Commonly the houses were too big. They had huge windows that demanded vast curtains in mitigation, countless bedrooms, acreage of stone steps to be cleaned, kitchens that made Ann protest. She had come so far towards a proper conception of Kipps' social position as to admit the prospect of one servant—"but lor'!" she would say, "you'd want a manservant in this 'ouse." When the houses were not too big, then they were almost invariably the product of speculative building, of that multitudinous hasty building for the extravagant multitude of new births that was the essential disaster of the nineteenth century. The new houses Ann refused as damp, and even the youngest of these that had been in use showed remarkable signs of a sickly constitution, the plaster flaked away, the floors gaped, the paper mouldered and peeled, the doors dropped, the bricks scaled and the railings rusted, Nature in the form of spiders, earwigs, cockroaches, mice, rats, fungi and remarkable smells, was already fighting her way back....
And the plan was invariably inconvenient, invariably. All the houses they saw had a common quality for which she could find no word, but for which the proper word is incivility. "They build these 'ouses," she said, "as though girls wasn't 'uman beings." Sid's social democracy had got into her blood perhaps, and anyhow they went about discovering the most remarkable inconsiderateness in the contemporary house. "There's kitching stairs to go up, Artie!" Ann would say. "Some poor girl's got to go up and down, up and down, and be tired out, jest because they haven't the sense to leave enough space to give their steps a proper rise—and no water upstairs anywhere—every drop got to be carried! It's 'ouses like this wear girls out.
"It's 'aving 'ouses built by men, I believe, makes all the work and trouble," said Ann....
The Kippses, you see, thought they were looking for a reasonably simple little contemporary house, but indeed they were looking either for dreamland or 1975 A.D. or thereabouts, and it hadn't come.
§3
But it was a foolish thing of Kipps to begin building a house.
He did that out of an extraordinary animosity for house agents he had conceived.
Everybody hates house agents just as everybody loves sailors. It is no doubt a very wicked and unjust hatred, but the business of a novelist is not ethical principle but facts. Everybody hates house agents because they have everybody at a disadvantage. All other callings have a certain amount of give and take; the house agent simply takes. All other callings want you; your solicitor is afraid you may change him, your doctor cannot go too far, your novelist—if only you knew it—is mutely abject towards your unspoken wishes—and as for your tradespeople, milkmen will fight outside your front door for you, and green-grocers call in tears if you discard them suddenly; but who ever heard of a house agent struggling to serve anyone? You want to get a house; you go to him, you dishevelled and angry from travel, anxious, enquiring; he calm, clean, inactive, reticent, quietly doing nothing. You beg him to reduce rents, whitewash ceilings, produce other houses, combine the summer house of No. 6 with the conservatory of No. 4—much he cares! You want to dispose of a house; then he is just the same, serene, indifferent—on one occasion I remember he was picking his teeth all the time he answered me. Competition is a mockery among house agents, they are all alike, you cannot wound them by going to the opposite office, you cannot dismiss them, you can at most dismiss yourself. They are invulnerably placed behind mahogany and brass, too far usually even for a sudden swift lunge with an umbrella, and to throw away the keys they lend you instead of returning them is larceny and punishable as such.
It was a house agent in Dover who finally decided Kipps to build. Kipps, with a certain faltering in his voice, had delivered his ultimatum, no basement, not more than eight rooms, hot and cold water upstairs, coal cellar in the house but with intervening doors to keep dust from the scullery and so forth. He stood blowing. "You'll have to build a house," said the house agent, sighing wearily, "if you want all that." It was rather for the sake of effective answer than with any intention at the time that Kipps mumbled, "That's about what I shall do—this goes on."
Whereupon the house agent smiled. He smiled!