Old Gorgon Graham / More Letters from a Self-Made Merchant to His Son

by George Horace Lorimer

While your men must feel all the time that they've got a boss who can see good work around a corner, they mustn't be allowed to forget that there's no private burying-ground on the premises for mistakes. When a Western town loses one of its prominent citizens through some careless young fellow's letting his gun go off sudden, if the sheriff buys a little rope and sends out invitations to an inquest, it's apt to make the boys more reserved about exchanging repartee; and if you pull up your men sharp when you find them shooting off their mouths to customers and getting gay in their correspondence, it's sure to cut down the mortality among our old friends in the trade. A clerk's never fresh in letters that the boss is going to see.

The men who stay in the office and plan are the brains of your business; those who go out and sell are its arms; and those who fill and deliver the orders are its legs. There's no use in the brains scheming and the arms gathering in, if the legs are going to deliver the goods with a kick.

That's another reason why it's very important for you to be in the office early. You can't personally see every order filled, and tell whether it was shipped promptly and the right goods sent, but when the telegrams and letters are opened, you can have all the kicks sorted out, and run through them before they're distributed for the day. That's where you'll meet the clerk who billed a tierce of hams to the man who ordered a box; the shipper who mislaid Bill Smith's order for lard, and made Bill lose his Saturday's trade through the delay; the department head who felt a little peevish one morning and so wrote Hardin & Co., who buy in car-lots, that if they didn't like the smoke of the last car of Bacon Short Clears they could lump it, or words to that effect; and that's where you'll meet the salesman who played a sure thing on the New Orleans track and needs twenty to get to the next town, where his check is waiting. Then, a little later, when you make the rounds of the different departments to find out how it happened, the heads will tell you all the good news that was in the morning's mail.

Of course, you can keep track of your men in a sneaking way that will make them despise you, and talk to them in a nagging spirit that will make them bristle when they see you. But it's your right to know and your business to find out, and if you collect your information in an open, frank manner, going at it in the spirit of hoping to find everything all right, instead of wanting to find something all wrong; and if you talk to the responsible man with an air of "here's a place where we can get together and correct a weakness in our business"—not my business—instead of with an "Ah! ha! I've-found-you-out" expression, your men will throw handsprings for your good opinion. Never nag a man tinder any circumstances; fire him.

A good boss, in these days when profits are pared down to the quick, can't afford to have any holes, no matter how small, in his management; but there must be give enough in his seams so that every time he stoops down to pick up a penny he won't split his pants. He must know how to be big, as well as how to be small.

Some years ago, I knew a firm who did business under the name of Foreman & Sowers. They were a regular business vaudeville team—one big and broad-gauged in all his ideas; the other unable to think in anything but boys' and misses' sizes. Foreman believed that men got rich in dollars; Sowers in cents. Of course, you can do it in either way, but the first needs brains and the second only hands. It's been my experience that the best way is to go after both the dollars and the cents.

Well, sir, these fellows launched a specialty, a mighty good thing, the Peep o' Daisy Breakfast Food, and started in to advertise. Sowers wanted to use inch space and sell single cases; Foreman kicked because full pages weren't bigger and wanted to sell in car-lots, leaving the case trade to the jobbers. Sowers only half-believed in himself, and only a quarter in the food, and only an eighth in advertising. So he used to go home nights and lie awake with a living-picture exhibit of himself being kicked out of his store by the sheriff; and out of his house by the landlord; and, finally, off the corner where he was standing with his hat out for pennies, by the policeman. He hadn't a big enough imagination even to introduce into this last picture a sport dropping a dollar bill into his hat. But Foreman had a pretty good opinion of himself, and a mighty big opinion of the food, and he believed that a clever, well-knit ad. was strong enough to draw teeth. So he would go home and build steam-yachts and country places in his sleep.

Naturally, the next morning, Sowers would come down haggard and gloomy, and grow gloomier as he went deeper into the mail and saw how small the orders were. But Foreman would start out as brisk and busy as a humming-bird, tap the advertising agent for a new line of credit on his way down to the office, and extract honey and hope from every letter.

Sowers begged him, day by day, to stop the useless fight and save the remains of their business. But Foreman simply laughed. Said there wouldn't be any remains when he was ready to quit. Allowed that he believed in cremation, anyway, and that the only way to fix a brand on the mind of the people was to burn it in with money.

Sowers worried along a few days more, and then one night, after he had been buried in the potter's field, he planned a final stroke to stop Foreman, who, he believed, didn't know just how deep in they really were. Foreman was in a particular jolly mood the next morning, for he had spent the night bidding against Pierrepont Morgan at an auction sale of old masters; but he listened patiently while Sowers called off the figures in a sort of dirge-like singsong, and until he had wailed out his final note of despair, a bass-drum crash, which he thought would bring Foreman to a realizing sense of their loss, so to speak.