A Librarian's Open Shelf: Essays on Various Subjects

by Arthur E. Bostwick

Perhaps you remember the story of the man who attempted to board the warship and, on being asked his business, replied, “I’m one of the owners.” One version of the tale then goes on to relate how the sailor thus addressed picked up a splinter from the deck, and, handing it to the visitor, remarked: “Well, I guess that’s about your share. Take it and get out!”

I have always sympathized with the sailor rather than with his visitor. Most of us librarians have had experiences with these bumptious “owners” of public property. The fact has already been noted that in a case like this the citizen is both an owner and a beneficiary. He has duties and privileges in both capacities, but he sometimes acts the owner in the wrong place. The man on the warship was doubtless an owner, but at that particular moment he was only a visitor, subject to whatever rules might govern visitors; and he should have acted as such. Every citizen is a part owner of the public library; he should never forget that fact. We have seen how he may effectively assert his ownership and control. But when he enters the library to use it his role is that of beneficiary, and he should act as such. He may so act and at the same time be of the greatest service to the institution which he, as a member of the public, has created and is maintaining.

I know of no way in which a man may show his good citizenship or the reverse—may either demonstrate his ability and willingness to live and work in community harness, or show that he is fit for nothing but individual wild life in the woods—better than in his use of such a public institution as a library. The man who cannot see that what he gets from such an institution must necessarily be obtained at the price of sacrifice—that others in the community are also entitled to their share, and that sharing always means yielding—that man has not yet learned the first lesson in the elements of civic virtue. And when one sees a thousand citizens, each of whom would surely raise his voice in protest if the library were to waste public money by buying a thousand copies of the latest novel, yet find fault with the library because each cannot borrow it before all the others, one is tempted to wonder whether we really have here a thousand bad citizens or whether their early education in elementary arithmetic has been neglected.

Before the present era there were regulations in all institutions that seemed to be framed merely to exasperate—to put the public in its place and chasten its spirit. There are now no such rules in good libraries. He who thinks there are may find that there is a difference of opinion between him and those whom he has set in charge of the library regarding what is arbitrary and what is necessary; but at any rate he will discover that the animating spirit of modern library authority is to give all an equal share in what it has to offer, and to restrain one man no more than is necessary to insure to his brother the measure of privilege to which all are equally entitled.

Another way in which the citizen, in his capacity of the library’s beneficiary, can aid it and improve its service is his treatment of its administrators. Librarians are very human: they react quickly and surely to praise or blame, deserved or undeserved. Blame is what they chiefly get. Sometimes they deserve it and sometimes not. But the occasions on which some citizen steps in and says, “Well done, good and faithful servant,” are rare indeed. The public servant has to interpret silence as praise; so sure is he that the least slip will be caught and condemned by a vigilant public. No one can object to discriminating criticism; it is a potent aid to good administration. Mere petulant fault-finding, however, especially if based on ignorance or misapprehension, does positive harm. And a little discriminating praise, now and then, is a wonderful stimulant. No service is possible without the men and women who render it; and the quality of service depends, more than we often realize, on the spirit and temper of a staff—something that is powerfully affected, either for good or for evil, by public action and public response.

Years ago, at a branch library in a distant city, a reader stood at the counter and complained loudly because the library would not send her a postal reserve notice unless she defrayed the cost, which was one cent. The assistant to whom she was talking had no option in the matter and was merely enforcing a rule common, so far as I know, to all American public libraries; but she had to bear the brunt of the reader’s displeasure, which she did meekly, as it was all in the day’s work. The time occupied in this useless business spelled delay to half a dozen other readers, who were waiting their turn. Finally, one of them, a quiet little old lady in black, spoke up as follows: “Some of us hereabouts think that we owe a great debt of gratitude to this library. Its assistants have rendered service to us that we can never repay. I am glad to have an opportunity to do something in return, and it therefore gives me pleasure to pay the cent about which you are taking up this young lady’s time, and ours.” So saying, she laid the coin on the desk and the line moved on. I have always remembered these two points of view as typical of two kinds of library users. Their respective effects on the temper and work of a library staff need, I am sure, no explanation.

In what I have said, which is such a small fraction of what might be said, that I am almost ashamed to offer it to you, I have in truth only been playing the variations on one tune, which is—Draw closer to the library, as it is trying to draw closer to you. There is no such thing, physicists tell us, as a one-sided force. Every force is but one aspect of a stress, which includes also an equal and opposing force. Any two interacting things in this world are either approaching each other or receding from each other. So it should be with library and public. A forward movement on the one hand should necessarily involve one to meet it.

The peculiarity of our modern temper is our hunger for facts—our confidence that when the facts are known we shall find a way to deal with them, and that until the facts are known we shall not be able to act—not even to think. Our ancestors thought and acted sometimes on premises that seem to us frightfully flimsy—they tried, as Dean Swift painted them in his immortal satire, to get sunbeams from cucumbers. There are some sunbeam-chasers among us to-day, but even they recognize the need of real cucumbers to start with; the imaginary kind will not do. I recently heard a great teacher of medicine say that the task of the modern physician is merely to ascertain the facts on which the intelligent public is to act. How different that sounds from the dicta of the medicine of a past generation! It is the same everywhere: we are demanding an accurate survey—an ascertainment of the facts in any field in which action, based on inference and judgment, is seen to be necessary. Now the library is nothing more nor less than a storehouse of recorded facts. It is becoming so more truly and more fully every day, thereby adjusting itself to the modern temper of which I have already spoken. The library and its users are coming more closely together, in sympathy, in aims and in action, than ever before—partly a result and partly a justification for that Homeric method of popularizing it which has been characterized and condemned as commercial. The day when the librarian, or the professor, or the clergyman could retire into his tower and hold aloof from the vulgar herd is past. The logical result of such an attitude is now being worked out on the continent of Europe. Not civilizations, as some pessimists are lamenting, but the forces antagonistic to civilization are there destroying one another, and there is hope that a purified democracy will arise from the wreckage. May our American civilization never have to run the gantlet of such a terrible trial! Meanwhile, there can be no doubt that the hope for the future efficiency of all our public institutions, including the library, lies in the success of democracy, and that depends on the existence and improvement of the conditions in whose absence democracy necessarily fails. Foremost among these is the homogeneity of the population. The people among whom democracy succeeds must have similar standards, ideas, aims and abilities. Democracy may exist in a pack of wolves, but not in a group that is half wolves and half men. Either the wolves will kill the men or the men the wolves. This is an extreme case, but it is true in general that in a community made up of irreconcilable elements there can be no true democracy. And the same oneness of vision and purpose that conduces to the success of democracy will also bring to perfection such great democratic institutions as the library, which have already borne such noteworthy fruit among us just because we are homogeneous beyond all other nations on the earth. And here progress is by action and reaction, as we see it so often in the world. The unity of aims and abilities that makes democracy and democratic institutions possible is itself facilitated and increased by the work of those institutions. The more work the library does, the more its ramifications multiply, and the further they extend, the more those conditions are favored that make the continuance of the library possible. In working for others, it is working for itself, and every additional bit of strength and sanity that it takes on does but enable it to work for others the more. And if the democracy whose servant it is will but realize that it has grown up as a part of that American system to which we are all committed—to which we owe all that we are and in which we must place all our hopes for the future—then neither democracy nor library will have aught to fear. Democracy will have its “true and laudable” service from the library, and the library in its turn will have adequate sympathy, aid and support from the people.

It is no accident that I make this appeal for sympathy and aid to a club composed of women. The bonds between the modern public library and the modern woman’s club have been particularly strong in this country. The two institutions have grown up together, making their way against suspicion, contempt and hostility, aided by the same public demand, and now, when both are recognized as elements in the intellectual strength of our nation, they are rendering mutual service. The club turns to the library daily. Hitherto the library has turned to the club only in some emergency—a bill to be passed, an appropriation to be made, an administration to be purified. I have tried to show you how, apart from these great services, which no one would think of minimizing, the women of this country, as citizens, can uphold the hands of the library daily. Ours is a government of public opinion, and in the formation of that opinion there is no more powerful element than the sentiment of our women, especially when organized in such bodies as yours.

“To be aristocratic in taste and democratic in service,” says Bliss Perry, “is the privilege and glory of the public library.” In appealing thus to both your aristocracy and your democracy, I feel, then, that I have not gone astray.