Reference has been made to the packet boats conveying passengers as well as mails. These, it seems, were not always kept in a tidy condition, and the Deputy Postmaster-General had to speak his mind on the subject, drawing an unpleasant contrast between his own countrymen and foreigners. "Your boats," says Whitley to the agent at Harwich, "are also rendered so contemptible, so nasty, ill provided, and out of order, that we do not only lose many passengers, that will not venture with them, but it is a reproach to our nation to have such bad accommodation, when our neighbours are so neat and exact in theirs." In some respects the reproachful contrast is one not confined to Whitley's days.
Not only was it the case that separate rooms were not always provided at the country post offices for the treatment and safe custody of letters, but the following complaints from the Deputy Postmaster-General prove that at certain places the letters were very carelessly dealt with. To the postmaster of Rochester, Whitley writes:—"I hear there is great neglect in your sending out of letters, and that there is a great abundance of them scattered about your house, especially in your chamber and upon the tester of your bed. This shows want of order in your business. You should get some room apart to be your office, in which only you should bring your mails, open and close them, and where you should sort letters, and let nobody come into it but yourself." The position of affairs at Hereford was perhaps worse. In June 1675, the postmaster, Mr Philpotts, is thus written to:—"I have complaints from persons of very good credit, that their letters are not safe in your hands; they do not directly accuse you, but allege that your office being kept in the prison, it gives opportunity to prisoners, by countenance with some of your servants, to intercept letters of business with writings, and whereby the parties concerned are much damnified and the office abundantly scandalized."
At Witham, on one occasion, the mail was allowed to lie at the stage from ten o'clock at night till six the next morning, "the servants refusing to rise out of their beds to forward it." At times the mail seems to have been intrusted to anyone who could ride a horse. For carelessness in a matter of this kind the postmaster of Sittingbourne was challenged, in July 1675, in the following terms:—"Now have you completed the score of your neglects and miscarriages, in sending the Flanders mail yesterday by a stranger, a Dutchman (without any guide or servant of your own), who suffered it to be broke open on the way, the Secretaries of States' packets and letters to be visited and tore, and many letters lost," etc. About the same time, the postmaster of Rochester offended in a like fashion. "You sent the mail," writes Whitley, "by a seaman last Saturday, who rid alone, thinking he had some gentleman's portmantle behind him; but coming to Dartford, and understanding it to be the mail of letters, he presently swore that if he had known what it had been, he would have cast it into some ditch by the way, for he scorned to be a post-boy." The post-boys employed were not certainly of high character in all cases. In an inquiry respecting the opening of a mail by the way, Whitley writes thus to the postmaster of Colchester:—"I have made inquiry what has become of the Post Boy that formerly lived at Whitechapel, whom you rendered such a notorious rogue, whose father was hanged, and he deserved the same; and I find you have got him to your house, which I much wonder at, you knowing him to be such a wicked villain. I cannot conceive any place to be more likely for such rogueries to be committed than where such are employed." The boys employed were in some cases very young. About delays at Sarum, Whitley writes:—"I am apt to believe the boys that ride are very little, and so discouraged in a dark night, which may be the chief occasion of the slow coming of the mails." Well might the little fellows be discouraged in a midwinter's night, riding through lonely country, along ill-kept roads lying at times under water and full of ruts and stones. Frequent mention is made at this time of the waters being out covering the ways, and one postmaster was desired to provide "able and high horses" in order to secure the forwarding of the mails. In one of Whitley's letters, the road from London to Dover is described as the "best and fairest in England," although, compared with our own fine system of highways, it may have been a very sorry affair. But relatively it carried the palm at the time we are dealing with. The horses supplied for riding the posts were at some places very poor creatures, and in certain cases the postmasters appear not to have had any horses of their own. On the 1st December 1674, the postmaster of Berwick was complained of for not having a horse and boy to carry the mail for Edinburgh, and for having sent it forward to Cockburnspath by carriers, thus causing great delay. On the 15th January 1675, the following letter on this subject was written to Mr. Glover, postmaster of Dartford:—"This day your boy brought the mail on his back to the office, about one o'clock in the afternoon. His horse, as he says, died on the way; which was, as I understand, one that was hired, and very unfit for His Majesty's service, your boy having been often forced to drive him before him. I am also informed that you keep your own horses for posters, and hire one for the mail, though never so bad." The Post Office certainly did not get the best of the animals.
During the time of Whitley's control of the posts, the Foreign mails were closed not only by means of a seal, but also by a chain which in some way rendered them more secure.
Great care was taken to avoid complaints from Members of Parliament. On occasions when Parliament was about to assemble, or to break up, the postmasters were put upon their guard by means of a circular-letter addressed to them. On 11th March 1675, the following letter was sent out on the subject:—"These are to advise you that the Parliament being speedily to assemble, it is probable that many members may come up by Post, wherefore I desire your especial care for the speedy and well accommodating of them for their satisfaction, and the honour of your employment. Also to receive and deliver their letters free during their time of privilege."
On the 30th July 1675, the agent at Dover was instructed to facilitate the bringing over from the Continent of certain tradesmen, as follows:—"His Majesty being informed that there are several weavers and other handy craftsmen that are desirous of transporting themselves for England, to whom His Majesty (being desirous to give encouragement) has commanded me to order you to give directions to your masters of the packet boats to give passage to such of these weavers and handy craftsmen as shall bring passes with them from Mr. Linch, Consul of Ostend, or His Majesty's Minister at Brussels, and are desirous to come and inhabit here in England."
Whitley had a long and troublesome correspondence with Mr. Mein, the postmaster at Edinburgh, on the subject of settling the remuneration to be made to the latter as agent for the English correspondence. Mein held an independent appointment from the king as head of the Letter Office in Edinburgh, and Whitley was not his master. The terms on which the business was arranged are set forth in a letter to Mein of the 8th August 1674, to this effect:—"I am content to allow you your full 1/8th of unpaid letters from hence, with your £20 salary from the commencement of my time till our late agreement of £100 per annum takes place; and upon examination you will find that it exceeds what you have now contracted for and are content to accept of." At this time two boys were employed in Edinburgh to deliver the letters; and the rate of postage for one ounce weight from London to Edinburgh was 2s. 2d.
Whenever the king went to reside at Newmarket, Windsor, or elsewhere, daily posts were put on between London and the Court, the deputy postmasters being required to keep additional horses at call for the service.
It is recorded that in the Midlands of England more irregularities happened with the post riders than elsewhere. This appears by a letter to the postmaster of Lichfield in 1675, wherein it is stated that "your riders are oftener lost in the night, and have more unfortunate accidents happen to them on your road, than half England besides."
Undelivered letters were returned by the deputies to the head office in London once in three months. At this early period (1677), the term "Dead Letters" was already applied to these returns. Whitley had reason to suspect unfair dealing in connection with returned letters at the office of a certain deputy, to whom, in December 1672, he wrote the following letter, which explains itself:—"This day Mr. Lambe brought me a parcell of Returned Letters from you to ye damage of above eight pounds; ye losse being soe considerable and unusuall made me more inquisitive into the particulars; and opening 3 or 4 bundles, I found that almost all of them had bin apparently opened; which causes my greater admiration (wonder), comeing from soe discreete a person (and one of soe much integrity and reputation as Mr. Gloyne is esteemed to be). If they were opened by ye partyes to whom they were directed, they ought to have bin first payd for; when ye contents are read, most letters are of small use afterwards. Perhaps ye persons you imploy may buy such letters at easy rates, and so impose them on you. I cannot tell how to understand it, but under one of these notions, and soe must returne them to you; resolving not to submit to such a practise, whether it proceed from ye ignorance, corruption (or perhaps want of care and diligence) of your officers; the respect I have for you keeps me from any reflection on your selfe; onely I must oblige you to more circumspection hereafter, for if the like were done in other stages, wee should not be able to support ye charge of ye office."