Employers' statements on reference blanks, and reports from employment agencies indicate that the reasons generally given by domestic workers for leaving positions are that they wish a change, or the hours are too long, or the work is too hard, or the employer is too particular, or they have no time off. Time off for domestic employees is no doubt greatly limited. Negro domestic workers, however, proverbially take Christmas Day and the Fourth of July off, giving such various excuses for their absence as death in the family, automobile accidents, and the like. Just after these two holidays, large employment agencies handling Negro help are for the most part swamped with applicants.
To some extent turnover in domestic service is linked up with lack of training and efficiency of domestic workers. Because of their great need of domestic help, employers frequently engage persons who are so utterly untrained that they cannot be retained. There is a tendency on the part of employers to propose to a domestic worker that each take the other on a week's trial. Domestic workers are inclined to refuse such offers on the ground that they are looking for permanent employment. This suggestion of trying out domestic workers leads logically to the question of training and efficiency in domestic service.
Training of White Domestic and Personal Service Workers
Some facts relative to the special opportunities for the training of white household workers in England and in the United States may throw some light on the problem of efficiency. In England, following the World War and under the ministry of reconstruction, there was created a women's advisory committee to study the domestic service problem. Each of the four sub-committees appointed made a report. Among the advisory committee's final recommendations for getting the work of the nation's homes done satisfactorily and reducing waste, were technical training for domestic help and fixed standards of qualifications for them. This committee reported that in 1914 there were only ten domestic service schools in England and Wales, and four of these were in the London area. During the year of 1922 courses of three months' duration were given at some technical institutions in England in all branches of household work and management. This training enabled women to take the better posts in daily or residential work. Training in cooking and catering could be had at any technical college for three or more months as required.
To help meet the serious unemployment situation the Central Committee on Women's Training and Employment in cooperation with the Ministry of Labor set up homecraft training centers in districts where unemployment was most noticeable. At these centers a course of training was given for about three months, such as would enable women to take posts in domestic service at the end of the course. These classes were most successful. By August, 1922, about 10,000 women had received the training and the courses were still continued. These courses were given to women and girls between the ages of 16 and 35 upon their signing an agreement to be punctual in attendance, to do their best in making the classes successful, and stating their willingness to enter domestic service after receiving their training.
In the United States, in 1900, there were more illiterate persons in domestic and personal service than in any other field of employment except agriculture. The number of agricultural colleges in the different States for the purpose of developing improved farming and farmers has increased since that time, and the Federal Government farm demonstration agents are actually teaching the citizens on the plantations where they live and work. Facilities for the training of domestic help, however, have received little attention from State or Federal Government, and private enterprise in this field has been very limited.
Just twenty years ago the Home Economics Committee of the Association of Collegiate Alumnae of the United States, through the inspiration of Mrs. Alice Freeman Palmer and Mrs. Ellen H. Richards, undertook an experiment for studying at first hand the problems of household labor. Among the disabilities in domestic service regarded as fundamental causes of the disfavor in which it was held, was the low grade of intelligence and skill available among domestic service workers. This household aid company committee opened a training center and applied educational tests to its candidates and undertook to give a course of six weeks' training to each aid before she was sent out to work. The number of aids taking the training was small. Mainly because of a lack of funds, however, the experiment was given up after a trial of two years. Prior to that time the civic club of Philadelphia attempted to standardize the work and wages of domestic workers in that city.
Nearly twenty years later, a committee on household assistants was organized in New York City by the United States Employment Service. The committee succeeded in planning a household occupations course to be given at the Washington Irving High School, and made efforts to advertise the course; but since no one registered for it the committee concluded that the matter would have to be taken up and pushed by employers before it could succeed.[11]
Some of these efforts, however, have met with a measure of success. The Bureau of Household Occupations of the Housewives' League of Providence, R. I., organized in November, 1918, has conducted very successful training classes for domestic workers. No meals or lodging are to be furnished the household attendants of the Bureau. The Bureau of Occupations under the auspices of the Housewives' League of Hartford, Connecticut, has given its training courses through the generosity of some of its members. One member taught cooking, another taught waiting table, another laundry work. Classes were taught in the homes of some of the members with much success.