PROGRESS OF IMPROVEMENT, 1855-1859.
The statement which will be found on a subsequent page relative to improvements in hand during the last month of 1854, shows, in some measure, the increased progress consequent on the important change effected within the year. Command of the secretary’s staff—many of them able officers—enabled me more rapidly to devise and mature measures of improvement, relieved me, to a great extent, from the necessity of dealing with details and from the toil of throwing my conceptions into the form of well-considered and elaborate minutes, and allowed me, when due authorization had been obtained, to carry them out without impediment or loss of time, or over-watchful care against the introduction of some thwarting modification. Provided only I could obtain the approval of the Postmaster-General, and, where needful, of the Treasury, my course henceforth would be uninterrupted so long as health of body and mind should be vouchsafed for its continuance. I did not however, expect, though such a notion seemed to be very common abroad, that the approval of the Postmaster-General and the sanction of the Treasury were to be had for the mere asking. These authorities frequently have views of their own, and, though they naturally pay much attention to the advice of their highest permanent officers, nevertheless they occasionally delay or modify action, and sometimes, though very rarely, exercise their absolute veto. All who had the pleasure of knowing Lord Canning, the Postmaster-General of the day, must be aware that he was not a man likely to act upon advice in great matters without being first convinced of its soundness; but, at the same time, they will remember that his great ability, diligence, and candour, were likely to bring the means of substantial conviction within his reach. In working under such a man, though one may be sometimes subjected to delay or disappointment, there is, nevertheless, much profit, as the necessity for convincing often leads to closer investigation and more careful consideration than might, at first sight, appear necessary, and occasionally tends, even where measures are perfectly sound in themselves, to more careful inquiry as to the best mode of presenting them in an acceptable form to the public. I entered now, therefore, upon the most satisfactory period of my whole official career, that in which the course of improvement was steadiest, most rapid, and least chequered. The work of organization, to which I was now able to give most of my time and attention, had long been to me of all occupations the least difficult and the most pleasant; and perhaps, but for the effect of past struggles, the course now opening to me might have continued, though not without some abatement from causes to be mentioned hereafter, unto the present day.
During such a period personal history naturally loses most of its interest. For six years there was peace in the Post Office, and the history of peace, though often most important, is almost proverbially uninteresting. Quitting, therefore, for a time, that which more nearly appertains to myself, I proceed at once to describe the improvements effected or attempted within the period.
ARRANGEMENT OF SECRETARIAL DUTIES.
The private journal from which I have drawn so largely in narrating the occurrences of my official career was suspended soon after my appointment as sole secretary, partly because I now felt myself relieved from the fear of that antagonism which had rendered exact knowledge of past occurrences a matter of painful necessity, partly because I was no longer obliged to build up and maintain a claim for promotion, and partly because the full liberty now allowed for the furtherance of reform required on my part undivided attention to the device and careful consideration of measures, and of the means of carrying them into effect. Henceforward, therefore, I have for some years to depend mainly upon records of a formal and official character, and prominent among these stand the Annual Reports of the Postmaster-General, the first of which relates, so far as it is special, to the year in which I attained my final position. It describes, therefore, occurrences which partly preceded, partly followed, that change. Much, however, in this First Report is naturally of a more general character.
I must premise, that one of my earliest steps on becoming sole secretary was to arrange for the meeting of the chief secretary (myself) and the two assistant-secretaries (Mr. Tilley and my brother) in frequent conference, for the consideration of measures in contemplation or in progress, and also of such suggestions on any subject as any one of the three might offer. This provision proved to be exceedingly useful. Mr. Tilley, who had been between thirty and forty years in the department, and had made good use of his opportunities, was always ready to furnish such information relative to details as occasion might require; while my brother, who had, for seventeen years, been engaged in duties of a higher order and greater difficulty than those now devolving upon him, brought with him a mastery of general principles, a power of origination, and a habit of constantly striving for improvement, which gave him special fitness for the duty to which, indeed, he was more especially appointed, that of aiding me in the work of amelioration. This conference continued its sittings during the whole of my secretaryship; and I felt much concern when I learnt that on my withdrawal it came to an end.
In the division of duties between the assistant-secretaries, I was guided by my knowledge of their respective powers, as well as by a reference to the speciality of my brother’s appointment. Whatever departments required to be efficiently conducted with but moderate change in their arrangements were committed to the charge of Mr. Tilley, while those which seemed most susceptible of great improvement, with the exception of such as I retained in my own hands, were given in charge to my brother. The principal of these were the Money Order Department, already mentioned, the mail conveyance by land and by sea, and the Foreign and Colonial Department generally, including, of course, conventions with foreign countries. I need scarcely add, however, that I exercised a general control over the whole; and as the reader will be but little interested in knowing whether particular reforms owe their origin or execution to my brother or myself, I shall, save in a few more marked cases, sink individuality and speak only of joint action. I wish, however to state here my conviction that without my brother’s able and zealous assistance, the full reform of the Post Office would not and could not have been successfully accomplished.
The heads of departments—the immediate subordinates of the secretaries—were, for the most part, men whose selection did credit to my predecessor, Colonel Maberly, on whose recommendation they had been appointed. They were, in short, an able staff of officers. I took advantage of their ability to make what proved a valuable change in their mode of proceeding; for whereas the practice had been for these officers simply to select the cases requiring the judgment of the secretary, and to await his instructions before writing their minutes thereon, I gradually induced them to come prepared with an opinion of their own, which might serve in a measure for my guidance. This soon led to a further improvement; for, as the most convenient way of giving such opinion clearly was to throw it into the form of a minute, it became not uncommon, at least in ordinary cases, to draw the minutes, even before any reference to me. This arrangement not only saved me much valuable time, but also procured for the matters in question a much closer investigation, and more careful consideration from those whose position was most advantageous for the task, than could be without the responsibility pertaining to men called on to advise.
The Annual Reports already mentioned were intended to supply such information to the public as might tend to prevent misapprehension and avert complaint, and at the same time to describe the course of improvement.