In the divisional and general offices a great deal of statistical work must be done. A number of clerks are employed in preparing exhibits for the rate or wage hearings, of which there are usually one or more in progress in some part of the country. Much of this statistical work is done in the traffic department.
PLAN No. 976. THE TRAFFIC DEPARTMENT
The traffic department is the rate-making and traffic-getting department of the railroad. In this department much correspondence is carried on; many letters are received, answered, and filed, especially in obtaining traffic. The answering of inquiries of all sorts is in itself a big task. The traffic department considers the revision of old rates and classifications and the issue of new rates or special rates. Here is where individual rates, rate structures, and classifications are first formulated. The change of a rate structure is usually made only after an extended study of traffic conditions and of the probable effect of the proposed rate structure. The traffic department presents such matters to the various classification committees for action, and jointly with the traffic departments of other railroads in the territory covered it forms the traffic association and classification committees. It thus operates to affect rates on other railroads and it presents new rates and classifications to the Interstate Commerce Commission or to State commissions for approval. It must frequently prepare for hearings upon changes in rates and classifications. It draws upon the auditing and operating departments for much of the information upon which new rates are formulated.
There are two divisions to the traffic department, namely, the freight and the passenger divisions. The freight division makes studies of the commodities to be moved, of the competition the railroad has to meet, and of the charges that the traffic will bear without being diverted to other lines or routes. It adjusts claims for lost or damaged freight. It solicits business by keeping in touch with the shipping interests along its line or those who could be induced to use its line in connection with another road. For this purpose traveling freight agents are employed. These men must know rates, routes, commodities, and men. Their employment depends upon their knowledge of their business and their ability to meet and convince, for instance, the manufacturer that he should ship over their line. In other words, they are salesmen of railroad service.
Who are Eligible for Traffic Department Service
Former railroad conductors or brakemen of a high degree of intelligence, who have been disabled in the war, may in some cases wisely elect to take training for service in the traffic department. Much of the information that a conductor or brakeman has learned in his old position will be of value to him. In the traffic department both officers and clerks must know how properly to bill freight, how to calculate both local and through freight rates, and how to route through freight over connecting lines. They must know the junctions where cars can be transferred and where they can not, and where less-than-car load shipments can be transferred without drayage. They must be familiar with the seasonal movement of freight and must know what commodities come from certain districts and with what regularity, in order to anticipate heavy freight movements, and have cars at points where they are most needed. The intelligent conductor or brakeman has already acquired much of this information. Freight conductors are well qualified for training as traffic men, traveling freight agents, terminal traffic men, assistant traffic managers, or even traffic managers. Former clerks in the traffic department also could take training and qualify for better positions.
The passenger division of the traffic department attempts to obtain extensive travel over its lines. Conventions, circuses, and all such attractions for crowds are noted and excursions provided whenever they seem to promise to be profitable. Such excursions must be advertised, and this demands an advertising man in the department.
In large cities where many competing railroads center, city ticket offices are maintained from which solicitors are sent out to induce persons known to be planning a trip to travel on their respective lines. A disabled passenger conductor might qualify by training for a position in this division, and find that his past experience would be very helpful in the new position.
Those formerly in purely clerical positions, who have been disabled, may advantageously take courses in rates and rate making, and thus qualify for higher positions.