From the first Arthur showed a liking for public life. He was the gentleman in politics. The skill of an artist tailor exhibited his tall, graceful figure at its best, and his shapely hands were immaculately gloved. His hat advertised the latest fashion just as his exquisite necktie indicated the proper colour.[864] He was equally particular about his conduct. Whatever his environment he observed the details of court etiquette. His stately elegance of manner easily unbent without loss of dignity, and although his volatile spirits and manner of living gave him the appearance of a bon vivant, lively and jocose, with less devotion to work than to society, it was noticeable that he attracted men of severer mould as easily as those vivacious and light-hearted associates who called him "Chet." While Fenton, after Greeley's failure as a leader, was gathering the broken threads of party management into a compact and aggressive organisation, Arthur enjoyed the respect and confidence of every local leader, who appreciated his wise reticence and perennial courtesy, blended with an ability to control restless and suspicious politicians by timely hints and judicious suggestions. Indeed, people generally, irrespective of party, esteemed him highly because of his kindness of heart, his conciliatory disposition, his lively sense of humour, and his sympathetic attention to the interests of those about him. He was neither self-opinionated, argumentative, nor domineering, but tactful, considerate, and persuasive. There was also freedom from prejudice, quickness of decision, a precise knowledge of details, and a flexibility of mind that enabled him to adapt himself easily to changing conditions.

When Conkling finally wrested the Federal patronage from Fenton and secured to himself the favour and confidence of the Grant administration, Arthur bivouacked with the senior Senator so quietly and discreetly that Greeley accepted his appointment as collector without criticism. "He is a young man of fair abilities," said the editor, "and of unimpeached private character. He has filled no such rôle in public affairs as should entitle him to so important and responsible a part, but as things go, his is an appointment of fully average fitness and acceptability. With the man we have no difference; with the system that made him collector we have a deadly quarrel. He was Mr. Murphy's personal choice, and he was chosen because it is believed he can run the machine of party politics better than any of our great merchants."[865]

In party initiative Arthur's judgment and modesty aided him in avoiding the repellent methods of Murphy. He did not wait for emergencies to arise, but considering them in advance as possible contingencies, he exercised an unobtrusive but masterful authority when the necessity for action came. He played an honest game of diplomacy. What others did with Machiavellian intrigue or a cynical indifference to ways and means, he accomplished with the cards on the table in plain view, and with motives and objects frankly disclosed. No one ever thought his straightforward methods clumsy, or unbusinesslike, or deficient in cleverness. In like manner he studied the business needs of the customs service, indicating to the Secretary of the Treasury the flagrant use of backstair wiles, and pointing out to him ways of reform.[866] He sought in good faith to secure efficiency and honesty, and if he had not been pinioned as with ball and chain to a system as old as the custom-house itself, and upon which every political boss from DeWitt Clinton to Roscoe Conkling had relied for advantage, he would doubtless have reformed existing peculation and irregularities among inspectors, weighers, gaugers, examiners, samplers, and appraisers.[867] Until this army of placemen could be taken out of politics Secretary Sherman refused to believe it possible to make the custom-house "the best managed business agency of the government," and as Arthur seemed an inherent part of the system itself, the President wished to try Theodore Roosevelt.[868] It is safe to conclude, judging the father's work by the later achievements of his illustrious son, that the Chief Executive's choice would have accomplished the result had Conkling allowed him to undertake it.

When Conkling felt himself at ease, in congenial society, he displayed his mastery of irony and banter, neither hesitating to air his opinion of persons nor shrinking from admissions which were candid to the verge of cynicism. At such times he had not veiled his intense dislike of the Administration. After Hayes's election his conversation discovered as aggressive a spirit as he had exhibited at Rochester, speaking of the Secretary of State as "little Evarts," and charging the President with appointing "a Democratic cabinet," whose principal labour had been "to withdraw Republican support from me." Apropos of Schurz, he told a story of the man who disbelieved the Bible because he didn't write it. He criticised the Republican press for praising Tilden as governor and "lampooning" him as a candidate for the presidency, pronounced Packard's title as good as Hayes's, and declared the President's "objectionable and dishonourable" record consisted not in the withdrawal of the troops but in bargaining with Southerners. "Every man knows," he said, "that on the face of the returns Packard was more elected than Hayes. You cannot present those returns in any form that will not give more legality to Packard as Governor than to Hayes as President. People say this man assumes all the virtues of reform in an office which he has gained by the simple repudiation of the ladder that lifted him. It is the general record of usurpers that though sustained they do their favours to the other side.... I have no faith in a President whose only distinct act is ingratitude to the men who voted for him and to the party which gave him its fealty. In the domain and forum of honour that sense of Mr. Hayes's infidelity stands forward and challenges him. It is felt by honest men all over the country. He smiles and showers on the opposition the proofs of a disturbed mind."

Speaking of the civil service order the Senator was no less severe. "That celebrated reformatory order was factional in its intent, made in the interests of envious and presuming little men. Sherman (secretary of the treasury) goes out to Ohio and makes speeches in defiance of it; McCrary (secretary of war) goes to Iowa and manages a convention in spite of it; and Devens (attorney-general) says the order meant itself to be disobeyed, and that the way to obey it was to violate it."[869]

Conkling's criticism of the fitful execution of the civil service order was not too severe. Instead of justifying the expectations he had aroused by vigorously enforcing the principles of his letter of acceptance and inaugural address, the President, as if inthralled by some mysterious spell, had discredited his professions by his performances. The establishment of a real change in the system of appointments and of office-holding control invited a severe contest, and success depended upon the courage and conviction of the Administration itself. For firmness, however, Hayes substituted hesitation, compromise, and in some instances surrender. Numerous cases were cited in proof of this criticism, notably the reappointment of Chauncey I. Filley, postmaster at St. Louis, whom George William Curtis pronounced the most conspicuous office-holder in the country for his active manipulation of politics. "He is a shining example of 'the thing to be reformed.'"[870]

The President's removal of Arthur and Cornell, it was argued, was no less irrational. In failing to charge them with inefficiency he subjected himself to the graver charge of inconsistency, since his letter of acceptance and inaugural address declared in substance that efficient officers would be retained. The President meant, his friends assumed, that political activity nullified efficiency, to which opponents replied that the President, after inviting Arthur to carry out the recommendations of the Jay Commission, had condoned the collector's wrong-doing if any existed, making him an agent for reform, and that his subsequent removal was simply in the interest of faction. Cornell's case likewise presented a peg upon which to hang severe criticism, since the Administration, when asked for the reason of his removal, dodged the decisive one. Such inconsistency showed timidity and confusion instead of courage and conviction, disappointing to friends and ridiculous to opponents.

Conkling made use of these and other points. Indeed, for more than six weeks after Congress convened he bent all his energies and diplomacy to defeat the confirmation of Roosevelt and Prince. That a Republican senator might be substituted for a Democrat on the commerce committee, of which he was chairman and to which the nominations were referred, he delayed action until a reorganisation of the Senate. Finally, in a forceful and pathetic speech, regarded by colleagues as his most impressive address,[871] he illuminated what he deemed an act of injustice to Arthur and Cornell. It was less bitter perhaps than that in the contest with Fenton over the confirmation of Thomas Murphy, but no less carefully worked up and quite as successful. To the consternation of the Administration, which relied upon a solid Democratic party, the Senator won by a decisive vote, having the support of several Democrats and of all the Republicans except five.

It was an important victory for Conkling, who must soon begin another canvass for members of the Legislature. It sent a thrill of joy through the ranks of his friends, renewed the courage of office-holding lieutenants, and compelled the Administration's supporters to admit that the President was "chiefly to blame."[872] Moreover, the cordial support given Conkling by Blaine created the impression that it had led to their complete reconciliation, a belief strengthened by a conversation that subsequently occurred between them on the floor of the Senate Chamber in full view of crowded galleries. David Davis had added to the tableau by putting an arm around each, thus giving the meeting the appearance of an unusually friendly one.[873]