(6) In what capacity did she serve you, and how long?
(7) Was she capable and efficient in that capacity?”
The bureau states its aim to be “the recommendation of worthy persons only.” The detailed form of the questions asked is more successful in preventing an evasion of disqualifications, than is the personal recommendation of a general character, which often tells the truth, but not the whole truth.
One large bureau states that it formerly used blank forms, which it sent out with each employee. Employers were asked to fill out these blanks and return them at the end of service, and these were kept on file as recommendations. It was soon found that employers grew lax and would not take the pains to fill them out, and the practice was abandoned.
[233] DeFoe says, “To be a good Master is to be a Master that will do his Servant Justice, and that will make his Servant do him Justice; he may be kind to a Servant, that will let him sleep when he shou’d work, but then he is not just to himself, or a good Governour to his Family.”—Behaviour of Servants, p. 293.
[234] Repeated statements like the following are made by employers: “A few wealthy families keep a large number of servants at high wages, which wholly unfits them for general service and moderate wages, and establishes customs and rates which cannot be met by the mass of people with moderate incomes.”
[235] An employer recently engaged a cook at high wages with sufficient recommendations it was supposed. The first dinner (an hour delayed) showed her incapacity, and when questioned more closely it was found that the only domestic work she had ever done was preparing vegetables in a boarding house. When asked why she had engaged as a cook, the reply was, “They told me I could get higher wages if I called myself a cook.” The experience does not seem to be exceptional.
[236] An employer writes: “I find no place on the schedule for stating that my cook and coachman have to-day each given notice of leaving unless the other is discharged.”
[237] “When I began housekeeping in 1870 I had one ‘general housework girl’ who stayed with me nine years. Now I consider myself fortunate to retain a cook or a second girl as many weeks.”
“Thirty years ago I had no difficulty whatever. I do not think my character has changed meantime, or my method of treating servants, or our style of living, yet now it is almost impossible to secure servants.”