Each station was presided over by an agent, whose province it was to see that the packets were properly equipped and victualled, to arrange the order of sailing, to keep the captains to their duty, and generally to maintain order and regularity among the unruly spirits of which the establishment was composed. The outward mails, on their arrival from London, were to be despatched, if for Holland or for Portugal, immediately, and if for the West Indies, within two days; and, as soon as they were put on board, weights were to be attached to them so that they might be sunk at once if in danger of being taken by the enemy. So important was this precaution held to be that, although enjoined in the general instructions, it was continually insisted upon in particular cases. "Be sure," write the postmasters-general to one of their agents, "that before the captain sails, he prepares everything to sink the mail in case he shall be attacked by the enemy that he can't avoid being taken"; and to another, "We would have you take care to affix a sufficient weight to the mail so soon as 'tis on board"; and to a third, "We do not doubt but the mails will be ready slung with weights sufficient to sink them in case of danger of falling into the enemy's hands." Another rule to which the postmasters-general attached great importance was that more than two mails were not to go by the same boat. This rule, however, could not always be observed, for the boats had an awkward habit of finding themselves on the wrong side, and, by the time one had arrived, there was an accumulation of mails to be disposed of.

The inward mails, as soon as they reached the port of arrival, were forwarded to London by express. From Harwich the letters for the Court, or State letters,[24] as they were now beginning to be called, were sent in advance of the ordinary mail, arrangements having been made at the Brill to put these letters into a special bag by themselves. From Falmouth, where no provision had been made for distinguishing one class of correspondence from another, the same express carried the whole. When, as was sometimes the case, packets of documents reached the port unenclosed with the rest of the letters, these were to be chained to the "grand mail"; and on the label was always to be inserted the number of passengers that had arrived by the boat, so that the postmasters along the line of road might know for how many persons they had to provide horses. Between Falmouth and London the mails when sent express travelled at the rate of about five miles an hour; and this speed appears to have been regularly maintained. Expresses to carry a single letter or a message, or to overtake the Lisbon mail, were continually passing to and fro, and these of course went faster. From Harwich the mails would sometimes reach London in eleven hours, being at the rate of six and a half miles an hour; but on this line of road there was so much irregularity that the time ordinarily occupied in the journey cannot be stated with certainty.[25]

The seamen on board the packets were paid in no case more than 30s. a month and generally less; but the employment carried with it one great advantage. This was exemption from impressment. Even the carpenters hired to do odd jobs when the boats were in harbour were furnished with protection orders.[26] Partly on this ground, and partly, no doubt, on account of the gains to be derived from contraband traffic, admission to the packet service appears to have been eagerly sought. At one time, indeed, it threatened to become a matter of patronage; but the consequences of a first step in that direction effectually prevented another. The Godolphin packet had been taken and carried by the enemy into St. Malo. Her captain, a brave and experienced officer, did not hesitate to attribute the loss of his vessel to sheer cowardice on the part of the crew. One, at the first shot that was fired, had run down to the doctor and declared that he was wounded, whereas no sign of a wound was to be found upon him; another had taken shelter behind the mainmast; a third had been heard to declare that he would not hazard the loss of his little finger to save the packet. This conduct, as unprecedented as it was scandalous, led to a searching investigation, when it transpired that the so-called sailors were, many of them, no sailors at all, but mere landlubbers who had been taken on out of complaisance to the local gentry.

Each packet boat carried its own surgeon. A surgeon was also provided for the care of the sick on shore. This medical supervision was remunerated by means of a capitation allowance, an allowance of so much per head; but whereas it would now be in respect to all persons under the surgeon's charge, whether well or ill, it was then only in respect to those that were ill—1s. a day for each sick person and 6s. 8d. for each cure—a mode of payment which did not perhaps conduce to a speedy recovery. To provide for casualties, a fund was established, towards the support of which each seaman contributed 10d. a month out of his pay. If he were killed in action, provision was made for his widow, and, if he were wounded, he received a small annuity or, as it was called, Smart and Bounty money, the amount of which was nicely apportioned to the nature of his injury. Thus—

For each arm or leg amputated above the elbow
or knee he would receive£8 00 a year.
For each arm or leg amputated below the elbow
or knee6134"
For the loss of the sight of one eye400"
For the loss of the pupil of the eye500"
For the loss of the sight of both eyes1200"
For the loss of the pupils of both eyes1400"

It is a ghastly bill of fare; and yet the sailors laid great store by it. On one occasion, indeed, until assured that the transfer of a boat to Dummer's management would not affect their claim to these annuities, they absolutely refused to go to sea.

With few exceptions, no passenger was allowed on board a packet boat without a pass from the Secretary of State. The exceptions were shipwrecked seamen, recruits, and officers in charge of recruits. Shipwrecked seamen went free, free from any charge for passage-money or for maintenance. Recruits and officers in charge of recruits not being above the rank of lieutenant were charged for maintenance but not for passage-money. All others, though furnished with a passport, paid or were expected to pay for both.

Of these rules, however, there would seem to have been no public announcement, and this led to constant dispute and bickerings. An interesting event was expected in one of the many English families which at this time flocked to the Court of Portugal, and Dr. Crichton was despatched to Lisbon with a cow. Furnished with a pass by the Secretary of State he stoutly maintained his right to a free passage; and this right the postmaster-general as stoutly disputed. Nor, assuming the right to exist, could they conceal their surprise that under the circumstances it should have been claimed. To demur to a paltry charge of £4 indeed! Was it not notorious that for his mission to Portugal he was to receive £1000? Lord Charlemont with a number of attendants had crossed from Lisbon to Falmouth. The passage-money had been paid, and, pleased with his entertainment, he desired to gratify the captain. The captain's answer was to present a bill shewing what the entertainment had cost, and, on payment being refused, he detained some valuable silks which Lord Charlemont had consigned to his care. Lord Charlemont, on his arrival in London, at once proceeded to Lombard Street and complained of this treatment, when he learned for the first time that the passage-money, which he had supposed to cover everything, was simply the Queen's due, and that his entertainment had been provided at the captain's own cost.

Even the packet agents themselves appear to have been insufficiently instructed. On one occasion the Queen's domestic servants on their return from Lisbon, whither they had been despatched in attendance on the Archduke Charles, were allowed to pass free. On another, passage-money was omitted to be collected from some workmen who had been sent to Portugal by the Board of Ordnance. In both cases the act of their subordinate was repudiated by the postmasters-general. Proper as it might be that the Queen's domestic servants should have their passage provided—was this to be done at the expense of the Post Office? Forego payment in this instance, and where were they to stop? They must press their demand; and the demand was eventually satisfied. From the Board of Ordnance they did not even attempt to recover, aware probably of the futility of any such step; but the act of their agent in letting the workmen pass free evoked an earnest remonstrance. Does not the Board of Ordnance, they asked, charge us for the very powder we use; and yet, forsooth, you take upon yourself to give to their workmen a free passage. "Every office," they added—and the maxim might still, perhaps, be observed with advantage—"ought to keep its own accompt distinct."

But it was with officers of the army who were continually passing to and fro that the most frequent disputes arose. They apparently did not understand, and possibly the Post Office might have had some difficulty in explaining, why lieutenants in charge of recruits should be exempt from payment of fare and not officers of higher rank when employed on similar business; or why indeed officers engaged in fighting their country's battles should not have a free passage on board Her Majesty's packets. It had been the custom not to collect the fares until the end of the voyage; but it was found that, the voyage once accomplished, payment of the fares was not uncommonly refused. Accordingly it was determined that they should be collected beforehand, and that no officer not being a recruiting officer and producing a certificate to that effect should be received on board on trust. Recourse was thereupon had to every sort of artifice in order to evade payment. Officers above the rank of lieutenant would represent themselves as being of that rank, and they would even enrol their own servants as recruits to make it appear that they were engaged in recruiting business.