‘And snatched the door loose in a rough way?’
‘Yes.’
‘That’s the whole business, is it?’
‘Yes, that is the whole of it.’
The conductor smiled pleasantly, and said:
‘Well, if you want to report him, all right, but I don’t quite make out what it’s going to amount to. You’ll say—as I understand you—that the brakeman insulted this old gentleman. They’ll ask you what he said. You’ll say he didn’t say anything at all. I reckon they’ll say, How are you going to make out an insult when you acknowledge yourself that he didn’t say a word?’
There was a murmur of applause at the conductor’s compact reasoning, and it gave him pleasure—you could see it in his face. But the Major was not disturbed. He said:
‘There—now you have touched upon a crying defect in the complaint system. The railway officials—as the public think and as you also seem to think—are not aware that there are any insults except spoken ones. So nobody goes to headquarters and reports insults of manner, insults of gesture, look, and so forth; and yet these are sometimes harder to bear than any words. They are bitter hard to bear because there is nothing tangible to take hold of; and the insulter can always say, if called before the railway officials, that he never dreamed of intending any offence. It seems to me that the officials ought to specially and urgently request the public to report unworded affronts and incivilities.’
The conductor laughed, and said:
‘Well, that would be trimming it pretty fine, sure!’