The question, “What does the public want?” is not the only, nor, in fact, the chief question to be borne in mind in the conduct of a library. One has only to keep his eyes open to see how suggestive as to methods is this other question: “Of what service may the library be?” And it is safe to say that one who has not given the subject attention will be surprised to find at how many points a collection of books, and the thought there contained, touch human life. Here is a machine-shop with its hundred or more workmen, many of whom are anxious to study some mechanical work. The library has such works, and is glad to supply them. Here again is a society of natural history, whose members are systematically studying some department of natural science. To them, also, the library willingly offers its resources in that department. With no less willingness it offers its cooperation to those who are following a course of public lectures on some topic of political science or of art, to a college class studying topically some epoch of history or period of literature; or to a public-school teacher, with a class in geography; or a parent desiring some suitable reading for a child. Or, with no specified class of persons in view, it seeks to make its collection generally available, by regular references to its resources on matters of current and universal interest.
Much more effective, however, than the best of such attempts at reaching classes of readers will be the aid rendered to individual readers. Not general and indefinite, but specific and direct assistance, is here given, and, although at first this kind of work might seem to be impracticable in a large library, yet one who tries it will be interested to see how far such individual methods may be introduced. The librarian almost mechanically learns “to pigeon-hole” in his mind the peculiar tastes and lines of reading of single readers, and, when the occasion presents itself, can bring to their notice books and articles which they are glad to obtain. More than one librarian makes it a regular practice, in adding new books to the library or in collecting material bearing upon some one topic, to drop a postal to this and that reader who, he knows, will be glad of just this information. The more the conducting of a library can be made an individual matter, bringing particular books to the notice of particular readers, the more effective it becomes.
It remains to consider what may be called the “general effect” of such individual efforts, continued from one year to another. They will certainly result in giving the public a large amount of assistance. Being exerted in connection with the whole community, they cannot fail to leave an influence, like the school, the church, or the newspaper,—an influence moreover, which, if wisely directed, and intelligently shaped, will make the public library idea appreciably felt in the civilization of the country.
Nor can it fail to have a reflex influence in securing the interest of the public. If methods of the former class were able, by their direct agency, to accomplish practical results, even more significant and more permanent are those reached indirectly by this method. No class of people will be so truly attached to the institution, by active interest, as those who feel that they have been personally aided and improved through its agency. The former methods are directly adapted to secure popularity, the latter to win gratitude; and if it should ever become necessary to choose one of these, at the expense of the other, there can be little room for hesitation. The growth of public sentiment in communities like Boston and Worcester, where public libraries have been administered on these principles, and with these ends in view, for a series of years, is very instructive. Public sentiment, like confidence, is “a plant of slow growth“; but experience shows that when the conviction has once thoroughly penetrated a community that an institution like this is sincerely aiming to serve the public, a hold on its sympathy and interest has been acquired not easily to be shaken. It should be the aim of each librarian to make the usefulness of his institution so manifest that the public will as soon think of dispensing with the post-office as with the library.
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