The SPS policy was to not disclose a caller's identity: Protecting a hotline caller's identity is (or was at the time) generally practiced by most crisis intervention centers unless the situation was an imminent life-death crisis.
Organized, volunteer-staffed, telephone suicide prevention 'hotline' services were beginning to appear in the larger cities throughout the U. S. in the late '60s; less than a hundred were in operation across the U S at the time. In order that I might better understand the 'suicide' phenomenon and to accomplish my duties in support of the USAF IG Complaints System, I became a regular volunteer at the SPS, attended their ongoing paraprofessional upgrade training, and worked a shift on the hotline. I served with the SPS Speakers Bureau, Executive Board and other committees and gave talks about the community program at staff, non-commissioned officers', military dependents', and civilian community meetings.
Job-related, I compiled an information kit on suicide myths, and the signs that would generally indicate that a friend or family member might be thinking of suicide. I sent copies of whatever literature I acquired from the SPS and the National Institute of Mental Health (NIMH) to my counterparts at other military bases. The USAF Inspector General printed an article about the information kits in the USAF TIG BRIEF (The Inspector General Brief) an IG administrative newsletter distributed to USAF facilities worldwide and to the Hqs of the other Services. The TIG Brief newsletter was also distributed in Viet Nam. The item resulted in more than 150 requests from Southeast Asia for the information packet, which we forwarded.
During talks I gave to military and general audiences I was occasionally asked for examples of what 'hotline' exchanges with military callers were like. Two of the 3 summaries that follow were related to the Viet Nam conflict. The third is a problem all too common, regardless of the times; it happened and continues to happen as often in the civilian world as it does in the military. I've screened my recollections so as to honor my commitments to confidentiality. The narration reflects a tiny sample of the effects of stress that can surface in military life and is not intended to represent major emotional, behavioral, or physical indicators toward suicide ideation. My regular work shift at the SPS brought me as much of a military-civilian mix of callers as the other hotline workers, so I've seen both sides.
The contacts were all by telephone, and in two of the three cases led to a number of quick follow-on calls to several parties on and off the base. Each caller had the potential for violence, either to self or another. If intervention, at a high point in the interaction failed, the situation might well have deteriorated, possibly with tragic results.
Draftee
While on the job in the McClellan IG office, a phone call came in from the SPS Director who told me he needed my help right then. A young Army draftee was on the SPS hotline and he was threatening to commit suicide. He was supposed to be on his way to Viet Nam but he had gone AWOL instead. He was far from home and felt lost and confused. He said he had one question before deciding whether to kill himself: 'What'll they do to me if I turn myself in?' He wouldn't identify himself or say where he was.
The SPS Director said that he didn't have the answer. He told the soldier he had a contact at a nearby military base that could check it out. Holding him on one line he called me on another and gave me the facts. I immediately called the Staff Judge Advocate - who was part of my on- base network - and had him phone the SPS Director immediately to review the ramifications of military justice as it might apply. The SPS Director passed the information to the soldier and then talked to him for about an hour. The guidance provided by the Staff Judge Advocate gave the soldier options that might reduce potential charges he faced, not ruling out desertion. We never found out what the soldier decided; he never called back.
This call, and how it was handled, demonstrated teamwork between a community suicide prevention resource and military and civil service administrators on a military base. Comparable groundbreaking was going on in other military-civilian communities and contexts.
Family Problem