The changes in business regulations were as follows: The Postmasters-General were no longer to include legal charges, chaise hire, and pensions under the head of dead letters. The Postmasters-General's warrant must be entered previous to any money being paid. The payment of debts must be enforced. The West India accounts should be sent to the deputy there every quarter. The payments to mail coach contractors must be made directly by warrant instead of through the Controller-General. No change was made in the anomalous position of the Accountant-General. He was supposed to be a check upon the Receiver-General, but had to depend upon the Receiver-General's books for verifying the remittances from the deputies.[182]

The Englishman's belief in the sanctity of vested interests has usually been too strong to permit any abridgment of rights or privileges without compensation. Those postal officials who had been dismissed or whose sinecure offices had been abolished were not to be turned entirely adrift. Provision was made for pensioning most of them. Before the reform the total sum paid by the Post Office in pensions was £1500. The incumbrances dismissed were allowed £6101, and between 1793 and 1797 £1475 more were added to the pension list. It was pointed out at the time that it was far better to pension them off and leave them to die than to continue them in service. In 1797 it was a relief to be able to announce "that already £648 had been saved from dead and promoted pensioners."[183]

The report of the committee which had been appointed at Tankerville's suggestion is silent on the question of the opening and detention of letters. It had been provided by the act of 1711 that no letters should be opened or detained except under protection of an express warrant from one of the Secretaries of State. The Royal Commission of 1844 reported that from 1712 to 1798, the number of warrants so issued was 101, excluding those which were well known or easily ascertained. The Secretary of State for the Inland Department issued most of them. From 1798 to 1844, 372 warrants were issued, many of them being general warrants and often for very trivial causes. At the trial of Bishop Atterbury, the principal witnesses against him were Post Office clerks, who had opened and copied letters to and from him, under warrant from one of the Secretaries.[184]

In addition to this regular method for intercepting letters, a particular department had been in existence for some time with no other duties than to examine letters. Strictly speaking it had nothing to do with the Post Office and was supported entirely from the "Secret Service Fund." The truth about it came out in the examination of the conduct of Sir Robert Walpole by the "Committee of Secrecy." From 1732 to 1742, £45,675 had been spent upon this department. It had originated in 1718 and the expenses for that year were only £446, but by 1742 they had increased more than tenfold. The Secretary of the Post Office in giving his evidence before the committee, said that this office received instructions from the Secretaries of State and reported to them. The working force consisted of a chief decipherer, assisted by his son and three other decipherers, five clerks, the Controller of the Foreign Office, a doorkeeper and a former alphabet keeper. Either considerable business was transacted there or it was a retreat for useless officials.[185]

An account is given in Howell's "State Trials" of the trial of Hensey and of the practice then in vogue for finding treasonable correspondence. His letters were handed over for investigation to the Secretary of State by a Post Office clerk. This clerk in giving his evidence said that when war was declared against any nation, the Postmasters-General issued orders at once to stop all suspected letters. These orders were given to all the Post Office clerks and letter carriers. Such instructions can only be justified as a war measure, for the act of 1711 had provided that no letter should be detained or opened unless by express warrant from one of the Secretaries of State for every such detention or opening.[186]

We find very few complaints about the opening of letters during the second half of the eighteenth century. On the other hand it must be confessed that letters were at times opened and searched merely to learn the beliefs and plans of political opponents. It is difficult to determine to how great an extent this practice was prevalent as there seems little doubt that the complainants may occasionally have been prompted by their own vanity to believe that their correspondence had been tampered with.[187] In 1795, during the great war with France, the Government ordered all letters directed to the United Provinces to be detained. The question then was, what was to be done with them? None of them seems to have been opened and the cause for their detention was only to prevent any information being given to the enemy. Accordingly by an act of Parliament passed in the same year, the Post Office was empowered to return them to the writers.[188]

Although the larger part of the fees and emoluments enjoyed by the postal officials had been abolished in 1793, the proceeds from those which were left continued to increase steadily. By far the most lucrative was the privilege of franking newspapers, within the kingdom, to the colonies, and to foreign countries. Ever since newspapers had been printed, the "Clerks of the Roads" had been allowed to send them to any part of the kingdom without paying postage. After 1763, when members of Parliament were allowed the same privilege, every one felt at liberty to make use of a member's frank for this purpose, and the Clerks suffered accordingly. Newspapers to the Colonies were franked by the Secretary of the Post Office and produced a revenue of £3700 in 1817, all of which went to Sir Francis Freeling who was then Secretary. In 1825 the privilege of franking papers within the kingdom and to the colonies was withdrawn, but compensation was granted to Sir Francis.[189] This did not end the trouble, for the Clerks still acted as newspaper venders. On account of their official position they were able to post them until 8 P.M., while the regular newsvenders were allowed to do so only until 5 P.M. at the Lombard Street Office and 6 P.M. at the General Office or they must pay a special fee of a halfpenny on each.[190] Mr. Hume, the member for Montrose, brought the case before the House, and in 1834 all Post Office officials were forbidden to sell newspapers. At the same time the officials in the Foreign Office lost the right to frank papers to any foreign country.[191]

The members of the Secretary's office had, since 1799 and 1801, issued two official publications, which paid no postage. These were called the "Packet List" and the "Shipping List." The first of these contained all the intelligence received at the Post Office concerning the sailing packets. The second contained information about private vessels, furnished principally by "Lloyds." The Commissioners commented upon this practice in very uncomplimentary language.[192] In addition, the members of the Secretary's department received fees on the deputations granted to new postmasters in England and Wales, upon commissions granted to agents and postmasters abroad, upon private expresses to and from London, and upon news supplied to the London press during a general election.[193] In 1837 the fees on deputations and commissions were abolished, private expresses were discontinued, the "Shipping List" was discontinued, and the "Packet List" passed from the control of the Post Office. The revenue from these fees in the Secretary's Office which were still continued was to go henceforth to the general revenue.[194]

An extra charge of 6d. was demanded upon letters posted between 7 P.M. and 8 P.M. This had been the rule since 1800, and the proceeds went either to the Inland or Foreign Office. So also did the registration fees on ships' letters. These fees were transferred to the general revenue in 1837.[195] In 1827 the total amount received in fees, emoluments, and gratuities by the officials in the London Office was £23,100, by agents and country postmasters £16,500. Most of these were either abolished or transferred to the general revenue in 1837.[196]

The distinguishing feature of the Post Office during the eighteenth century was the extension of its service, which accompanied the industrial expansion of the kingdom. The abuses which naturally flourish during a prosperous period had been largely remedied by the reform of 1793. The nation's need for a larger revenue led not only to a great increase in postage rates but also to stricter economy in the organization of the Post Office. The London and Dublin Penny Posts were reformed and extended, the work of the General and Penny Posts in London was harmonized, the employees were increased, and the new departments which had been established were reformed and consolidated.