“Of course you may, of course you may. What’s the matter with you, Elly? What’s been putting ideers into your head? You got to have a directress to the thing; you must have a woman of education who knows a bit about things to look after the matrons and so on. Very likely she isn’t everything you want. She’s the only one we could get, and I don’t see——. Here I go and work hard for a year and more getting these things together to please you, and then suddenly you don’t like ’em. There’s a lot of the spoilt child in you, Elly—first and last. There they are....”
They were silent for the rest of the journey to Putney, both being filled with incommunicable things.
§12
And now Lady Harman began to share the trouble of all those who let their minds pass out of the circle of their immediate affections with any other desire save interest and pleasure. Assisted in this unhappy development by the sedulous suggestions of Mr. Brumley she had begun to offend against the most sacred law in our sensible British code, she was beginning to take herself and her hostels seriously, and think that it mattered how she worked for them and what they became. She tried to give all the attention her children’s upbringing, her husband’s ailments and the general demands of her household left free, to this complex, elusive, puzzling and worrying matter. Instead of thinking that these hostels were just old hostels and that you start them and put in a Mrs. Pembrose and feel very benevolent and happy and go away, she had come to realize partly by dint of her own conscientious thinking and partly through Mr. Brumley’s strenuous resolve that she should not take Sir Isaac’s gift horse without the most exhaustive examination of its quality, that this new work, like most new things in human life, was capable not only of admirable but of altogether detestable consequences, and that it rested with her far more than with any other human being to realize the former and avoid the latter. And directly one has got to this critical pose towards things, just as one ceases to be content with things anyhow and to want them precisely somehow, one begins to realize just how intractable, confused and disingenuous are human affairs. Mr. Brumley had made himself see and had made her see how inevitable these big wholesale ways of doing things, these organizations and close social co-operations, have become unless there is to be a social disintegration and set back, and he had also brought himself and her to realize how easily they may develop into a new servitude, how high and difficult is the way towards methods of association that will ensure freedom and permit people to live fine individual lives. Every step towards organization raises a crop of vices peculiar to itself, fresh developments of the egotism and greed and vanity of those into whose hands there falls control, fresh instances of that hostile pedantry which seems so natural to officials and managers, insurgencies and obstinacies and suspicions on the part of everyone. The poor lady had supposed that when one’s intentions were obviously benevolent everyone helped. She only faced the realities of this task that she had not so much set for herself as had happened to her, after dreadful phases of disillusionment and dismay.
“These hostels,” said Mr. Brumley in his most prophetic mood, “can be made free, fine things—or no—just as all the world of men we are living in, could be made a free, fine world. And it’s our place to see they are that. It’s just by being generous and giving ourselves, helping without enslaving, and giving without exacting gratitude, planning and protecting with infinite care, that we bring that world nearer.... Since I’ve known you I’ve come to know such things are possible....”
The Bloomsbury hostel started upon its career with an embarrassing difficulty. The young women of the International Stores Refreshment Departments for whom these institutions were primarily intended displayed what looked extremely like a concerted indisposition to come in. They had been circularized and informed that henceforth, to ensure the “good social tone” of the staff, all girls not living at home with their parents or close relations would be expected to reside in the new hostels. There followed an attractive account of the advantages of the new establishment. In drawing up this circular with the advice of Mrs. Pembrose, Sir Isaac had overlooked the fact that his management was very imperfectly informed just where the girls did live, and that after its issue it was very improbable that it would be possible to find out this very necessary fact. But the girls seemed to be unaware of this ignorance at headquarters, Miss Babs Wheeler was beginning to feel a little bored by good behaviour and crave for those dramatic cessations at the lunch hour, those speeches, with cheers, from a table top, those interviews with reporters, those flushed and eager councils of war and all the rest of that good old crisis feeling that had previously ended so happily. Mr. Graper came to his proprietor headlong, Mrs. Pembrose was summoned and together they contemplated the lamentable possibility of this great social benefit they had done the world being discredited at the outset by a strike of the proposed beneficiaries. Sir Isaac fell into a state of vindictiveness and was with difficulty restrained by Mr. Graper from immediately concluding the negotiations that were pending with three great Oxford Street firms that would have given over the hostels to their employees and closed them against the International girls for ever.
Even Mrs. Pembrose couldn’t follow Sir Isaac in that, and remarked: “As I understand it, the whole intention was to provide proper housing for our own people first and foremost.”
“And haven’t we provided it, damn them?” said Sir Isaac in white desperation....
It was Lady Harman who steered the newly launched institutions through these first entanglements. It was her first important advantage in the struggle that had hitherto been going relentlessly against her. She now displayed her peculiar gift, a gift that indeed is unhappily all too rare among philanthropists, the gift of not being able to classify the people with whom she was dealing, but of continuing to regard them as a multitude of individualized souls as distinct and considerable as herself. That makes no doubt for slowness and “inefficiency” and complexity in organization, but it does make for understandings. And now, through a little talk with Susan Burnet about her sister’s attitude upon the dispute, she was able to take the whole situation in the flank.
Like many people who are not easily clear, Lady Harman when she was clear acted with very considerable decision, which was perhaps none the less effective because of the large softnesses of her manner.