“What next?”
APPENDIX
APPENDIX
EFFICIENCY THROUGH ORGANIZATION
In a local freight-house in an inland manufacturing city of thirty thousand inhabitants between forty and fifty freight-handlers had been employed for a term running from twelve to fifteen years. The freight-house boss was of the old school. When he thought that he needed more help, he made a fearful noise, scared headquarters, and more help was given him. The strong-armed gang reported at seven o’clock in the morning and then held a two-hour conversazione, while the book-keeping force in the dingy office at the end of the freight-shed arranged the way-bills and the bills-of-lading for the day’s work. Before ten o’clock, if all went well, the freight-house gang was generally at work pushing its way through a seeming chaos of less-than-carload freight.