“An official,” answered the servant.
“He must wait. I have no time to receive him now.”
The high personage lied; there was nothing in the way of his granting the desired audience. His friend and himself had already quite exhausted various topics of conversation. Many long, embarrassing pauses had occurred, during which they had lightly tapped each other on the shoulder, saying, “So it was, you see.”
“Yes, Stepan.”
But the Superintendent refused to receive the petitioner, in order to show his friend, who had quitted the public service and lived in the country, his own importance, and how officials must wait in the vestibule till he chose to receive them.
At last, after they had discussed various other subjects with other intervals of silence, during which the two friends leaned back in their chairs and blew cigarette smoke in the air, the Superintendent seemed suddenly to remember that someone had sought an interview with him. He called the secretary, who stood with a roll of papers in his hand at the door, and told him to admit the petitioner.
When he saw Akaki approaching with his humble expression, wearing his shabby old uniform, he turned round suddenly towards him and said “What do you want?” in a severe voice, accompanied by a vibrating intonation which at the time of receiving his promotion he had practised before the looking-glass for eight days.
The modest Akaki was quite taken aback by his harsh manner; however, he made an effort to recover his composure, and to relate how his cloak had been stolen, but did not do so without encumbering his narrative with a mass of superfluous detail. He added that he had applied to His Excellence in the hope that through his making a representation to the police inspector, or some other high personage, the cloak might be traced.
The Superintendent found Akaki's method of procedure somewhat unofficial. “Ah, sir,” he said, “don't you know what steps you ought to take in such a case? Don't you know the proper procedure? You should have handed in your petition at the chancellery. This in due course would have passed through the hands of the chief clerk and director of the bureau. It would then have been brought before my secretary, who would have made a communication to you.”
“Allow me,” replied Akaki, making a strenuous effort to preserve the remnants of his presence of mind, for he felt that the perspiration stood on his forehead, “allow me to remark to Your Excellence that I ventured to trouble you personally in this matter because secretaries—secretaries are a hopeless kind of people.”