“(7) One of the station men watches our substitutions and looks over them to get ideas for his own reading. Once when we had substituted Leroux’s ‘Mystery of the yellow room’ the station man ordered a copy of that book for himself, and finding it interesting read all the Leroux books in the library.
“(8) Here is a letter from a youthful station patron:
“‘Please send me the III Grade, The golden goose book! Please do. Kisses.
XXX.’”
These incidents, which of course might be multiplied indefinitely, show at least that the service rendered by a delivery station is not, or at any rate need not be, a mere mechanical sending of books in answer to a written demand.
So much for the element of personal contact and influence. Next let us consider for a moment that of actual contact with the books from which selection can be made. This of course does not take place in any closed-shelf system—least of all in one at long range. But in certain cases this contact is of no special advantage. In particular, if a reader wants one definite book and no other, he may get it as surely, or be informed as reliably that he cannot get it, and why, at a delivery station as at a set of open shelves. The only drawback in “long-range” work is that the user must wait longer before he can get his book, provided it is on the shelves. Against this wait must be set the time and cost of a personal visit to the distant library building.
Of the “browsing” contact there can be none, of course. This seems a more serious matter to me than it would be to those who deprecate “browsing,” or at any rate discourage it. But there is no question that the alternative between library and delivery station, if squarely presented, should always be answered by choosing the library. Here the alternative is between the delivery station and no use at all. This brings up another point:
May it not be, in some cases, that we really are offering the reader an alternative between delivery station and library and that through indolence he takes the former? Doubtless this is often the case, and it should not be so. The location of every delivery station should be studied from this standpoint, and its continuance should be made a matter of serious question. When all is said and done, there will remain some stations where a minority of users would go to the library if the station were discontinued, and would be benefited thereby at the expense of a little more exertion. The fact that there are some real advantages in long-range circulation should enable the librarian, in such a case, to strike some kind of a balance, satisfy himself that this particular station is or is not of resultant benefit to the community, and act accordingly. It is also possible, in some cases, to combine the deposit feature with the delivery station, and it goes without saying that this should be done just as the delivery feature should be added to every deposit and every branch, where it is feasible.
Finally, the long range circulation may be adapted to the use of the busy by enabling them to kill two birds with one stone. Libraries are always trying, with doubtful success, to get hold of persons who are busy about something else—factory workers, shoppers, and so on. A residential district is a better place for a branch library than a shopping district, although the number of different persons who pass the door daily is larger in the latter, because there is more leisure in the residence street—less preoccupation and bustle. But if it is made possible for the shopper to use the library with practically no delay, while he is shopping, will he not take advantage of the opportunity? A recent experiment in the St. Louis Public Library convinces me that he will. We are now operating a downtown branch in the book department of a large department store, and we have an hourly messenger service between the library and this station. I believe this is the first time that such frequent delivery service has been tried. This makes it possible to leave an order at the beginning of a shopping trip and to find the book ready at the close of the trip. The interval would never be much over an hour, and might be as little as fifteen or twenty minutes.
There are two favorable factors here which it might be difficult to secure elsewhere: The shopping district here is near enough to the central library to make frequent delivery possible, and the management of the store where our station is located is broad enough to see that the possibility of borrowing a book free, from the library, even when presented as an immediate alternative to the purchase of the same book from the counters of the store, does not, in the long run, injure sales.