Homes of the London Poor

by Octavia Hill

With regard to details, I would make a few improvements at once—such, for example, as the laying on of water and repairing of dustbins, but, for the most part, improvements should be made only by degrees, as the people became more capable of valuing and not abusing them. I would have the rooms distempered, and thoroughly cleansed, as they became vacant, and then they should be offered to the more cleanly of the tenants. I would have such repairs as were not immediately needed, used as a means of giving work to the men in times of distress. I would draft the occupants of the underground kitchens into the upstair rooms, and would ultimately convert the kitchens into bath-rooms and wash-houses. I would have the landlady's portion of the house—i. e. the stairs and passages—at once repaired and distempered, and they should be regularly scrubbed, and, as far as possible, made models of cleanliness, for I knew, from former experience, that the example of this would, in time, silently spread itself to the rooms themselves, and that payment for this work would give me some hold over the elder girls. I would collect savings personally, not trust to their being taken to distant banks or saving clubs. And finally, I knew that I should learn to feel these people as my friends, and so should instinctively feel the same respect for their privacy and their independence, and should treat them with the same courtesy that I should show towards any other personal friends. There would be no interference, no entering their rooms uninvited, no offer of money or the necessaries of life. But when occasion presented itself, I should give them any help I could, such as I might offer without insult to other friends—sympathy in their distresses; advice, help, and counsel in their difficulties; introductions that might be of use to them; means of education; visits to the country; a lent book when not able to work; a bunch of flowers brought on purpose; an invitation to any entertainment, in a room built at the back of my own house, which would be likely to give them pleasure. I am convinced that one of the evils of much that is done for the poor springs from the want of delicacy felt, and courtesy shown, towards them, and that we cannot beneficially help them in any spirit different to that in which we help those who are better off. The help may differ in amount, because their needs are greater. It should not differ in kind.

To sum up: my endeavors in ruling these people should be to maintain perfect strictness in our business relations, perfect respectfulness in our personal relations.

These principles of government and plans of action were not theoretical: they had not been thought out in the study, but had been worked out in the course of practical dealings with individual cases. And though I am able thus to formulate them, I want it understood that they are essentially living, that they are not mere dead rules, but principles the application of which is varying from day to day. I can say, for example, "It is our plan to keep some repairs as employment for men out of work;" but it needs the true instinct to apply this plan beneficially—the time to give the work, its kind, its amount, above all the mode of offering it, have to be felt out fresh on each fresh occasion, and the circumstances and characters vary so that each case is new.

The practical carrying out in Blank Court of these various plans of action involved, as may readily be imagined, a great deal of personal supervision. Hence the "lot o' landladies" which excited the attention of the street boys. Several ladies, whether owners of houses or not, have worked there energetically with me since the property was bought; and when I use the word "we," I would have it understood to apply to these ladies and myself: it is often upon them that much of the detail of the work devolves.

But to proceed with the history of Blank Court. Our first step on obtaining possession was to call on all the inhabitants to establish our claim to receive rents. We accepted or refused the people as tenants, made their acquaintance, and learnt all they might be disposed to tell us about themselves and their families. We came upon strange scenes sometimes. In one room a handsome, black, tangle-haired, ragged boy and girl, of about nine and ten, with wild dark eyes, were always to be found, sometimes squatting near the fire, watching a great black pot, sometimes amusing themselves with cutting paper into strips with scissors. It was difficult to extract a word: the money and dirty rent-book were generally pushed to us in silence. No grown person was ever to be seen. For months I never saw these children in the open air. Often they would lie in bed all day long; and I believe they were too ignorant and indolent to care to leave the house except at night, when the boy, as we afterwards found, would creep like a cat along the roofs of the outbuildings to steal lumps of coal from a neighboring shed.

At one room we had to call again and again, always finding the door locked. At last, after weeks of vain effort, I found the woman who owned the room at home. She was sitting on the floor at tea with another woman, the tea being served on an inverted hamper. I sat down on an opposite hamper, which was the only other piece of furniture in the room, and told her I was sorry that I had never been able to make her acquaintance before. To which she replied, with rather a grand air and a merry twinkle in her eye, that she had been "unavoidably absent:" in other words, some weeks in prison,—not a rare occurrence for her.

When we set about our repairs and alterations, there was much that was discouraging. The better class of people in the court were hopeless of any permanent improvement. When one of the tenants of the shops saw that we were sending workmen into the empty rooms, he said considerately, "I'll tell you what it is, Miss, it'll cost you a lot o' money to repair them places, and it's no good. The women's 'eads 'll be druv through the door panels again in no time, and the place is good enough for such cattle as them there." But we were not to be deterred.

On the other hand, we were not to be hurried in our action by threats. These were not wanting. For no sooner did the tenants see the workmen about than they seemed to think that if they only clamored enough they would get their own rooms put to rights. Nothing had been done for years. Now, they thought, was their opportunity. More than one woman locked me in her room with her, the better to rave and storm. She would shake the rent in her pocket to tempt me with the sound of the money, and roar out "that never a farthing of it would she pay till her grate was set," or her floor was mended, as the case might be. Perfect silence would make her voice drop lower and lower, until at last she would stop, wondering that no violent answers were hurled back at her, and a pause would ensue. I felt that promises would be little believed in, and, besides, I wished to feel free to do as much, and only as much, as seemed best to me; so that my plan was to trust to my deeds to speak for themselves, and inspire confidence as time went on. In such a pause, therefore, I once said to a handsome, gypsy-like Irishwoman, "How long have you lived here?" "More than four years," she replied, her voice swelling again at the remembrance of her wrongs; "and always was a good tenant, and paid my way, and never a thing done! And my grate, etc., etc., etc." "And how long have I had the houses?" "Well, I suppose since Monday week," in a gruff but somewhat mollified tone. "Very well, Mrs. L——, just think over quietly what has been done in the houses since then; and if you like to leave and think you can suit yourself better, I am glad you should make yourself comfortable. Meantime, of course, while you stay, you pay rent. I will call for it this evening if it doesn't suit you to pay now. Good morning."

Almost immediately after the purchase of the houses, we had the accumulated refuse of years carted away, the pavement in the yards and front areas were repaired, dustbins cleared, the drains put in order, and water supplied. Such improvements as these are tolerably unspoilable, but for any of a more destructible nature it was better to wait. The importance of advancing slowly, and of gaining some hold over the people as a necessary accompaniment to any real improvement in their dwellings, was perpetually apparent. Their habits were so degraded that we had to work a change in these before they would make any proper use of the improved surroundings we were prepared to give them. We had locks torn off, windows broken, drains stopped, dustbins misused in every possible manner, even pipes broken, and water-taps wrenched away. This was sometimes the result of carelessness, and deeply-rooted habit of dirt and untidiness; sometimes the damage was willful. Our remedy was to watch the right moment for furnishing these appliances, to persevere in supplying them, and to get the people by degrees to work with us for their preservation. I have learned to know that people are ashamed to abuse a place they find cared for. They will add dirt to dirt till a place is pestilential, but the more they find done for it, the more they will respect it, till at last order and cleanliness prevail. It is this feeling of theirs, coupled with the fact that they do not like those whom they have learned to love, and whose standard is higher than their own, to see things which would grieve them, which has enabled us to accomplish nearly every reform of outward things that we have achieved; so that the surest way to have any place kept clean is to go through it often yourself. First I go at regular times, and then they clean to receive me, and have the pleasure of preparing for me, and seeing my satisfaction; then I go at unexpected times to raise them to the power of having it always clean.