The War on All Fronts: England's Effort / Letters to an American Friend

by Mrs. Humphry Ward

In this chapter, then, Dilution will always take a leading place.

What is Dilution?

It means, of course, that under the sharp analysis of necessity much engineering work, generally reckoned as "skilled" work, and reserved to "skilled" workmen, by a number of union regulations, is seen to be capable of solution into various processes, some of which can be sorted out from the others as within the capacity of the unskilled or semiskilled worker. By so dividing them up, and using the superior labour with economy, only where it is really necessary, it can be made to go infinitely further; and the inferior or untrained labour can then be brought into work where nobody supposed it could be used, where, in fact, it never has been used.

Obvious enough, perhaps. But the idea had to be applied in haste to living people—employers, many of whom shrank from reorganising their workshops and changing all their methods at a moment's notice; and workmen looking forward with consternation to being outnumbered, by ten to one, in their own workshops, by women. When I was in the Midlands and the North, at the end of January and in early February, Dilution was still an unsettled question in some of the most important districts. One of the greatest employers in the country writes to me to-day (March 24): "Since January, we have passed through several critical moments, but, eventually, the principle was accepted, and Dilution is being introduced as fast as convenient. For this we have largely to thank an admirable Commission (Sir Croydon Marks, Mr. Barnes, and Mr. Shackleton) which was sent down to interview employers and employed. Their tact and acumen were remarkable. Speaking personally, I cannot help believing that there is a better understanding between masters and men now than has existed in my memory."

A great achievement that!—for both employers and employed—for the Minister also who appointed the Commission and thus set the huge stone rolling yet another leap upon its way.

It will be readily seen how much depends also on the tact of the individual employer. That employer has constantly done best who has called his men into council with him, and thrown himself on their patriotism and good sense. I take the following passage from an interesting report by a very shrewd observer,[A] printed in one of the northern newspapers. It describes an employer as saying:

[A] Yorkshire Observer, February 1, 1916.

I was told by the Ministry that I should have to double my output. Labour was scarce and I consulted a deputation of the men about it. I told them the problem and said I should be glad of suggestions. I told them that we should either have to get men or women, and I asked them for their co-operation, as there would be a great deal of teaching to be done. "Probably," I said, "you would like to find the men?" They agreed to try. I gave them a week, and at the end of a week they came to me and said they would rather have women. I said to them: "Then you must all pull together." They gave me their word. Right from the beginning they have done their level best to help, and things have gone on perfectly. On one occasion, a woman complained that the man directing her was "working against her." I called the men's committee together, said the employer. I told them the facts, and they have dealt with the offender themselves.

The general system now followed in the shell factories is to put so many skilled men in charge of so many lathes worked by women workers. Each skilled man, who teaches the women, sets the tools, and keeps the machines in running order, oversees eight, ten, or more machines. But sometimes the comradeship is much closer. For instance (I quote again the witness mentioned above), in a machine tool shop, i.e., a shop for the making of tools used in shell production, one of the most highly skilled parts of the business, you may now see a man, with a woman to help him, operating two lathes. If the woman falls into any difficulty the man comes to help her. Both can earn more money than each could earn separately, and the skilled man who formerly worked the second lathe is released. In the same shop a woman watched a skilled man doing slot-drilling—a process in which thousandths of an inch matter—for a fortnight. Now she runs the machine herself by day, while the man works it on the night shift. One woman in this shop is "able to do her own tool-setting." The observer thinks she must be the only woman tool-setter in the country, and he drops the remark that her capacity and will may have something to do with the fact that she has a husband at the front! Near by, as part of the same works, which are not specialised, but engaged in general engineering, is a bomb shop staffed by women, which is now sending 3,000 bombs a week to the trenches. Women are also doing gun-breech work of the most delicate and responsible kind under the guidance of a skilled overseer. One of the women at this work was formerly a charwoman. She has never yet broken a tool. All over the works, indeed, the labour of women and unskilled men is being utilised in the same scientific way. Thus the area of the works has been doubled in a few months, without the engagement of a single additional skilled man from outside. "We have made the men take an interest in the women," say the employers. "That is the secret of our success. We care nothing at all about the money, we are all for the output. If the men think you are going to exploit women and cheapen the work, the scheme is crabbed right away."

I myself came across the effect of this suspicion in the minds of the workmen in the case of a large Yorkshire shell factory, where the employers at once detected and slew it. This great workshop, formerly used for railway work, now employs some 1,300 women, with a small staff of skilled men. The women work forty-five hours a week in eight-hour shifts—the men fifty-three hours on twelve-hour shifts. There is no difficulty whatever in obtaining a full supply of women's labour—indeed, the factory has now a waiting-list of 500. Nor has there been any difficulty with the men in regard to the women's work. With the exception of two operations, which are thought too heavy for them, all the machines are run by women.