Employes deeply appreciate consideration, and especially the little kindnesses which are not what might be called business practice.
The boss should not be too far aloof; he should be just head and shoulders above those working under him; he should be just far enough above that he stands out as a commander.
He should be willing to grant an audience to an employe and should work with him.
The boss should say we rather than I. He should talk with the employes and not down to them. He should make each individual under him feel that he is part of the institution and an element in its success.
Remember this—employes watch the boss and they copy him. Where you find hard working employes you will find a hard working boss.
The boss cannot run the whole business himself; he is dependent upon willing hands, and, in order to get willing hands, he must have willing hands himself.
If the boss is alert and discovers wastes and leaks in his business, the employes will discover them too, and the business will receive double benefit.
Sizing Up Things
One of the most necessary as well as beneficial practices a man can have is to take fifteen minutes to an hour each day and devote the time to sizing up things, to planning the day's work for the morrow, to threshing the wheat from the chaff, to reviewing the accomplishments of the day.