Managers of industrial enterprises will undoubtedly agree that there are few qualities which are more to be desired in equipment, methods and men than that of efficiency. From an extensive study of this subject in various parts of the country, together with interviews and correspondence with several hundred concerns, the writer has become convinced that there is a general lack of definite comprehension of what efficiency is, whence it springs, how it may be measured and developed and the results which its cultivation will produce. The object of this monograph is an endeavor to throw some light upon these things and to afford a new viewpoint from which to study industrial operations.
The Evolution of Industrial Management.
In the first place we must realize that the management of industrial enterprises is in a state of evolution. The tremendous growth of the past few years has caused certain previously satisfactory methods to become inadequate to present needs. Many details which in the days of smaller affairs could be absorbed by personal inspection and mentally stored for use when needed must now, because of their very volume, be made matters of record.
The character of these records has much to do with their value. Because financial records are so ancient they have exerted an undue influence upon the character of all other records. While under our present civilization, the ultimate object of industrial operations is to create financial profits, there are many highly important records which
cannot be adequately expressed in terms of money. The business of manufacturing consists of a repetition of mechanical operations. Mechanical operations necessarily involve considerations of weight, distance, time and effort, but not of money.
The reason for the failure of so many cost systems to serve the desired end is that they are based upon a wrong unit. These systems become useful only beyond a certain point. Other systems have been the result of a blind craving for aid, but being without broad underlying principles and not properly tied together and simply, in many cases, disjointed attempts to improve isolated details, they too have failed. The result is that attempts by specialists to improve industrial conditions have been often looked upon with suspicion and this is not altogether without reason. These very failures, however, have drawn the attention of men in certain lines of engineering to the rapidly developing needs of manufacturers. They have attempted to solve the problems by the use of engineering instead of by accounting methods, and the results which have been attained prove conclusively that a material advance has been made.
What Is Efficiency?
With this understanding of the present conditions, let us consider what efficiency really is. It has been defined as “the ability to produce certain results,” and this at the very outset necessitates the existence or creation of a standard of measurement. Our perception of efficiency, therefore, is correct only in proportion to the precision of the standard, which must be accurately developed from data which are not only exact, but complete. A machinist, believed to be operating at high efficiency, was observed while turning a shaft. His cut, feed and speed seemed to be beyond criticism. When the shaft was finished, however, he had to spend half as much time in hunting up a chain
and pad to remove the shaft from the lathe, as he had taken in turning it. This cut his actual efficiency from 100 per cent down to 87 per cent, yet the man was not at fault. His normal work was to operate a lathe and not to hunt for things which should have been provided for him. The points to be observed here are not only the importance of using the right standard of measurement, but that the efficiency of the man depended very largely upon his surrounding conditions over which he had no control. These conditions depend upon the efficiency of the management in securing proper equipment from the owners. This in turn depends upon the efficiency of the management’s records in enabling it to state clearly and accurately what increase in output and consequently in profits will result from improving the conditions—thus justifying the expenditure required. We see from this that the true standard is not the possibility under existing conditions, but that which can be obtained under other and more desirable conditions.