A good plan, and one which will save space, is to write the number of the rental battery on the customer's claim check, and when repairs on his own battery are completed, to set his battery in the place provided on the rental rack for the rental which he is using. When he comes in for his battery, you can tell at a glance whether his battery is ready by looking at the place where the rental he is using is normally placed on the rental rack. If a battery is there you will know that it is his battery, and that it is ready for him.
You could, of course, look through the batteries on the "Ready Rack," but this would take more time, since the numbers of the batteries on this rack will always be different, and you would have to look through all the batteries on the "Ready Rack" before you would be able to tell whether any particular battery were ready. By putting a customer's battery in place of the rental he is using, you will have only one place to look at in order to know whether his battery is ready.
[CHAPTER 13.]
BUSINESS METHODS.
Success in this day and age cannot be attained without a well thought-out plan of action. There is no business which does not demand some sort of system of management. The smallest business must have it, and will go to ruin without it. Hence every battery service station proprietor should see to it that his affairs are systematized — arranged according to a carefully studied method. Most men look upon "red-tape" with contempt and in the sense of a mere monotonous and meaningless routine, it merits all the contempt poured upon it. Hard, fast and iron-clad rules, which cease to be a means, and become an end, prove a hindrance rather than a help. But an intelligent method, which adapts itself to the needs of the business, is one of the most powerful instruments of business. The battery man who despises it will never do anything well. It does not matter how clever he is, how good a workman he is, how complete his knowledge of batteries, if he attempts to run his business without a plan, he will eventually come to grief.
Purchasing Methods.
Every battery service station proprietor is eager to build up his business, and improve the character of his trade, because this in turn means that he will be assured of larger sales to a good class of customers. And it is at once evident that there are a number of requirements that affect this question of building up a business, one of the first in importance being that of purchasing.
One of the first things with which the battery man is faced is the question of what, where, and in what quantities to purchase. The philosophy of correct purchasing consists in getting the right materials, in proper quantities, at a low price, and with as little cost for the doing of it as possible. The purchasing problem should be a most interesting and important subject to the proprietor of every service station, because the policy pursued with regard to purchasing will not only largely govern the economy of all his expenditures, except rent and payroll, but it will also control his selling policies. Goods are sold, and services rendered only because some one wants to buy. The customer's purchasing problems govern the proprietor's selling problems. To sell properly, it is necessary to meet the requirements of those who buy.