Guide to Hotel Housekeeping

by Mary E. Palmer

A trained nurse must remain in a training school at least three years, possibly four, before she is given a certificate to care for the sick. The chef of the hotel kitchen, in all probability began his career as a scullion, serving at least ten years' apprenticeship in minor situations in the kitchen. The housekeeper must not be above gaining knowledge in the laundry and the linen-room. A woman that is ambitious to become a good housekeeper should first serve as a chambermaid. If she is wise, she will secure the good graces of the linen-woman by offering to help her mend the linen, hem the napkins, sort the linen, and mend the curtains.

In this way, a clever chambermaid may learn many useful things that will help her to a better position. From the linen-room, it is only a step to the position of a housekeeper. When a housekeeper leaves on her vacation, or is called away to fill another place, or drops out on account of illness, the linen-woman may seize the opportunity of showing her executive ability. After she has worked faithfully in the linen-room for three years, there is not much danger that a linen-woman of ability will fail to find employment as a housekeeper. If she should have any trouble getting a situation, one way out of the difficulty is to offer her services one month on probation to a hotel man in need of a housekeeper; and, if she is granted a trial and mixes brains with her enthusiasm, she will receive a housekeeper's salary at the end of the month.

Just what a housekeeper's work should be is a vital question. We hear of housekeepers meddling in the steward's department and with the affairs of the office. This is, at least, no less wrong than the idea that the housekeeper owes servile obedience to all other heads of departments.

The essential requirements of a housekeeper are the same, whether she is in a hotel with the capacity of a thousand guests or in a hotel of two hundred rooms. The young housekeeper, looking for a position in a first-class hotel, should read the following requirements, which were submitted to the writer by the manager of a first-class Western hotel a few years ago:

A Housekeeper's Requirements.

Must be morally correct.
Must have a dignified and respectable appearance.
Must have executive ability.
Must have a good disposition and try to get along with the help.
Must be a good listener and not a talker.
Must be quiet, giving orders in a firm but low tone.
Must be loyal to the management.
Must be courteous to guests.
Must not worry the management with small matters.
Must refrain from gossiping.

Neatness in dress is essential to the success of a hotel housekeeper. She should take great pains to be always well groomed, and neat in her attire. If she finds herself growing coarse or commonplace-looking, her fingernails in mourning, and her hair unacquainted with soap and water, she should at once set about to remedy the defects. It is her duty, as well as her privilege, to dress as well as she can, not by donning all the colors of the rainbow or by useless extravagance, but by modest and harmonizing shades and by appropriate apparel. It behooves the woman to make herself as good-looking as possible, for good looks pay. Obliging manners are also a stock in trade. Grit, grace, and good looks can accomplish wonders, especially the good looks.

Ignorance and ambition make an unprofitable combination. There are housekeepers filling positions to-day that have never been taught to do a single useful thing correctly; they can not darn the linens, they can not sew, they can not upholster a chair, they can not wait on the sick, nor can they settle the slightest dispute without sending for the manager. The housekeeper should know how these things are done, in order to impart her knowledge to others; for any housekeeper that has any respect for her calling considers herself an instructor.

There is no special hour set for the housekeeper's appearance in the morning. It is safe to say that she will make a greater "impression" and last longer by rising at 6 o'clock. Late rising is one of the rocks on which many a housekeeper has been wrecked.

Cheerfulness and Good Manners.