Old Gorgon Graham / More Letters from a Self-Made Merchant to His Son

by George Horace Lorimer

With the best system in the world you'll find it impossible, however, to keep a good many people who have no real business with you from seeing you and wasting your time, because a broad-gauged merchant must be accessible. When a man's office is policed and every one who sees him has to prove that he's taken the third degree and is able to give the grand hailing sign, he's going to miss a whole lot of things that it would be mighty valuable for him to know. Of course, the man whose errand could be attended to by the office-boy is always the one who calls loudest for the boss, but with a little tact you can weed out most of these fellows, and it's better to see ten bores than to miss one buyer. A house never gets so big that it can afford to sniff at a hundred-pound sausage order, or to feel that any customer is so small that it can afford not to bother with him. You've got to open a good many oysters to find a pearl.

You should answer letters just as you answer men—promptly, courteously, and decisively. Of course, you don't ever want to go off half-cocked and bring down a cow instead of the buck you're aiming at, but always remember that game is shy and that you can't shoot too quick after you've once got it covered. When I go into a fellow's office and see his desk buried in letters with the dust on them, I know that there are cobwebs in his head. Foresight is the quality that makes a great merchant, but a man who has his desk littered with yesterday's business has no time to plan for to-morrow's.

The only letters that can wait are those which provoke a hot answer. A good hot letter is always foolish, and you should never write a foolish thing if you can say it to the man instead, and never say it if you can forget it. The wisest man may make an ass of himself to-day, over to-day's provocation, but he won't tomorrow. Before being used, warm words should be run into the cooling-room until the animal heat is out of them. Of course, there's no use in a fool's waiting, because there's no room in a small head in which to lose a grievance.

Speaking of small heads naturally calls to mind a gold brick named Solomon Saunders that I bought when I was a good deal younger and hadn't been buncoed so often. I got him with a letter recommending him as a sort of happy combination of the three wise men of the East and the nine muses, and I got rid of him with one in which I allowed that he was the whole dozen.

I really hired Sol because he reminded me of some one I'd known and liked, though I couldn't just remember at the time who it was; but one day, after he'd been with me about a week, it came to me in a flash that he was the living image of old Bucker, a billy-goat I'd set aheap of store by when I was a boy. That was a lesson to me on the foolishness of getting sentimental in business. I never think of the old homestead that echo doesn't answer, "Give up!"; or hear from it without getting a bill for having been born there.

Sol had started out in life to be a great musician. Had raised the hair for the job and had kept his finger-nails cut just right for it, but somehow, when he played "My Old Kentucky Home," nobody sobbed softly in the fourth row. You see, he could play a piece absolutely right and meet every note just when it came due, but when he got through it was all wrong. That was Sol in business, too. He knew just the right rule for doing everything and did it just that way, and yet everything he did turned out to be a mistake. Made it twice as aggravating because you couldn't consistently find fault with him. If you'd given Sol the job of making over the earth he'd have built it out of the latest text-book on "How to Make the World Better," and have turned out something as correct as a spike-tail coat—and every one would have wanted to die to get out of it.

Then, too, I never saw such a cuss for system. Other men would forget costs and prices, but Sol never did. Seemed he ran his memory by system. Had a way when there was a change in the price-list of taking it home and setting it to poetry. Used "Ring Out, Wild Bells," by A. Tennyson, for a bull market—remember he began it "Ring Off, Wild Bulls"—and "Break, Break, Break," for a bear one.

It used to annoy me considerable when I asked him the price of pork tenderloins to have him mumble through two or three verses till he fetched it up, but I didn't have any real kick coming till he got ambitious and I had to wait till he'd hummed half through a grand opera to get a quotation on pickled pigs' feet in kits. I felt that we had reached the parting of the ways then, but I didn't like to point out his way too abruptly, because the friend who had unloaded him on us was pretty important to me in my business just then, and he seemed to be all wrapped up in Sol's making a hit with us.

It's been my experience, though, that sometimes when you can't kick a man out of the back door without a row, you can get him to walk out the front way voluntarily. So when I get stuck with a fellow that, for some reason, it isn't desirable to fire, I generally promote him and raise his pay. Some of these weak sisters I make the assistant boss of the machine-shop and some of the bone-meal mill. I didn't dare send Sol to the machine-shop, because I knew he wouldn't have been there a week before he'd have had the shop running on Götterdämmerung or one of those other cuss-word operas of Wagner's. But the strong point of a bone-meal mill is bone-dust, and the strong point of bone-dust is smell, and the strong point of its smell is its staying qualities. Naturally it's the sort of job for which you want a bald-headed man, because a fellow who's got nice thick curls will cheat the house by taking a good deal of the product home with him. To tell the truth, Sol's hair had been worrying me almost as much as his system. When I hired him I'd supposed he'd finally molt it along with his musical tail-feathers. I had a little talk with him then, in which I hinted at the value of looking clear-cut and trim and of giving sixteen ounces to the pound, but the only result of it was that he went off and bought a pot of scented vaseline and grew another inch of hair for good measure. It seemed a pity now, so long as I was after his scalp, not to get it with the hair on.

Sol had never seen a bone-meal mill, but it flattered him mightily to be promoted into the manufacturing end, "where a fellow could get ahead faster," and he said good-by to the boys in the office with his nose in the air, where he kept it, I reckon, during the rest of his connection with the house.