A History of Inland Transport and Communication in England

by Edwin A. Pratt

Railway operation is thus calculated to give to the workers engaged in transport a keener sense of responsibility, and to develop therewith a greater individuality, than any other of our national industries. The railway man concerned in operation requires to be capable both of foresight and of initiative. It is said of a certain railway in India that a telegraphic message was one day received at head-quarters from a station down the line to the following effect: "Tiger on platform. Send instructions." In England there is no probability of railway-station platforms being taken possession of by wandering tigers; but if anything equivalent thereto, in the form of a sudden and dangerous emergency not provided for by rules and regulations did arise, the officials on duty would be expected to show alike resource and energy in meeting the circumstances promptly and efficiently, so far as they could, instead of waiting to ask the district superintendent or the superintendent of the line for instructions.

Independently of the ever-present dangers of actual operation, to which I shall revert later on, the fact of having to deal with such varied types of humanity as are met with on the platforms of a busy railway station, under conditions ranging between the extremes of amiability and irritability, must also tend to sharpen the wits of the average railway worker, and make a different man of him than he would be if he were to spend his working days in feeding a machine in a factory with bits of tin or leather to be shaped into a particular form. Nor, whether the railway man be concerned in passenger traffic, in goods transport, or in checking claims and accounts in the general offices, must he fail to be ever on the look-out for those who, though they may be the most honest of men in the ordinary affairs of life, never scruple to defraud a railway company when they can.

Another factor tending to differentiate the railwayman from the ordinary industrial worker is the sense of discipline—and the consequent subordination of each unit to an official superior—which must needs prevail if a great organisation is to be conducted, not simply with success for the shareholders, but with safety for the public. The maintenance of effective discipline is obviously essential to the safety of railway operation, just as it does, undoubtedly, further help to form the special type of the railway servant.

The development of the same type is being fostered to an ever-increasing degree by the special training which junior workers undergo with a view to making them, not only better fitted for the particular post they already occupy, but qualified to succeed to higher positions as opportunities for their advancement may arise.

A railway manager is not alone concerned in the working of his line, and in the doings of his staff, day by day. He looks forward to the requirements of the line and to the constitution of the staff at least five or ten years hence, and he wants to make sure that, as the experienced men around him are lost to the service, others will be at hand equally, or even still better, qualified to take their place. He further realises that in an undertaking in which, notwithstanding its magnitude, so much depends on the unit, that unit should be encouraged, and enabled, to attain to the highest practicable stage of efficiency.

This tendency is leading to results that are likely to be both far-reaching and wide-spreading. It is a matter not only of giving to railway workers, and especially to those in the clerical and operative departments, a higher degree of technical knowledge, but, also, of rendering them equal to responsibility, of fostering their efficiency still further through their social, physical and material well-being, and of retaining them for the railway service notwithstanding (in the case of the clerical staff) the allurements of traders who look upon well-trained goods clerks, especially, as desirable assistants in the counting-house, and seek to attract them with the offer of a somewhat better wage.

The training and the higher education of railway workers have undergone important developments alike in the United Kingdom, in the United States, in Germany, in France, and elsewhere.

In the early days of the railway the most eligible person for the position of general manager was thought to be some retired naval or military officer, accustomed to controlling large bodies of men; and the first appointments were based on this principle. But experience soon showed that in undertakings where technical, commercial and economic considerations were all-important, the real recommendations for leading positions were to be found, rather, in proved capacity and in thorough knowledge of railway operation and management.

Under the company system, as it prevails in the United Kingdom and the United States, railwaymen, of whatever class, are now generally taken on as boys, are trained for the position to which they are found to be adapted, and rise to higher posts according to capacity and opportunity—for these must needs go together. In this way it is not unusual for the general manager on an English railway to have started as an office boy. Many a head of department to-day entered the service as junior clerk, and worked his way up to his present position; there are station-masters who began as ticket clerks; there are guards who gained their first knowledge of railway work as station porters, while engine-drivers are recruited from firemen, and firemen from engine-cleaners.

For details as to what the American railway companies are doing in the matter of "Education for Efficiency in Railroad Service" I must refer the reader to a bulletin written by J. Shirley Eaton and published, under this title, by the United States Bureau of Education. Here I can do no more than reproduce the following extract, giving in brief Mr Eaton's view on the general situation as he finds it on the other side of the Atlantic:—