The other day in a New England city I saw a man, who had been the president of an Electric Light Company for twenty years, who had invented a public service corporation that worked. Since he took office and dictated the policy of the Company, every single overture for more expensive equipment in the electric lighting of the city has come from the Company, and every single overture for reducing the rate to consumers has come from the company.
The consumption of electricity in the city is the largest per capita in the world, and the rate is the cheapest in the country; and, incidentally, the Company so trusts the people that they let them have electricity without metres, and the people so trust the Company that they save its electricity as they would their own.
Even the man without a conscience, who would be mean if he could, is brought to terms, and knows that if he refrains from leaving his lights burning all night when he goes to bed he is not merely saving the Company's electricity but his own. He knows that he is reducing his own and everybody's price for electricity, and not merely increasing the profits of the Company.
It makes another kind of man slowly out of thousands of men every day, every night, turning on and turning off their lights.
The Electric Light Company has come to have a daily, an almost hourly, influence on the way men do business and go about their work in that city—the motives and assumptions with which they bargain with one another—that might be envied by twenty churches.
All that had happened was that a man with a powerful, quietly wilful personality—the kind that went on crusades and took cities in other ages—had appeared at last, and proposed to do the same sort of thing in business. He proposed to express his soul, just as it was, in business the way other people had expressed theirs for a few hundred years in poetry or more easy and conventional ways.
If he could not have made the electric light business say the things about people and about himself that he liked and that he believed, he would have had to make some other business say them.
One of the things he had most wanted to say and prove in business was the economic value of being human, the enormous business saving that could be effected by being believed in.
He preferred being believed in himself, in business, and he knew other people would prefer it; and he was sure that if, as people said, "being believed in did not pay," it must be because ways of inventing faith in people, the technique of trust, had not been invented.
He found himself invited to take charge of the Electric Light Company at a time when it was insolvent and in disgrace with the people, and he took the Corporation in hand on the specific understanding that he should be allowed to put his soul into it, that he should be allowed his own way for three years—in believing in people, and in inventing ways of getting believed in as much as he liked.