Democracy is a form of government in which the people are supposed to be waited on in the way kings are, and in which the people arrange to have things done for them so that they won't have to hold up their work and take the time off to do them themselves.
Three Rights to Be Waited on
1. Skilled labor has the right to be waited on by skilled capital.
Skilled labor, being preoccupied as it naturally is by its highly specialized knowledge and skill, can not take the time off to do for itself what skilled capital could do in providing work, and providing markets for skilled labor. It cannot, on the other hand, take the time off to understand skilled capital and what it is doing in detail. Even if it could take the time off, and if five thousand hands in a factory all devoted themselves all day to understanding the work the Office is doing, the five thousand would make poor work of understanding.
Arrangements have got to be made in one way or another for skilled labor's trusting the Office, for its feeling that the autocracy it intrusts to the Office is being used fairly in its interest.
The first and most important skill of skilled capital, of course, is its skill in doing for its employees and for its customers what it is supposed to do.
But the second skill of capital must be skill in being believed in and finding means of being believed in by its employees. The more it is believed in, the more power to serve will be accorded to it. In other words, the second function of skilled capital is advertising to its skilled labor, and in making exchange arrangements with its skilled labor, for being advertised to.
2. Skilled capital has a right to be waited on by skilled labor.
The first skill of skilled labor must be with its machines and its tools, and in making its product, but the second skill must be its skill in being believed in. The skilled capital it is supposed to be waited on by is preoccupied with its skill, and unless labor makes special and very thorough provision to be understood and to keep understood by skilled capital, and by the public and the people who buy the goods, and unless skilled labor tries to keep in touch all around and do teamwork all around with all concerned so that it can do its work, it can not fairly be called skilled labor at all. Skilled labor has to have skill in putting its skill with others to produce a result.