A month later Mrs. Smith was at home when the telephone rang. It was a long-distance call from New York. A strange man—someone she had never heard of—asked if she had ordered a glass bowl from a shop in Florence, Italy. He explained that he was a Customs broker, the bowl had been consigned to him, and he was prepared to clear the package and forward the shipment if she authorized him to do so. He explained there would be a nominal fee for his services in getting the package released from Customs and forwarded to the Smiths in Lima.
Mrs. Smith was so flustered she told the caller she would have her husband get in touch with him. What was this strange man doing with her bowl? The clerk in Florence had said he would take care of everything, and now this broker was saying something about having legal title to the shipment and that she would have to pay a fee to get her bowl shipped to her. He had explained that she could come to New York and arrange personally for the Customs clearance if she wished to do so.
Mrs. Smith telephoned her husband at his office and told him about the call from the broker in New York. She gave her husband the man’s name and his telephone number in New York.
And then Mr. Smith exploded with anger. “It’s a gyp deal of some sort,” he said. “I am going to call the nearest Customs office and see what this is all about. We didn’t tell that clerk to send the package to anyone in New York. I don’t know how he got into this picture. There’s something funny going on and I’m going to find what it’s all about.”
Within a short time, Mr. Smith learned—by checking with a Customs officer—that he was not being gypped. The broker in New York was a legitimate broker, licensed by the Federal government to act as a clearing agent for merchandise arriving in the port of New York. The call that had been made to Mrs. Smith was a routine call, because the package containing the bowl had been consigned to the broker in routine fashion either by the shipper in Florence or by the carrier which brought the package into the port of New York.
Mr. Smith asked why it was that Customs in New York could not forward the bowl directly to him without going through a broker. That seemed the easy way to handle the shipment without all this red tape and the payment of a fee to some stranger whose name he had never heard before this day. Mr. Smith declared heatedly that he didn’t have time to go running off to New York for a $75 glass bowl. As a matter of fact the bowl wasn’t worth all that trouble and expense. He and his wife wanted the bowl and they wanted it as quickly as possible.
The Customs officer explained that unless Mr. Smith or his wife went to the port of entry to clear the shipment with Customs—or unless they authorized the broker to act as their agent—the bowl would be held by Customs for five days. Then if it were not claimed, it would be sent to a warehouse. It would remain in the warehouse for one year, and if it had not been claimed within that period, then it would be sold at auction along with other unclaimed packages. The officer explained further that Customs was not authorized by law to act as the forwarding agent for anyone—except in cases where a shipment valued at less than $250 was received by mail from an overseas point.
“Now, if you had shipped the bowl by mail,” the Customs officer said, “it would have been delivered to your post office and you could have obtained its release with no difficulty at all.”
Smith retorted, “This is a fine time to tell me I should have shipped by mail. All I can say is it’s a hell of a way to run a railroad.” He slammed down the phone, cursing Customs and all of the government’s red tape. Then, reluctantly and angrily, he called the strange broker in New York and authorized him to clear the glass bowl. Thus the day was ruined for Mr. and Mrs. John Smith of Lima, Ohio.
The story of Mr. and Mrs. Smith is not unusual. Similar cases occur daily throughout the United States as returning travellers discover that they could have saved themselves worry, time, and money by familiarizing themselves with the Customs procedures governing the importation of foreign purchases into the United States. Had Mr. and Mrs. Smith taken the time to read a few relatively simple instructions—available to travellers in pamphlet form—they would not have gotten into the difficulty they did.