they would buy, and what design of sideboard....
Finally, I arrived at the firm's private railway station, where a score or more trucks were being laden with the multifarious boxes, bales, and parcels, all to leave that evening for romantic destinations such as Oregon, Texas, and Wyoming. Yes, the package of the woman of Wyoming's desire would ultimately be placed somewhere in one of those trucks! It was going to start off toward her that very night!