To one-quarter part of generosity add two parts of pride and one part of fear.
FIRST INGREDIENT, GENEROSITY
This is a subtle element and merges into a sense of obligation on slight provocation. You feel that your position in life is more fortunate, and pity enters your thought. If an extra service is given, in reality or in appearance, the servitor has pitched his appeal upon the ground of obligation. Few persons can rest easily until a sense of obligation is discharged through some form of compensation. The opportunity to balance the account comes when cash is being passed between you and the person serving. You offer a cash consideration proportioned to your sense of obligation.
Inasmuch as the whole argument in favor of tipping is based upon the allegation that the servitor actually gives a value in extra service, the element of obligation will be examined closely.
The Pullman porter or the waiter who can succeed in making a patron feel a sense of obligation knows that he has assured a tip for himself. The company or the restaurant business is a vague fact, while the man hovering over your berth or table is a most tangible relation. His art is to make the patron feel that he is responsible for the careful attentions. In a subconscious way the patron knows that the price of the ticket or the food includes the service (wages of the porter or waiter) but the obsequious alertness of the attendant overshadows this knowledge. It is present personality versus an abstract entity known as company or restaurant. Hence, though the price of the ticket or the payment of the check pays for the porter's or waiter's service, the patron has been made to feel a second obligation which he discharges with a tip.
CLOAKROOM TACTICS
Thus tipping involves two payments for one service. Servitors understand clearly the psychology of the sense of obligation from experiment even though they could not read understandingly a book on psychology. A trial in Detroit over the division of the tips in the cloak-room of a restaurant furnished the following proof:
"'How do you make people "cough up"?' queried the judge.
"'When they are going away I brush them down, and if they don't give me something I take hold of their lapel and say, "Excuse me," and brush them again. I pretend that's the only English I can speak. If they don't give me something then I hold on to their hats until they do give me something. I made $12 the first day I worked at the place.'
"'Why did you pretend you could not speak English?' demanded the judge.
"'The more English you know the less tips you get.'"
This morally obtuse hat-boy knew that the average person does not want something for nothing when dealing with serving persons, and he exploited this trait to the maximum. Pullman porters and high grade waiters are more polished in the use of the same method, but it all gets back to the idea of creating a sense of obligation by actual or pretended service beyond the expected.
Undoubtedly, a rigid adherence to the letter of duty would result in service that would be unsatisfactory, but this is to be surmounted rightly by the employer requiring flexibility of service from employees—not by the public paying extra for affability, courtesy and attentiveness.