Do I slouch, or get into awkward and ungraceful postures, or sit on the arms of chairs or sofas?
Do I play with a pencil, watch chain, or sales book, or jingle keys or money in my pocket?
Do I ever show merchandise carelessly, as if it were of no value or importance?
Do I ever get into an argument with a customer when there is the slightest possibility of giving offense?
Whatever your present earning power may be, wide experience warrants the belief that you can raise it appreciably by improving your present rating in these factors which together give outward expression to your personality as your customers see it.
QUESTIONS
1. Do you think a salesman can be sincere and use "high pressure" methods at the same time?
2. Do you feel you are doing a customer a favor or imposing on her in urging her to come to a decision, particularly when grading-up?
3. A customer says: "I like this suite, but the price is a little more then I'd counted on paying." What is the best way of handling this customer to close a sale?