The basic elements of human nature are fixed as to desires and instincts and innate tendencies. The directions, however, in which these basic elements may be turned by skillful handling are infinite. Human nature is readily subject to modification. Many psychologists have attempted to define the component parts of human nature, and while their terminology is not the same, they do follow more or less the same general outlines.
Among the universal instincts are—self-preservation, which includes the desire for shelter, sex hunger and food hunger. It is only necessary to look through the pages of any magazine to see the way in which modern business avails itself of these three fundamentals to exert a coercive force upon the public it is trying to reach. The American Radiator advertisement with its cozy home, the family gathered around the radiator, the storm raging outside, definitely makes its appeal to the universal desire for shelter.
The Gulden Mustard advertisements with their graphic delineation of cold cuts and an inviting glass of what is presumably near-beer definitely appeal to our gustatory sense.
As for the sex appeal, the soap advertisements run a veritable race with these ends in view. Woodbury’s “the skin you love to touch” is a graphic illustration.
The instinct of self-preservation, one of the most basic of human instincts, is most flexible. The dispensers of raisins, upon the advice of an expert on public opinion, adopted a slogan to appeal to this instinct: “Have you had your iron to-day?”—iron presumably strengthening a man and increasing his powers of resistance. The same man appealed to here will respond to the sales talk which persuades him that insurance may save him at a time of need.
An important hair-net manufacturer wanted to increase the sales of his product. The public relations counsel, therefore, appealed to the instinct of self-preservation of large groups of the public. He talked of self-preservation with respect to hygiene for food dispensers. He talked of self-preservation with respect to safety for women who work near exposed machinery.
The same instinct of preservation which may cause a worker to give up necessary food so that he may save a little money will cause him to contribute money to a common fund if he can be shown that this too is a safety measure.
The public relations counsel extracts from his clients’ causes ideas which will capitalize certain fundamental instincts in the people he is trying to reach, and then sets about to project these ideas to his public.
William MacDougall, the psychologist, classifies seven primary instincts with their attendant emotions. They are flight-fear, repulsion-disgust, curiosity-wonder, pugnacity-anger, self-display-elation, self-abasement-subjection, parental-love-tenderness. These instincts are utilized by the public relations counsel in developing ideas and emotions which will modify the opinions and actions of his public.
The action of public health officials in stressing the possibility of a plague or epidemic is effective because it appeals to the emotion of fear, and presents the possibility of preventing the spread of the epidemic or plague. Of course, the element of flight in this particular situation is not one of movement, but of a desire to get away from the danger.