Another characteristic of Negro girls, in the opinion of the employment manager, was an "excitable nature" which made it possible for a good leader to influence them readily:
They complain of a change of supervisors, for instance. You attempt to shift supervisors from one point of the office to another and you immediately receive a petition signed by all the girls, saying, "We love So-and-So, and please don't change her." This is not to be criticized too harshly, but it does represent something that does go on. It shows inexperience. The white girl would expect that those things would take place. The colored girl, not having been in the office very long, would feel that the fact that the supervisor was changed was something derogatory to the supervisor.
The whites didn't want to act as instructors, and the colored girls didn't want to receive instructions from the whites. By being very careful in the girls that were selected, and showing the white girls where they were wrong, and then attempting to show the colored people that these girls were not to exercise supervision, but were merely to be instructors, both sides came to an understanding on it, and we had pretty good results. The white girls that we had over there became very used to it and usually hated to leave, but we have always insisted that they leave as soon as the girls learned the work.
During the conference on Negro women in industry the representative of this mail-order establishment was asked why the Negro workers were put into a separate unit instead of being intermingled with white girls. He answered:
The first reason is that we haven't any room. The second is, I imagine, because the officials who started the office and who have carried it on since felt that it wouldn't be policy. We haven't discussed the question because we've never had occasion to consider such a move seriously. Our main office is not large enough to accommodate any more employees than we have white employees in the house. We keep that office constantly recruited up to its present strength, and there has never been any necessity or any reason to seriously consider bringing colored girls in with the white girls....
Another thing to consider there would be the type of girl that we employ. They are all young girls, mostly under twenty-five years, and they don't think for themselves; they are influenced very easily by what other girls say. You take one girl in an office of that size who was very anti-colored, and it wouldn't be very long until her sentiment would spread and pretty soon you'd have a strong sentiment against the colored girls.
If a colored girl should want to obtain employment in that part of our concern where we now employ all white girls, even if she were very competent she would undoubtedly have some trouble in securing employment in that department.
The result of the experiment with the colored unit, he said, was highly satisfactory: "We have been very favorably impressed.... The girls have made very rapid progress, in fact they surprised all of us. Their progress along lines of leadership, as supervisors, etc., has been remarkable."
About six weeks after this conference the colored unit was closed. The reasons given were lack of business, trouble with the lessor of the office, and failure to find another convenient location. A letter of recommendation was given to each employee showing that her service had been satisfactory, and a letter was also sent to the Urban League, through which the women had been employed, explaining why it had been necessary to close the office and emphasizing the fact that this action should not be considered in any sense a reflection upon the Negro workers employed.
The other mail-order house opened a unit for Negro women in the fall of 1918, with 650 women who worked until the end of the "fall rush" in January, 1919. In the following fall the unit was again opened, with 1,050 Negro women; and the office was still in operation in 1920. This office was just outside the "Loop" district. The sudden influx of Negro girls there caused complaints by the local restaurants, fearing the loss of old patrons in handling this new business. The company then installed an "at cost" cafeteria service. The work of these girls was clerical, billing, labeling, addressing, etc. Considering their inexperience, their service has been highly satisfactory. The employment manager said: "It's not a defect in their minds, it's a defect in the country. They haven't had the opportunity to gain the education and experience needed for responsibility; the Negro girl is equal to the Italian or Bohemian in working ability and superior for executive work, such as instructing or supervising." Among 143 girls interviewed in the entry offices of these two mail-order houses only three expressed dissatisfaction with the conditions of work. The girls seemed to take pride in the fact that they had succeeded in "making good" in a new and attractive field of work.