Dear Mr. Thompson:
Thank you for your letter of the 27th. I have forwarded it to Mr. Stubbs and will see him in a few days to talk the matter over.
Your sincerely,
In the preparation of this volume a letter of inquiry was sent out to a number of representative business houses all over the country. It was a pleasure to read the excellent replies that came in response to it. One letter reached its destination in the midst of a strike, but the publicity manager of the firm sent a cordial answer, which began:
Your very courteous letter to Mr. Jennings came at a time when his mind is pretty well occupied with thoughts concerning the employment situation in our various plants.
We shall endeavor, therefore, to give you such information as comes to mind with regard to matters undertaken by the company which have contributed to the standard of courtesy which exists in the departments here.
We select another at random:
It pleases us very much to know that our company has been described to you as one which practises courtesy in business. We should like nothing better than to have all our employees live up to the reputation credited to them by Mr. Haight.
As for our methods of obtaining it——