| Introduction, | [5] |
| General Principles, | [5] |
| The Management, | [10] |
| The System, | [12] |
| Advertising, | [15] |
| The Buying Organization, | [25] |
| Receiving Goods, | [32] |
| Taking Care of Stock, | [34] |
| Serving Customers, | [35] |
| Exchanging Goods, | [38] |
| Floor Managers and Ushers, | [40] |
| Making out Checks, | [43] |
| Inspecting, Checking and Parcelling Goods, | [46] |
| Collecting Goods for Delivery, | [48] |
| Delivering Goods, | [51] |
| Stables, | [54] |
| Cash Office | [57] |
| Check Office, or Auditing Department, | [58] |
| C. O. D. Business, | [60] |
| The Mail-Order Business, | [62] |
| Catalogues, | [73] |
| Receiving and Opening Mail, | [95] |
| Book-keeping, Buying, Checking, etc., | [100] |
| Assembling and Packing Mail-Order Goods, | [106] |
| Goods sent by Mail, Correspondence, Paying for Goods, etc., | [110] |
| Filing Correspondence, | [117] |
| Special Orders, | [119] |
| Returned Goods, Exchanges and Complaints, | [121]
|
| Samples, | [123] |
| Keeping Employees' Time, | [125] |
| Employing Help, | [128] |
| Paying Wages, | [130] |
| Watchmen, | [131] |
| General Rules for Employees, | [133] |
| Mechanical Section, | [139] |
