“To increase automatically, and without fixed limit, the pay of good men, this increase of pay depending on themselves and not on their immediate superiors;
“To increase the capacity of the shops without adding new equipment;
“To increase the reliability of work turned out and the efficiency of operation performed;
“To do all these things, not only without cost to the company, but with a marked reduction in its expenses.”
The programme was certainly ambitious and praiseworthy, and in Mr. Fry’s report the results, after a thorough trial extending over several years, are given in the following paragraph:—
“It can safely be said that the betterment work has resulted as anticipated in restoring harmony between employer and employee, in restoring self-respect to the latter and increasing his efficiency and reliability. Also it has raised his wages ten to twenty per cent on the average. In addition, for every dollar of supervising and special expense incurred, the company has saved at least ten dollars in reduced costs.”
But just here two very important points require to be noticed and emphasized. In the operations of a railroad, efficiency must never be sacrificed for the sake of economy, and on the Santa Fé Railroad, when questions arise in which there is even the remote possibility of impairment of efficiency, all economical propositions or arrangements are at once postponed or vetoed altogether. Again, it is manifest that as a result of the improved methods and greater individual effort, certain reductions in working force will become possible. In regard to this matter the Santa Fé management claims that such reduction, when necessary, can easily be effected, simply by not replacing men who naturally drop out. This has been their uniform policy, and therefore, from their point of view, there is no possible ground for objection by employees on that score.
The individual-effort reward system on the Santa Fé thus far has been limited to the maintenance of equipment and to locomotive operation. The labor employed in the shops is, of course, distinctly non-union. The saving effected under these methods on tools and machinery alone, at Topeka, was $119,000, and the total economy on 1633 locomotives (repairs and renewals) for the year 1906 amounted to $1,737,626. These facts and figures are derived from a comparison of the cost of actual and identically similar work before and after the inauguration of the bonus system.
It is impossible at this time to enter into a minute explanation or description of the system which is to-day in actual operation on the Santa Fé Railroad, and under which satisfactory results, both to employer and employee, are being obtained. The work itself is notable not so much because of its economical results as on account of its moral and sociological aspects. Without taking any side in the questions at all, it is evident that the movement and work on the Santa Fé, from beginning to end, has been an appeal to individual effort and character, and a protest against the recognized ideals of the labor unions. But it will not be found necessary to go into details of the Santa Fé system in order to illustrate and emphasize the principles that are at stake and the nature of the problem that must, before long, be settled, one way or the other, by an educated and enlightened public opinion.
On the Santa Fé Railroad, prior to the installation of the bonus system, a vast number of time-studies had to be made and schedules prepared. Every operation or piece of work to be bonused had to be studied by competent men, to determine, from the machine and other conditions, a fair or standard time to apply to it. Thousands of such studies have been made at the Topeka shops, and properly recorded and preserved on regular blanks.