NASA was working in an information void when it came to WANK. Some staff knew of the protesters' action down at the Space Center, but nothing could have prepared them for this. NASA officials were confident enough about a link between the protests against Galileo and the attack on NASA's computers to speculate publicly that the two were related. It seemed a reasonable likelihood, but there were still plenty of unanswered questions.
Callers coming into the SPAN office were worried. People at the other end of the phone were scared. Many of the calls came from network managers who took care of a piece of SPAN at a specific NASA site, such as the Marshall Space Flight Center. Some were panicking; others spoke in a sort of monotone, flattened by a morning of calls from 25 different hysterical system administrators. A manager could lose his job over something like this.
Most of the callers to the SPAN head office were starved for information. How did this rogue worm get into their computers? Was it malicious? Would it destroy all the scientific data it came into contact with? What could be done to kill it?
NASA stored a great deal of valuable information on its SPAN computers. None of it was supposed to be classified, but the data on those computers is extremely valuable. Millions of man-hours go into gathering and analysing it. So the crisis team which had formed in the NASA SPAN project office, was alarmed when reports of massive data destruction starting coming in. People were phoning to say that the worm was erasing files.
It was every computer manager's worst nightmare, and it looked as though the crisis team's darkest fears were about to be confirmed.
Yet the worm was behaving inconsistently. On some computers it would only send anonymous messages, some of them funny, some bizarre and a few quite rude or obscene. No sooner would a user login than a message would flash across his or her screen:
Remember, even if you win the rat race—you're still a rat.
Or perhaps they were graced with some bad humour:
Nothing is faster than the speed of light…
To prove this to yourself, try opening the refrigerator door before
the light comes on.