Do not be insolent towards, or demand too much of, servants. They have very much the same feelings of pride that the house-mistress has, and the less those feelings are wounded the better help they will render.
Do not reprimand them before guests. Nothing so injures their self-respect or so tends to make them careless. Whatever the blunder, be apparently unmoved in the presence of your guests. Save all reproof until their departure. Have a perfect understanding of the work you would have them perform, if you would have them accomplish it satisfactorily. Ignorance never yet made a good master or mistress, and always puts a premium on incompetency on the part of employés.
Have Rules and Enforce Them.
Require all house servants to be quiet in their movements, not to slam doors or rattle china. Impress upon them the importance of dressing neatly. Teach them to treat all comers with politeness; to answer the door-bell promptly and to thoroughly understand whatever rules you may have about being "engaged" or "not at home."
If reproof is to be administered or orders, given, it is much better that the servant be called upstairs to receive them, than for the house mistress to descend to the kitchen. This will insure an opportunity should dispute arise of dismissing the employé to the kitchen with but loss of dignity on her part; while, if it is in the kitchen that the difference of opinion may arise, the house-mistress must herself leave the field.
Insist upon systematic arrangement of the week's work, and punctuality in carrying out its details. Explain carefully to all newly-engaged servants the routine of the house and expect them to conform to it. Be mild but firm in exercising authority, and servants will respect you and your rules.
If there is a housekeeper, all these details will be committed to her hands, and she has need to be competent, compelling respect, to be fitted for the position. Teach servants not to expect fees from your visitors.
Respect all their privileges. See that their evenings out, and their precious Sunday afternoons are not encroached upon. Give them all the needed opportunity to attend their own place of worship. See that children of the family are respectful toward them, not disturbing them at their work; prefacing their requests with "please," and thanking them for any favor.
Rights of Others.
Respect the rights of all members of the household. Remember that each one has a perfect right to open his or her own correspondence. No difference if one is ready to confide the contents of the letter the moment it is read, there is still a pleasure in opening one's own correspondence.